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Alexander G
Customer Reviews for Discount Rustic Furniture Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ensure the back of the truck is cleaned out. It says on the sign that there will be a financial penalty for not cleaning it out. Obviously that was never checked and I filled half a trash bag with garbage from the last people. The problem here is that I’d already turned my garbage cans in and had to move their trash with me and it’s sitting in my garage until I get cans and have a trash pick up
Brendan Ti reserved moving pads online which were not available onsite
MICHAEL WTook almost an hour because the worker had never done a pickup. The female worker who assisted me had never used the system and struggled, she called for help which moved things along but the process took much longer than it should have. My quote was under $400 yet I was charged $565 which included nearly $50 worth of gas charges when the truck was on 66 miles till empty. The vehicle was returned with more gas than it was provided in yet no refund for gas charges has been provided. I showed the female worker my phone where the U-Haul app had my balance due for the rental, I asked her why the difference was over $150, she explained it was for insurance. I informed her my quote did include insurance. The female worker then called a male who stated he would “fix the price” shortly after the quote on my phone application changed to the higher price. I was told later by the male (who was not present when I arrived and was the first person the female worker called for help when she was unable to add a drivers licenses to the contract and we had to start the process over) that the only way I could have gotten that price was if I had called to make the reservation, I explained to him my reservation was made online, he continued stating I must have called. The Truck contained trash from prior rentals and was sticky from spilled drinks. The Male worker who arrived after over 30 minutes of struggling with the female had a condescending demeanor which made the experience incredibly uncomfortable. He overlooked me as I did the initial checks which is why I stated the vehicle was clean. He made me extremely uncomfortable and all I wanted to do was leave the property.
ANDREA SThe phone number to call for this location does not work
KAREN ADid not receive furniture pads
Jax BIn and out quick and easy
Laura PThese guys are amazing will do business again
Micheal M