Return and drop off of truck couldn't have gone smoother.
Latisia M
Customer Reviews for Dixie Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that checked us in was very helpful
CARL RGreat experience all the way around!
JASON LIt was a night drop off.
THOMAS DThey were very nice I do believe if I need to rent again I will from them
Courtney MIt took the employee MANY tries to get my driver's license entered into the UHaul system. Wasted at least 20 minutes of my time. WORSE - the employee told me I was REQUIRED to take the additional insurance coverage (and pay for it). My husband had already SHOWN me exactly what the options would be, and he had instructed me on which coverage to purchase. The employee told me I had no option, and that it was MANDATORY that I had to purchase the most expense optional coverage. I told them my husband had forewarned me about that, and that I'd just have him address and resolve the issue. NOTE: We have a unique insurance company ("PURE"), and as such, we have coverage(s) State Farm, Farm Bureau, and the similar do not have or offer.
SARAH PCost was more than explained. We were told that we paid one price, then got charged totally different after. Definitely wouldn’t rent from U-Haul for a while until you guys are more specific on price.
Jeremy MUnable to use online checking and out
ALBERT AVery friendly and processed quickly, service was great....
SCOTTY MEverything was great … The people was very nice!!!
Rosa WThe gentleman was very polite, professional and friendly. He went out of his way to make sure I had everything I needed for my rental.
EDDIE LThe staff was so nice and helpful loved it and will recommend it to anyone
Mary FI was supposed to pick up my trailer on January 1 at Planet Liquor because the U-Haul site said they were the only one open that day. On Saturday 12/30 I was told that there was no trailer there and the pick up would be at a new location. I told the lady on the phone that location was showing closed when a booked a month earlier but she assured me it wasn’t. Of course I arrive Monday morning to a closed business and the only thing U-Haul could do for me was reschedule for the next day, or drive 45 minutes to another location that showed open just like the closed one I was sitting in front of. So I had to push my job start back a day which cost me $400 in salary but I didn’t get the feeling U-Haul cared one bit about that. It’s not the Dixie Self Staorage or Planet Liquors fault, this was all U-Haul corporate planning. So my trailer cost me $690. $290 to U-Haul and $400 in lost wages
Herman HThe individual helping was extremely helpful.
Michael HFriendly and attentive staff.
Brian R