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Laura S
Customer Reviews for Discount Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't open until 10am they didn't process drop box until afternoon.
BEN MDue to wheel bearing issues, we had to get a completely new trailer at this location. The mechanic was extremely helpful and supportive.
LEE MQuick service and friendly people
Payton TThe entire experience was not pleasant. I first order an open utility 6 x 12 trailer with ramp from Autumn storage. Order was came up as some enclosed trailer. it was fixed then changed to a 5x9 trailer with ramp, which was fine either size was workable. Then I got a call that she need the vehicle info that was going to pull the trailer. I called her back with that. Then I got a call that a $60 deposit was needed that she was not able to finish the reservation. Then I got a call that the trailer was not available and discount muffler would have one. Tuesday on my way home from work I received call from office in Boise that first order was canceled and the trailer would be at Discount muffler, which opens at 10:00 am. which was not ideal. Got a call that morning from the owner of discount muffler that he would not be there until 10:30.am then he arrived at 10:45 which put our moving an hour behind schedule. so unfortunately is wasn't a pleasant experience. Rate for the trailer was great though. Returned with no issues.
Aguirre TTim gave me directions and was very kind.
NIKI CFriendly and helpful service - thank you. Trailer was in good condition and towed great. Only thing I did not like was the lack of a spare tire and travelling roads with very long distances between towns and very limited cell reception.
Pat LVehicle had just over 3/4 of a tank of gas when picked up.
Jessie BPerson didn’t know how to really process the rental, the light cord was shredded so we had to buy a new one since they were closed by the time we realized. Trailer was filthy inside.
scott sThe check in process needs to be better. Had a hard time finding the rental agreement. Not the location fault. Needs to upgrade your system
Paul HHe was very professional
Diana EPerson working at the facility was EXCELLENT. He was incredibly helpful, friendly, and great. What wasn’t great was the location. I needed a rental in Nampa, not Mountain Home. It took me 7.5 hours to pick up 2 pieces of equipment because Uhaul didn’t make sure the equipment was even in the same city. This was incredibly frustrating and made my whole move much harder. If not for that, I would have scored this location as excellent.
Avery LI was very happy with the truck I used and I had it reserved for 3 days and because we got done early I was charged for only two days use
Rick HAmazing customer service, friendly, efficient, informative, helpful and quick service. Will definitely come back!!
LISA SSite closed but location very convenient.
JOSEPH SNothing, person was great to deal with. Will do business with again.
Joel CLocation was a bit out of the way, but the experience was great so I'll definitely drive the distance and use this place again.
stacey HOpened early to let me pick up at the time I needed. Great service!
Russell DMore organized equipment inventory per pick up locations
NICHOLAS BNot happy about having to drive over an hour to pick up the truck
Michael KThe U haul representatives were more than just helpful, they went out of their way to make my experience smooth and a delight to have meet wonderful representatives of u haul.
HAROLD RAwesome service. Was able to acquire a trailer within an hour.
CHRIS JWe are a military family and have used uhaul for every stateside move, including this one. It saddens me to give this review but I feel it is fair and that we were patient with every inconvenience that uhaul gave us on this trip. So, to have charges tacked on at the end felt very wrong. We were charged fees at drop off for mileage and gas. Our gas was one notch below the quarter tank (where it was supposed to be). That being said, our drop off location was not originally this spot. We were emailed with another location in town, then upon arrival, the provided uhaul asked us to then drive the truck back across town because they needed it at another location. Being patient and understanding, we said yes. We took the 16 mile trip to the other uhaul in town and dropped off. I did not feel that the extra charges for mileage and gas were fair because when we dropped the equipment off in the original provided location, everything was as it was supposed to be. I felt very taken advantage of.
alex jReturned after hours, but done business with owner a few times before.
Daniel PGreat customer service! Thanks
Temicka YMake sure that the wiper fluids are full other than that, the service was excellent and the truck with the trailer was excellent equipment.
Sarah SCouldn't pick up the truck until 11:00 a.m. and the day was already half over and the place opened up late.
margo cWindows and outside mirrors needed cleaned
tim sThe gentleman there was easy to work with on my trailer turn in and I will use again.
Joshua BTook care of my needs and friendly service.
JOE OHELP YOUR CUSTOMER WHEN THEY NEED IT. SPECIALLY IF YOU PAY FOR INSURANCE AND ROAD SIDE ASSISTANCE
Ashley CGreat guy to work with and does awesome exhaust work.
Cameron KIt was a bit too expensive, the truck had an ad that said $19.95 in town, and it cost $131.00 I needed to use it so I guess it was worth it, but way too much
KENNETH SVehicle was clean but one of the headlights was out. Did not know this until we had left the facility
robert kThanks Tim!
Jesse BAbsolutely amazing customer service!!!
Wilmer WI had to spray the appliance dolly wheel bearings with WD-40 since the wheels were dragging. Worst part was when I got 50 miles out of town the low oil light came on.
Marlon GVery friendly and helpful
NICHOLAS TThe truck had a tough time shifting. It would go above 5000 rpms then shift. It ate up a ton of fuel.
Philip Jgood job
FRANKLIN KThe trailer tie down ratchets need replaced. Otherwise everything was excellent.
PAUL BTim Moeller was gave me excellent service and was patient with me and help me get the trailer loaded so everyone should come to this U-Haul company only submit
Tim is a great guy, with immaculate customer service skills. I will definitely use U-haul through him here in Mountain Home, ID and only him. Thanks!
JOSEPH GExcellent Service!
MITCH PWe were charged for two 24-hour rental periods even though we only had the truck for one 24-hour period. This happened because we were scheduled to pick up the truck at 2:30pm and arrived early to allow enough time to complete paperwork, etc., but rather than adjusting the return time, it was left as 2:30pm the next day, causing the system to register it as us having the truck for 24 hours and 17 minutes. After phone calls and emails to UHaul, this still has not been corrected almost a month later. I am extremely disappointed and will not use UHaul again in the future if this is how they want to conduct business.
michellE bConsolidation of uhaul locations in this city needs to happen. Had to go to 3 locations total to find my reservation and didn't end up getting the original type of trailer I reserved. Customer service was non existent in 2 locations, desert sun reality and horizon storage, finally after calling all morning then showing up to another location that was closed as well I was redirected to discount muffler. I think all business should go to discount muffler for mountain home. I can't begin to explain enough how frustrating my experience was this morning with the other locations.
robert sAgain, was a pleasure dealing with this U-Haul return site, the people were friendly and accommodating, we did not have to wait at all for the inspection and the entire process took less than 10 min.
Susan Btrailer worked as advertised. perfect for my use. was ready when I needed it
henry oI thought everything was amazing!! Tim was very nice and helpful and did a great job making sure that we were taken care of! It was my first time ever renting a U-Haul and it was a great experience!
TONYA V