Easy to maneuver in & out of the parking lot. After-hours check-in was easier than I remembered.
SUSAN M
Customer Reviews for DLB Discount Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Between the uhaul website and this location, no nonsense, I was in and out of there with my trailer very quickly. Thanks!
CHRISTOPHER DIt was clean not very inviting because no good lighting in parking lot. I didn’t come in contact with staff I did self drop off. I would not recommend as first option due to poor lighting in parking lot with a late drop off but it was very convenient for what I needed at the time
Jessie GThey helped resolve the problem from the issuing location. They were friendly and the hours are great.
BRIAN NGreat and pleasant service.
MOHAMED SVery Helpful staff!
GREGORY PThere was food in the front all over the floor. Other than that, the truck was clean. The location was easy and everyone was friendly and helpful.
HEATHER DConvenient location.
Diana MThe rental pick up and drop up was great. Customer service was excellent..
SHELIA JThe person was extremely nice and helpful. He made sure that everything was working well before I left with the van.
Rachel MAc was blowing out cold and tire pressure maintenance light stayed on
Monique LGreat service
Kevin SWonderful experience
John DStephen was great. Helped me out big time and made it go nice and smooth.
WILLIAM ADog hair all over the cab
CASAUNDRA BExcellent customer service provided by this location. Overall a very pleasant experience.
James WStop locking peoples personal car behind a gate and locking the gate so it wasn’t able to be returned . Location Sucks .
Tahj HGreat service!
WILLIAM AAwesome service
WILLIAM AErika and Stephen were awesome.
WILLIAM AI was pulling out of the parking lot just after I rented the trailer n it popped off my truck n slammed into my truck. N the worker hooked it up to my truck, the trailer receiver was at fault my number is 843-834-2639 im Alan Gallichio.
Alan GNot a after hours drop off location. Inconvenient.
Charene JAwesome and easy rental experience.
WILLIAM AErika was a big help.
WILLIAM AStephen was really friendly and helpful.
WILLIAM AAgain, we dropped off which was a convenient location and she was absolutely great!
Tina HStop having the customers hook up their own trailer. Customers are told to hook up then pull around so that the employee can take a picture. Also, drop offs need to be made convenient. This site locks their gate at 3pm on Saturday and do not open it back until the following Monday. I had to drop off at another location. Also, I see that the drop off location is Charles Hardy, but my comments are not referring to this location, but the pickup.
Silas JThe folks at DLB we’re great. I had to pick up a race-car from a shop that was closing and DLB was flexible with me getting the trailer returned. I will definitely use them again when we drop car off at new shop.
Glenn AEverything was excellent.
Johayda FJust keep doing what you are doing
Peter OGreat experience with my Uhaul pickup at DLB Discount. They are very knowledgeable. I would highly recommend them.
David SErika was very nice and knowledgeable.
William AThe owners of this location should make it abundantly clear that if you leave your cars overnight, it is going to be locked behind a gate. This almost forced me to pay for two different rental sessions. Additionally, having to drive the truck back home caused me to incur more millage. Also, the digital check out option almost charged me an extra 50 dollars for the extra session as well as gas that was already in the truck.
Timothy JKeep doing what you are doing right Now. That is. ALL
Peter OGreat customer service, very reasonable rental prices.
BOBBY MMy only reason why I would not recommend is because this location contact information is inaccurate and when I actually called uhaul I was told it was nothing they could do. I was given another number to this location by uhaul and that number was also disconnected. I was so stressed out due to my mover leaving his wallet and uhaul told me my best bet was to get there first thing when this place opens and I had to miss 3 hours of work time.
ELIZABETH GNeeded equipment was in stock. Employee friendly and fast. Pickup and return were easy.
Robin WEverything was smooth and easy.
William ALook you stole money from my bank account without me knowing. Around $400 to be clear
Bernard BGreat rental experience! In & Out and on the road quickly.
David CNothing!!! Excellent customer service !!
Sarah EGreat customer service, Erika is Awesome!
William AGreat customer service
Julia Ffirst of all when i tried to check in the website was down. the ladies in the store didn’t know what to do. everything was backwards n mixed up. i’ll never go through u haul againnnn
Britney EReserved a truck less than a mile from my house, super convenient...the night before pickup they moved me twice - final pickup was 30 minutes away and an hour and a half later pickup time than what I requested....when that happens there should be more than just an offer to give more mileage. This location was fine, but bad experience with coordination and lack of customer service with no regard of how inconvenient It is to be changed to two other locations the night before your move.
Zachary Lvery convenient
Sherri GThe product I rented did not have a working tail light, turn signal or hazard light capabilities. Also, the tow dolly had damage to it.
Sean G