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Lisa B
Customer Reviews for Discover Thermopolis
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A good experience from reservation to drop off. Will do it again.
DONALD MThe people were very nice..center hard to locate w no sign out front. The trailer was in need of maintenance..rusty ratchets and frayed straps
JAMES CNothing. Perfect.
MATTHEW MNice people.
MICHAEL FMade it easy. Very friendly.
robert sEverything went smoothly
Jefferey AWas a CDL driver did pre trip all ok The people in u haul Thermopolis Wyoming are very helpful and kind
john lThe staff was friendly and helpful.
Patricia NThis is my 2nd U-Haul rental in a year (moving out from Thermopolis slowly...) The first one was a nightmare! I ordered a vehicle one month in advance & when the date arrived they said "Oh, well that's only if we have one available locally". What? I had to drive to Riverton & go thru the whole experience for the 3rd time (on-line first, Discover Thermop 2nd which took several phone calls & 3 trips to their business only to NOT get the truck, the Riverton 3rd. Each time you start from scratch.) This time I rented a trailer which was in their parking lot & 2 women came & hooked it up to my pickup without any problems. You still have to go thru the on-line then all over again at Discover Thermopolis store, but it went smoothly.
P.E. SI was extremely happy with the service received but I found out later that I got an extreme good deal for whatever reason & I would never have been able to avoid it normally. I rented a Dolly that is a small piece of equipment that I assumed you rented for local use, cheaply, but there is not one always available.
Dale WThank you
Christine HExcellent customer service very friendly and helpful
Brandi LConvenient location
Sam MNice people easy to deal with.
Lee Lfriendly curtious
Rod oNo suggestions
Forrest BI live across the street from the drop off and there is never anybody there to help anybody. There is no listing of office hours either only a phone number. It is nothing more than a ramshackled old office building with plastic behind the windows.
Chad RWe just dropped the truck and trailer off, there were no employees and we weren’t quite sure what to do.
Jon LHowie and staff do great things here in Thermopolis. He's an asset to us
jersey hThe engine light came on and the truck started having trouble shifting.
Cherianne BSo very friendly and helpful. They anticipated my needs and were so very professional.
Stephanie OThe hood was not locked down and it flew open as I was driving
nancy cRachel was an awesome U-Haul representative. Thanks Rachel
Jeff JYour personnel were very helpful and super kind!
Jessarae BThe app on my iPhone did not identify me as being in the right place for drop off even though I was.
Robert BEasy drop off
Eileen PAmazing customer service and great personality
Jeff BGreat customer service! Much appreciated during stressful time
Jeff BEverything was great
Victor GWhen you offer to give a free day due to changing the pick up city, it would be nice not to be charged for That extra day.
Ron FIt did take longer then normal to get my rental truck. This is the 8th time I have rented from a Uhaul Dealer in the last 12 months. I did not request the Safe Move Insurance, However it was tacked on to my bill. In the past The clerk always asked first if I wanted it. It took me more time to call Uhaul HQ to get it refunded. I have yet to see the refund. I would go back to this dealer but they need to ask before adding extra items.
RICHARD M