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ANTHONY T
Customer Reviews for Discount Mini Storage of Lakeland LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 26 ft rental was the worst Uhaul truck I have ever driven I spent 3 hours in a vibrating cab relayed info to drop off store
JAMES TThe staff is upbeat and friendly.
Marian HPlease see comments above
David ILa muchacha es súper amable, y los caballeros que trabajan con ella son también. Recomiendo este lugar 100%. Soy hispano y no siempre te tratan así en los lugares a los que vas.
Nelson N👍🏾
ANTONIO AThe young lady at desk was excellent
DENISE RStaff is great. Love this location.
DAVID CExcellent service from the two ladies who work there, they even helped me and understood my bad English. Thank you
ALAIN SYour clientele and equipment was perfect thank you very much. I will recommend you guys to anyone. I know who needs to rent something.
LINDA HAfter hours drop off not explained well, make sure you ask. I had to drop my truck outside the facility because no gate code was given nor was it explained whether dropping in on the street was allowed.
Lindsay TNone
Salvador HKeep doing what you do my experience was A+++++++
Jose MEasy pickup and dropoff. Paperwork was simple. Staff was pleasant.
James HI was impressed with the customer service at this location! They were thoughtful and knowledgeable. I so appreciate their hard work!
SARA FThe staff at this location was very polite and super nice. I would definitely recommend them to anybody who is needing a U-Haul in this area.
Johnny BAmazing staff
Edwin DLisa was delightful and made my experience super easy. Trailer I rented had newer tires and was in great shape, very well maintained. This is the only local Uhaul I will be using in the future.
Robert CThe manager came out and greeted me even as I approached. Great customer service.
Kenroy WNot much room to move around and no parking for equipment returns.
Joan AVery nice folks.
Robert DEverything went smoothly.
Michael CThe staff was very accommodating and helpful.
Marvin LOffice was open on time , assistant brought the equipment up while my paperwork was being processed. They had exactly what I asked for and were extremely polite. Best Uhaul experience I have ever had.
William RThe location was actually closed. The manager was on vacation.. There was a communication problem. After about 45 minutes, someone arrived and all went smoothly.
clifford sDidn’t even have a reservation and needed it same day. They got me taken care of and on my way quickly and affordable too. Thank u guys. This is why I always return to the same location even though we have several to use around here
Sheri WThe original drop off company lied and said they were closed for a week when I tried to drop off the trailer. I drive by the place that after and the following day and they were open both times. They clearly didn’t want to deal with the drop off. The second place that the drop off was relocated to was fine. This caused me to drive an extra hour round trip fuel and time I did not have.
Jonathan ELisa was amazing very lucky to have her she’s a keeper very knowledgeable knows her job .the other employee on location super nice answered all my questions.i will be back .
April lEasy pleasant drop off. Smiling helpful person assisted me. No recommendation for improvement there.
kenlon jSuper Great service & clean environment
Jorge VGreat staff!
Terrance SOnce we showed up to location we were told we couldn’t bring our other truck to this location and had to take it somewhere else.
Scott GGreat customer service! Friendly staff, clean equipment
summerlynn pThe entire rental went smoothly. Pickup, drop-off, and the use in between. Everyone was helpful and courteous. The staff was so courteous and helpful. One of the best UHaul experiences I’ve ever had.
Cory CKnowledgeable and friendly staff. Highly recommend this location.
Jason BVey professional although I was transferred to this service which added more miles from my home
Alma Vexcellent. lisa was very helpfull
dave wCan’t think of anyway you can improve.
Ellyn WThe guy who help me rent this was great.
Ramon NThe customer service was phenomenal. They answered all questions precisely and promptly. They showed me how to hook up trailer properly without being asked. Overall my experience with Discount Mini Storage was awesome!!!!!!!
Dale HI dove 60 miles to this location to pickup a truck and specifically an appliance dolly. There was not an appliance dolly available, only a furniture dolly and a standard dolly.I would have rescheduled reservation had I known. My trip was a TOTAL waste of time and money. I still need a truck and an appliance dolly to pick up the appliances, BUT I will not be using U-Haul. This has nothing to do with the Lakeland location(Discount Mini Storage); the gentleman was professional, and as helpful as he could be within the circumstances.He doesn’t work for UHaul. I was notified by UHaul that my pickup location has changed, and they would provide everything I ordered.
John CThe people at this location are very helpful and friendly. They go out of their way to make sure your experience is good..
Ronald EEveryone that we dealt with were wonderful. Very kind and friendly! Lisa, in the office was a delight! Will recommend and if we need them again, will use this location.
Jessica TEverything was perfect. Keep doing what you are doing!
James RFriendly and helpful staff
Ronald EThis location is exceptional their overall knowledge and most importantly their customer service is the best I've ever experienced with U-Haul! It's a shame when non-paying liars like Mrs.Foster take advantage of the U-Haul system and dealers then leaves a negative review. Be interesting to know if she pays her $5000 rental fees! On a rental that she said she needed for just 4hrs then kept it for a month. Unfortunately this seems quite common with the bad people in the world because U-Haul does very little about it outside of changing rules to make things harder on the dealers. GOD is keeping score and Discount Mini Storage can hold their heads high!!!
TYRONE LYou are doing a great job excellent service
Joey MCheck engine light was on
Jeffrey RLisa, the manager of Discount storage is the BEST. She is kind, fast and a great person, she helped me with all the process in the best way. Also Tai, the guy, helped me to hook it up to my truck. Will use their service for sure, I highly recommend this location.
Sergio RGreat Customer services. Was ready fast& ready to go. That’s the place to go for rental.
Angel LMy first time using U-Haul. The staff was superior and answered all my questions. Highly recommend using this location for U-Haul services.
Jennifer Sthere needs to be an obvious drop-off on Sunday
RICHARD PI thought the staff here was amazing! One of the staff hooked up the motorcycle trailer for me without me even asking. Great company!
Jonathan ELisa was a great help. I would rent from them again.
Glen TI don’t know.
Steven DExcellent experience.
Steve V