Customer Reviews for DLB Discount Resale
(U-Haul Neighborhood Dealer)

148 reviews

1265 Merchants Dr   Dallas, GA 30132

(678) 905-6609

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 905-6609

1265 Merchants Dr
Dallas, GA 30132

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENNETH W 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
5.0

Between the uhaul website and this location, no nonsense, I was in and out of there with my trailer very quickly. Thanks!

CHRISTOPHER D 
Rating:
3.0

It was clean not very inviting because no good lighting in parking lot. I didn’t come in contact with staff I did self drop off. I would not recommend as first option due to poor lighting in parking lot with a late drop off but it was very convenient for what I needed at the time

Jessie G 
Rating:
5.0

They helped resolve the problem from the issuing location. They were friendly and the hours are great.

BRIAN N 
Rating:
5.0

Great and pleasant service.

MOHAMED S 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Very Helpful staff!

GREGORY P 
Rating:
4.0

There was food in the front all over the floor. Other than that, the truck was clean. The location was easy and everyone was friendly and helpful.

HEATHER D 
Rating:
5.0

Convenient location.

Diana M 
Rating:
5.0

Customer did not leave a comment.

ANNIE G 
Rating:
5.0

Customer did not leave a comment.

TAMEA C 
Rating:
5.0

The rental pick up and drop up was great. Customer service was excellent..

SHELIA J 
Rating:
4.0

Customer did not leave a comment.

JASON T 
Rating:
4.0

Customer did not leave a comment.

SHANTAE W 
Rating:
4.0

Customer did not leave a comment.

ELITHA S 
Rating:
5.0

Customer did not leave a comment.

CHENOA C 
Rating:
2.0

Customer did not leave a comment.

TANISHA K 
Rating:
5.0

Customer did not leave a comment.

LYNUEL S 
Rating:
5.0

Customer did not leave a comment.

NASIE M 
Rating:
5.0

The person was extremely nice and helpful. He made sure that everything was working well before I left with the van.

Rachel M 
Rating:
5.0

Ac was blowing out cold and tire pressure maintenance light stayed on

Monique L 
Rating:
5.0

Customer did not leave a comment.

amy g 
Rating:
5.0

Great service

Kevin S 
Rating:
5.0

Customer did not leave a comment.

DEWIGHT M 
Rating:
5.0

Customer did not leave a comment.

Harmony D 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A 
Rating:
5.0

Wonderful experience

John D 
Rating:
4.0

Customer did not leave a comment.

Melvin B 
Rating:
5.0

Stephen was great. Helped me out big time and made it go nice and smooth.

WILLIAM A 
Rating:
5.0

Dog hair all over the cab

CASAUNDRA B 
Rating:
4.0

Customer did not leave a comment.

Lennie B 
Rating:
5.0

Excellent customer service provided by this location. Overall a very pleasant experience.

James W 
Rating:
1.0

Stop locking peoples personal car behind a gate and locking the gate so it wasn’t able to be returned . Location Sucks .

Tahj H 
Rating:
4.0

Customer did not leave a comment.

Amy L 
Rating:
5.0

Customer did not leave a comment.

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A 
Rating:
5.0

Great service!

WILLIAM A 
Rating:
5.0

Awesome service

WILLIAM A 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
5.0

Erika and Stephen were awesome.

WILLIAM A 
Rating:
5.0

Customer did not leave a comment.

Lori A 
Rating:
3.0

Customer did not leave a comment.

Jay B 
Rating:
5.0

Customer did not leave a comment.

Kathy M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
4.0

Customer did not leave a comment.

Michael G 
Rating:
3.0

I was pulling out of the parking lot just after I rented the trailer n it popped off my truck n slammed into my truck. N the worker hooked it up to my truck, the trailer receiver was at fault my number is 843-834-2639 im Alan Gallichio.

Alan G 
Rating:
5.0

Not a after hours drop off location. Inconvenient.

Charene J 
Rating:
5.0

Awesome and easy rental experience.

WILLIAM A 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A 
Rating:
5.0

Erika was a big help.

WILLIAM A 
Rating:
5.0

Stephen was really friendly and helpful.

WILLIAM A 
Rating:
5.0

Again, we dropped off which was a convenient location and she was absolutely great!

Tina H 
Rating:
1.0

Stop having the customers hook up their own trailer. Customers are told to hook up then pull around so that the employee can take a picture. Also, drop offs need to be made convenient. This site locks their gate at 3pm on Saturday and do not open it back until the following Monday. I had to drop off at another location. Also, I see that the drop off location is Charles Hardy, but my comments are not referring to this location, but the pickup.

Silas J 
Rating:
5.0

The folks at DLB we’re great. I had to pick up a race-car from a shop that was closing and DLB was flexible with me getting the trailer returned. I will definitely use them again when we drop car off at new shop.

Glenn A 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Everything was excellent.

Johayda F 
Rating:
4.0

Just keep doing what you are doing

Peter O 
Rating:
4.0

Customer did not leave a comment.

Jeremy L 
Rating:
4.0

Customer did not leave a comment.

Trevor D 
Rating:
5.0

Great experience with my Uhaul pickup at DLB Discount. They are very knowledgeable. I would highly recommend them.

David S 
Rating:
5.0

Customer did not leave a comment.

Dylan H 
Rating:
5.0

Erika was very nice and knowledgeable.

William A 
Rating:
5.0

Customer did not leave a comment.

Scott T 
Rating:
2.0

The owners of this location should make it abundantly clear that if you leave your cars overnight, it is going to be locked behind a gate. This almost forced me to pay for two different rental sessions. Additionally, having to drive the truck back home caused me to incur more millage. Also, the digital check out option almost charged me an extra 50 dollars for the extra session as well as gas that was already in the truck.

Timothy J 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

rolunda b 
Rating:
5.0

Keep doing what you are doing right Now. That is. ALL

Peter O 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Great customer service, very reasonable rental prices.

BOBBY M 
Rating:
3.0

My only reason why I would not recommend is because this location contact information is inaccurate and when I actually called uhaul I was told it was nothing they could do. I was given another number to this location by uhaul and that number was also disconnected. I was so stressed out due to my mover leaving his wallet and uhaul told me my best bet was to get there first thing when this place opens and I had to miss 3 hours of work time.

ELIZABETH G 
Rating:
5.0

Needed equipment was in stock. Employee friendly and fast. Pickup and return were easy.

Robin W 
Rating:
5.0

Customer did not leave a comment.

Steve R 
Rating:
5.0

Customer did not leave a comment.

Abiola O 
Rating:
5.0

Everything was smooth and easy.

William A 
Rating:
5.0

Customer did not leave a comment.

Raven T 
Rating:
2.0

Look you stole money from my bank account without me knowing. Around $400 to be clear

Bernard B 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

LATEISHA B 
Rating:
5.0

Great rental experience! In & Out and on the road quickly.

David C 
Rating:
5.0

Nothing!!! Excellent customer service !!

Sarah E 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A 
Rating:
4.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Rocklyn H 
Rating:
5.0

Great customer service, Erika is Awesome!

William A 
Rating:
5.0

Great customer service

Julia F 
Rating:
3.0

Customer did not leave a comment.

Leonardo M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
1.0

first of all when i tried to check in the website was down. the ladies in the store didn’t know what to do. everything was backwards n mixed up. i’ll never go through u haul againnnn

Britney E 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
3.0

Reserved a truck less than a mile from my house, super convenient...the night before pickup they moved me twice - final pickup was 30 minutes away and an hour and a half later pickup time than what I requested....when that happens there should be more than just an offer to give more mileage. This location was fine, but bad experience with coordination and lack of customer service with no regard of how inconvenient It is to be changed to two other locations the night before your move.

Zachary L 
Rating:
1.0

Customer did not leave a comment.

JUSTIN B 
Rating:
5.0

very convenient

Sherri G 
Rating:
3.0

The product I rented did not have a working tail light, turn signal or hazard light capabilities. Also, the tow dolly had damage to it.

Sean G 
Rating:
1.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

William A 
No reviews have been submitted for this location.
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