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JOSEPH F
Customer Reviews for Dogwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service person was very helpful and processed the transaction quickly. The location was easy to access on a four lane divided highway.
BRUCE IEverything went great!
jennifer mI will recomnend them
LORALEE Severything is awesome every time!
Monica HNothing could make it any better. Excellent business.
CARLETON AThe hours of location were horrible. They opened late and closed early on a Saturday (typically people’s moving day) there was a $20 fee for turning in the truck after hours which was turned in around 4pm, on an agreement that I was supposed to have it from 7-5 for a set rate. Had this been known I would have adjusted the time to pick up when it was open and drop off when it was open. Pickup was also messed up as while uploading pictures it cut off my check in and I had to call (twice) to get a link to upload pics and finish checking in. This process of “easy check in” ended up taking 45 minutes due to needing to call multiple times. I have never had issues like this with U-Haul before. Because of this I will try you again but if I experience this again I will not be returning.
HANNAH MTell the customer how to load the vehicle or direct them to utube for a video demonstration
ROBERT JIt feels like I paid more at that location than I had anywhere else and the truck itself ran horribly bad cost me $50 in gas to drive 80 miles on top of what I paid to rent the truck. It was not completely full of gas I took pictures before I left and after, and it was accepted back. I put a little bit more than was in there to begin with and as I said before, the truck itself ran like crap.
KATHRYN DWas switched to this location day before instead of location I requested, did not want because they open 2 hours after requested location. Added coverage without disclosing to me. Truck had broken glass and had to return so they could re sweep. Furniture pads were soaking wet and smelled like pet urine so had to return. Since they open 2 hours later I asked if I could pick up day before and get an extra day so my movers can be on time. They said yes but didn’t give me the extra day so I was charged extra day on return. Wouldn’t refund boxes I bought from requested uhaul location but didn’t use. Requested location said they could give military discount but this location would not honor it.
LUIS ODrop off was a breeze, I was in and out quicker than it took me to park the rental truck.
David EYou need Wifi where you have low cell service to make checking out and checking in an easier experience.
Richard RShe made renting a truck easy she was helpful in the decision making very friendly and knowledgeable of her job thank you for a helping hand. Team Rhino
Charles Shelpful and great service
WILLIAM HI have never had a more excellent service in my 50 years. This group of people at this location went above and beyond to help me during an extremely stressful situation. I could not recommend them more.
Misty HYou had everything I needed for less then I expected thank you so much
Camrmen HGreat service and knowledgeable staff Easy access and use of equipment and storage Thank you!
Kevin HThe pickup process was great. The trailer performed very well.
jeffry sThere was no information on the requirements for using the app. No mention of Identification requirements, contacts, etc. It's a small thing but most contacts are employed and may not be able to accept calls. Knowing these things ahead of time would be beneficial to the customer. Additionally we rented 24 blankets. We were fortunate enough to get blankets (after an employee showed up) but after leaving we discovered there were only 21 blankets provided. I think it would be more efficient if the blankets were pre-staged in the vehicle for pick up.
Fredrick MKind, great service!!!
Leigha SGreat Experience
PAUL BRepresentative was helpful and efficient. This location had just what I needed
Wayne MQuick, easy and fair prices. I will definitely use this location again for all my moving or storage needs.
Marnie LI will never recommend a friend to use U-Haul. I may recommend people I despise, but never anyone I like.
Chris FTracy was awesome setting up my reservation and on the day for me to pick up the trailer. The experience was easy and fast. I highly recommend them.
Joe BVery good locations staff is friendly very helpful. Always takes care of me whenever we need something.
DONALD GThe staff at this location were super accommodating and professional. They were extremely organized and I would recommend them to anyone.
Dallin PExcellent experience. The UHaul team was helpful and thorough.
Patricia PVery helpful and friendly. Keep up the good work!
BRUCE CGood person
Mike HWorked very well for hauling my truck
Randy ZAlways the very best service at Dogwood.
Douglas KDo a test drive in trucks to make sure they function well. I had one with no ac and it bounced soooo bad when driving over 30.
WHITNEY PCharged incorrect amount and wasn't notified of it and took about a week to bill my account Not satisfied
yvonne bOur drop off location was the only redeeming feature of working with Uhaul. They single handedly corrected everything Uhaul screwed up. Thank God for these guys.
Douglas KThanks!
Dan HVery helpful
Lowell HMr. Donald was exceptional. He answered all of my questions and was very helpful in helping me choose the best size uhaul for my needs. Highly recommend!!!
Anna BHonestly, it was a very pleasant experience from start to finish!
Doreen SNothing customer service was great. Vehicle was great. Return was smooth. Everything was how customer service should work in the industry
RODYS ELet the customer know to look the unit over before they leave the lot. Not send a text 2 - 4 minutes after you leave. Also, get some assistance to load the trailer on the truck. Poor young kid could hardly pick up the tongue of the trailer.
Shelby SCharged for going over additional miles which I knew nothing about from pickup location 6 miles over and these people could care less very poor customer service and Highly recommend never use this place!
John PDonald was exceptional!
MARK WOnline reservation system is efficient and very easy to use. I particularly like having my information stored online so I don't have to enter it each time I rent. Staff at the rental location was cordial and helpful. I can't think of anything that needed improvement.
Michael C