My experience was great. Nothing needs to changeJeffrey E.
Customer Reviews for Dogwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented the trailer for 4 days, but said I would likely return it early. I was told if I wanted, I could drop it off at night, if before Monday. I returned it Sunday evening, and it took 4 days before my bank account was debited, BUT, I was charged an extra 20 dollars. I went in person, because I never received a contract showing only 3 days on it, in fact, I did not get any new paperwork until I went up there and spoke to someone in person. I got a lot of run around because of computer issues, can't get my contract, etcâ€¦â€¦. And when I finally get a copy in my email I see I am charged a â€œfreakin convenience feeâ€!!!! What the Hell! I could have just as easy waited till the next morning and taken it back and not paid this Damn fee. I was told if I drop it off early at night, cameras would see me, and the time would be taken, and would ONLY be charged for the time I used it. I used it 2-1/2 days out of 4, so I expected to be charged for 3 days, but not an extra fee because I dropped it of earlier than expected. This is absolute garbage, and I expect this to be credited back to me, or I will contact my credit union and dispute it. I was verbally told it would only be for the days I used it, and dropping it off at night was no problem. I am not going to pay for someone else not doing anything, and getting equipment back earlier than expected. My review is â€œkindâ€, but will change if need be.Carroll T.
Excellent service.Eva D.
Nothing! Service was great!Aaron C.
Melissa was not well informed on UHAUL insurance . When asked about the difference in the insurance she said she didn't know. She also said that she additional driver did not need to be added to the contract.Parker K.
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.THOMAS W.
Nothing. Everything went well.Michael B.
Customer did not leave a comment.Libby M.
In and out, great experience!Skyler C.
They were helpful and courteous. I was pleased with my experience.Robert M.
Customer did not leave a comment.ralphj R.
Have my truck available in Pensacola so I don't have to go to location in another city that closes at 5pm.Thomas T.
Customer did not leave a comment.cole H.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.MAUREEN P.
Customer did not leave a comment.Foster B.
This location was Clean and safe for drop off.SHAMUS V.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.SERGIO M.
Customer did not leave a comment.SERGIO M.
This is my second time renting from this location and both times the staff was amazing.Sharon C.
Staff was awesome! They treat me like a valued customer.Micheal R.
Customer did not leave a comment.ADAM C.
When the customer reservation says pickup at 8PM you have the equipment ready, you don't make a customer sit on hold for 74 min just to talk to someone and when you pick up you don't hang up on them, you also don't disconnect constantly on chat with a customer whom waits for 15 min. ...the next day at 9am the rep said a girl named Monica, her boss didn't care that I was pissed and had to cancel my movers, the rep also mentioned they don't rent vehicles with pickups after hours. When I finally get the truck I'm told the dolly I rented is not available, nor an appliance dolly or furniture mover....nothing available, so I have to cancel my movers due to not being able to pick up as scheduled and spend 74 dollars on a dolly at Lowes again because U-Haul failed to have equipment on hand.Doyle C.
Customer did not leave a comment.justin S.
Customer did not leave a comment.ANN G.
Truck that was rented wasn't available. Lady was filling in and overwhelmed.Lee C.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Robert S.
Great, friendly and professional customer service.BRYAN KIETH O.
Customer did not leave a comment.Gianmarco M.
They were amazing, friendly and informative.Stephenie D.
Customer did not leave a comment.Roger H.
Easy drop off lots of room to park.Bobby V.
The Milton fl location was excellent an extremely helpful an friendly the drop off was horribleCody L.
Customer did not leave a comment.Lisa Y.
AC did not work on truck.. Customer service was unresponsive. App. / web stite were not useful to try and reserve equipment or get helpAndrew D.
We got there right at closing time and the man working stayed and helped us. Very nice.ROMONA N.
Just dropped the truck off after hoursMITCHELL B.
I reserved a dolly. One was not available but i was charged for one and had to go out of my way to find one and had to extend my rental due to the delay. No one notified me so I could change me reservation or look else where if needed.Jamie P.
It was great, They had what I needed and it worked properly. Friendly staff that was helpful.Robert B.
They went above and beyond to help.SUMMER M.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.Jonathan W.
all goodMarc C.
Dogwood storage has been great.john S.
Customer did not leave a comment.KELLY W.
I was over charged for my Uhaul due to inadequate logging of gas and mileage thru the Uhaul rep. When I received the truck, it had different mileage and gas logs than what was actually on the paper. Called in to verify with Raul that this wouldn't be a problem and he guaranteed it wouldn't and yet I was still overcharged by almost $220. This in unacceptable and I will make sure to never recommend this place to anyone I know.daniel H.
Customer did not leave a comment.michael P.
Customer did not leave a comment.Ray L.
Friendly peopleRoy P.
No problems at all.Roosevelt C.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.Emily G.
Customer did not leave a comment.Debbie P.
Customer did not leave a comment.Willie W.
The trip was so bad and I am out hotel fees plus a damaged truck and to boot I still got charged 37.00 dollars for who knows what.Robert A.
Again, see review for contract # 20320911 for full story. One of the employees was helpful. The other was hassling my mother unnecessarily about something that we were not even responsible for.Tina H.
One of the personnel was helpful. The other called my mother about some yellow paint on the trailer, which he stated was still hooked to the truck over 24 hours after we dropped it off. So my mother went to the location, less than 10 minutes after that call. The trailer was unhooked and there were new chains on it. It seems unlikely that he unhooked the trailer and changed the chins in about 5 minutes. And that yellow paint on the trailer did not come from us. He was hassling here unnecessarily.Tina H.
Nothing this was the perfect place and I got my storage from them as well for a great price. Highly recommend.SHARON C.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.Shawn P.
The trailer was parked really close to a pole and was a little hairy too pull out. The staff assisted me and made it easier. The staff was really friendly and had excellent customer service.Jeremy A.
Customer did not leave a comment.Robert L M.
Customer did not leave a comment.Lindsay D.
Very good service. Lady we dealt with was a delight. Thank youJOSEPH B.
Both locations were amazing very helpful during this time. We lost our home and had to get this uhaul last minute. Both locations pick up drop off AMAZING!KARLI O.
Customer did not leave a comment.Raymond H.
Customer did not leave a comment.SURAJ A.
Perfect transfer!Shane M.
Fix the on-line function to create a new password (when it's been a long time since we rented a truck) in order reserve a vehicle. Make it simple and successful and secure.DANIEL W.
Great customer service fast and friendlyALISON B.
service was great. Your computer system could use an update and faster speeds.MICHAEL J SR D.
Customer did not leave a comment.Shalyn B.
Had problem with lights and Uhaul immediately fixed the problem by giving me another rental and had me on my way with little delay.Ronald S.
Great place. Extremely good people, friendly and helpful. I will return to them if I in the area again. Thanks to there efforts.James W.
Customer did not leave a comment.WILLIAM T.
Customer did not leave a comment.jackson H.
Have the truck that we originally ordered on Berryhill Road available instead we wasted time driving to another location and on the phone with customer service which was further so we spent more money in miles.Cassandra G.
Tina was very helpful. The return process was brief and professional.Kenneth M.
Think the personel and the service was great! Keep it up!Randy J.
Customer did not leave a comment.Frank S.
Very nice answered all my questions and help to provide any extra help I will tell family and friends to use this company!Patti W.
Customer did not leave a comment.Mildred L.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Joe D.
Not a huge fan of the return process. Felt very informal and not very customer friendly.eric W.
Give a prorated fee for the time returned not charge for an entire days worth when equipment is returned 2 hours after deadline. I had to sit behind a wreck with paramedics and a fire truck for almost an hour and a half waiting for them to get it cleared up to drive.. :/Lindsey P.
Kinda expensive. I paid $45 to use the truck for 2 hours in which time i drove 2 miles.johnathan S.
Great service from the young lady inside, came out and hooked up the car dolly ,added a wire pigtail, and chains. Couldn't ask for better service..BILLIE C.
Not much, everything was ready and the people were courteous and very helpfulJohn E.
Not muchGary U.
The link that I was sent to do the return on my phone would not work. It would not go passed the location screen. It told me that the link was expired. I tried to call customer service but the hold was 15-20 minutes and after 3 tries I gave up. Called this morning and Marion Foley was great. She helped a lot and was very friendly.Linda M.
Excellent service! Easy and quick rental and return. They aren't listed on the uhaul website but I won't go anywhere else!benjamin H.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Thurman W.
Service here was impeccable! Friendly and efficient! a real pleasure!Marion G.