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James E
Customer Reviews for Discovery Storage Gahanna
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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MIKAELA HMaybe have more than one employee to be at the location.
TIMOTHY SI’ve rented from U-Haul in the past, but this location was hands down the best experience I’ve ever had with U-Haul. I will not only recommend to others but I will also use this location again if I ever am in need of a truck. I forgot the gentlemen’s name that was there today but I gotta give credit where it’s due, he was pleasant and made my experience great. I couldn’t get the lock off as I was doing the self pick up and he came out there an assisted me in doing so, so I want him to receive all recognition.
TRAVIS SWe dropped after hours
KORY KI didn't interact with any people, I used the app which worked well!
ALAN FMore transparency, I rented a small truck and was not told it did not have a ramp.
ARIELLA MWe did not receive a dolly and blankets
Cecilia KWas charged for an item I didn’t select and noted in notes. Hope I’m not charged for it.
Tenesia WThe mileage allowance wasn't explained properly and the card was charged the full amount without my consent not satisfied. Also had to clean snow from the vehicle not my duty as a customer
DUKE SOverall good pickup experience with the exception of the key/box opening as the sliding door was frozen (rain/ice) and I had to pound it several times to open. The return experience was interesting as someone used my lock for box #1 on another box. I had to remove my lock from their box. That would have left their key and box exposed. I was able to lock their key and box with the proper lock assigned to their box. The entire key/box setup should be rethought. As for the vehicle, all was good.
Gregory JThis experience was by far the best rental experience I've ever had. It's top 5 best service experience I've ever had. The staff/manager was amazing; welcoming and gracious for our business. He was very accommodating and made us feel valued. I will definitely recommend and use this location for all of my future needs.
GEORGE Zsuper easy, great service, no issues
RACHEL JNothing, my husband was very pleased with the guy at the counter :)
RICHARD DHave a person there incase there are issues with the mobile pickup/dropoff.
Marci PIt's bullshit I was charged an additional $74 today 12/31. The truck was returned as per the contract with much more fuel than I got it. Lesson learned. Shame on you
Rob RGreat location and easy drop off.
Sean AEverything was great and fast
MARSHAWN MExcelente.
OSMER AI always have issues with the automatic pickup versus picking up at counter. Unfortunately for me the worker on location was able to assist and was fantastic.
ANN MThe person who helped me was fantastic. Super nice and helpful...
JANDRA FFriendly service! Even worked me into a truck when it might have been a tighter schedule than they would have liked.
Michael KThere was no equipment in the truck that we ordered.
KEITH PIncrease inventory.
SHIRLEY WThe app was not working and it made my checkin process impossible. I had to clog to the actual location and it cost me valuable time I didn’t have. However, the location did a good job assisting even tho it was not their fault.
Londale TGreat customer service. They were friendly! knowledgable and very helpful, great people!
Cynthia Hgreet every customer when they walkin the door
Peter GWhen I went to pick up the truck, it didn't have the additional equipment I had reserved. That worked out, but then we didn't get the blankets either. Fortunately, we remembered and went back to ask. We were handed a bag of them. We didn't think to count them, but there were only 6. Then, when we returned the truck, we were charged for the "missing" blankets. The place was clean and the people were nice, but it should not have taken so much work to accurately receive what I reserved.
Martha M