Customer Reviews for Dogwood Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Dogwood Storage
Marion G. on
Service here was impeccable! Friendly and efficient! a real pleasure!
GARY H. on
Quick checkout, asked about any problems and was very kind and friendly.
larry P. on
Candace was awesome. Fast, super courteous and professional. Thanks so much.
ROBERTO F. on
Disappointed at the cost of the rental. I was fine for the cost of the rental, but the .99 per mile was rather costly.
Vaughn P. on
The truck we rented did not have working air conditioning. I called as soon as we got home. We also put more gas in the truck then when we got it. I thought we would of gotten a discount but we didn't.
Tabitha D. on
Carmen was wonderful! The entire rental process went smooth. The equipment was clean and above expectations.
Tara W. on
Great service!!! Thank you. We will return!!!
Monica H. on
Thank you Carmen and Eileen! :) Bobby and Monica Harlow
james M. on
great service. fantastic people. used many times and will continue to use when needed
HOWARD W. on
nothing the lady was very helpful very professional
Stephanie B. on
We dropped off only, using the website as directed, and it wasn't difficult but a little time consuming since we weren't expecting all the steps/photos required. The location had ample room for us to pull the truck up.
SHAUNNA S. on
Roxanne was wonderful to deal with. She was so friendly and helpful.
TAYLOR S. on
Truck air conditioning was broken and the front end shook like an earthquake. Would have liked to have picked the truck up closer than 46 miles from my loading site.
Phillip C. on
My only gripe would be not having a military discount. All competitors offer one which means in the future I will probably go with a more military friendly company.
Todd D. on
Amazing staff with great and easily accessible facilities. Will definitely recommend to others!
STEVEN S. on
The best storage experience I’ve had in my 11 yrs of navy living. If there’s anyway to give them an award I would do so!!
GRADY H. on
Have no complaints, would use them again if needed.
Amanda S. on
The staff and the local location was great. I am VERY upset that I was charged for an additional day, when we turned to equipment in as instructed. When we arrived the staff was busy assisting another customer, she was unable to service us at the time. It took some time for her to get to us. Our contract ended at 1:51pm, the time stamp of return was 2:13pm. 22 mins “late†and you charge a whole extra day! It’s not my fault I couldn’t get serviced right away. There isn’t a grace period? Or a way to adjust the time... because the staff knew what we were there for. Shame on you. I will never use U-haul again and I will not recommend this company. Frustrated and disappointed with this transaction.
BRADLEY B. on
Staff was friendly and very helpful. Basically all you have to do to get a unit is show up with a lock (or buy one there for $7) and sign the papers and you’re on your way. I didn’t have any issues.
SHARON W. on
Everyone was at the top of their game helping me with ANYTHING and everything! Carmon was wonderful beyond my expectations. Thank you ! Only complaint I had to pay 5 units when I moved out Oct.5
WILLIAM D. on
Wonderful U-Haul representitives there!! Very quick, in and out!!!
Craig S. on
Great uhaul . Clean, easy to drop off and has lots of nice equipment choices and easy in and out.
larry F. on
Ladies were super nice and accommodating.
Amanda M. on
Our complaint is NOT with Dogwood Storage but UHaul itself. We were very disappointed with the representation of the UHaul Special on the website. UHaul directed us to a "free storage unit" that was not really free. As a customer we were not satisfied with how the situation turned out and we will think twice about using UHaul in the future.
Jimmie M. on
Was easy in and out. Friendly service.
DARYL H. on
awesome customer service.
DONALD G. on
Have been using them for over 4 years at this location staff is very nice and helpful
michael P. on
Take off the signs that say it fits a queen sized bed. A queen sized bed will fit if you have a couple of people manhandling it through the door. Maybe if the queen sized bed is the only thing being transported then sure, it'll fit. Perhaps even the rickety spring mattress would work because you can fold those damn near in half, but no fitting a queen sized bed into one of these trailers is an act of pure will.
Rachel S. on
Make sure that your trucks don't have roaches, and that your rental.people explain. The website and drop off better. I had the trick for 24 hours and 30 minutes yet charged for 2 days. Didn't say anything because you guys exchanged the roach infested 15'truck for a 20' at no extra charge
Benjamin H. on
Nothing...she was very friendly and helpful.
Ann G. on
He was very helpful
GUY P. on
The only thing I could ask for is to eliminate the software bugs in the UHAUL website, it was slow, and didn't interact within its self.
Jeff F. on
Was very friendly and courteous keep doing what you are doing would not change a thing
john W. on
Don’t know if one backup light and one headlig ht we’re out at time of rental or not because I was lax in checking, but they were at time of arrival, so any/continued check on equipment is appreciated.
Adam C. on
I went to pick up my equipment early and did the online pick up and it said my equipment was not available ........I had to wait an hour later until the place opened to pick up my equipment while I had a satellite and internet company both waiting on me to get home. Very unhappy and dissatisfied. We will not use Uhaul again.
Ray W. on
Fast, Friendly, and very courteous. Thanks
Ashley T. on
Karmen is amazing!! Office nice and clean and staff super knowledgeable.
Bruce K. on
Thank you Roxanne for the fast and friendly service.
mason M. on
The service was terrible. My reservation was deleted 5 times by the same lady. She also tried charging me 4 times the amount, and still charged my credit card. She told me there were problems with mine and somebody else’s truck, when it was actually a faulty trailer. She then told the man that I was with that he needed to get away and that he didn’t know how to use a trailer. I would rather make multiple trips across states than to use uhaul again. HORRIBLE experience.
Joshua W. on
Excellent assistance and super clean.
Jerry C. on
The staps was to tight for us to get loose had to get help wasnt very happy with it it threw me about five hrs nehind time wont never use iujaul again like no one was concerned
JIMI H. on
They are spot on! Thank you all! Have a Merry Christmas! Ms. Jimi Helms
norman W. on
went well all around
don N. on
Friendly and courteous service.
JEFFREY E. on
Everything is good right now.
frederic B. on
Great location. Best one yet
greg M. on
Nothing , it was perfect. Paperwork was done quick and professional. No time wasted, was in and out quickly and the service was friendly and professional.
MOLLY C. on
Great customer service. Carmen was great
donald M. on
She has helped us out and she was very professional . She did a out standing job. We would recommend this place very highly.
CHAD S. on
She was like an angel from heaven and always have patience and waits for you out the kindness of her heart I really know she needs a raise for her job of being so patient with everyone. Love this uhual place and the service thanks alot she's prime example of great service. Thanks again.
Brianne D. on
She was really nice and sweet, very kind woman. Very knowledgeable about the truck!
Dan F. on
I reserved and paid for a 4x8 box trailer online. Dogwood Storage still needed my credit card and driver's license even though it was recorded online. Roxanne could not navigate the U-Haul software effectively and essentially rewrote/redid the entire contract in the office. In the process, my predetermined drop off location was removed, lost and she was incapable of entering it in the contract. What should have taken 10 minutes took over an hour. I also was privileged enough during that hour to listen to her describe exactly how she was unable to navigate the software and contract. I nearly walked out, but really needed to get some items to my Sister-in-Law. The trailer was functional, but old, beat up, had faded paint and looked like it was ready for retirement. The electrical cable was repaired with tape. Overall, not a stellar day for U-Haul.
Leigh K. on
Just got this today, 28 July........ All was good, no problems.
Tara G. on
Carmen was wonderful and provided excellent customer service!