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Jonathan W.
Customer Reviews for Dogwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all good
Marc C.Dogwood storage has been great.
john S.I was over charged for my Uhaul due to inadequate logging of gas and mileage thru the Uhaul rep. When I received the truck, it had different mileage and gas logs than what was actually on the paper. Called in to verify with Raul that this wouldn't be a problem and he guaranteed it wouldn't and yet I was still overcharged by almost $220. This in unacceptable and I will make sure to never recommend this place to anyone I know.
daniel H.Friendly people
Roy P.No problems at all.
Roosevelt C.The trip was so bad and I am out hotel fees plus a damaged truck and to boot I still got charged 37.00 dollars for who knows what.
Robert A.Again, see review for contract # 20320911 for full story. One of the employees was helpful. The other was hassling my mother unnecessarily about something that we were not even responsible for.
Tina H.One of the personnel was helpful. The other called my mother about some yellow paint on the trailer, which he stated was still hooked to the truck over 24 hours after we dropped it off. So my mother went to the location, less than 10 minutes after that call. The trailer was unhooked and there were new chains on it. It seems unlikely that he unhooked the trailer and changed the chins in about 5 minutes. And that yellow paint on the trailer did not come from us. He was hassling here unnecessarily.
Tina H.Nothing this was the perfect place and I got my storage from them as well for a great price. Highly recommend.
SHARON C.The trailer was parked really close to a pole and was a little hairy too pull out. The staff assisted me and made it easier. The staff was really friendly and had excellent customer service.
Jeremy A.Very good service. Lady we dealt with was a delight. Thank you
JOSEPH B.Both locations were amazing very helpful during this time. We lost our home and had to get this uhaul last minute. Both locations pick up drop off AMAZING!
KARLI O.Perfect transfer!
Shane M.Fix the on-line function to create a new password (when it's been a long time since we rented a truck) in order reserve a vehicle. Make it simple and successful and secure.
DANIEL W.Great customer service fast and friendly
ALISON B.service was great. Your computer system could use an update and faster speeds.
MICHAEL J SR D.Had problem with lights and Uhaul immediately fixed the problem by giving me another rental and had me on my way with little delay.
Ronald S.Great place. Extremely good people, friendly and helpful. I will return to them if I in the area again. Thanks to there efforts.
James W.Have the truck that we originally ordered on Berryhill Road available instead we wasted time driving to another location and on the phone with customer service which was further so we spent more money in miles.
Cassandra G.Tina was very helpful. The return process was brief and professional.
Kenneth M.Think the personel and the service was great! Keep it up!
Randy J.Very nice answered all my questions and help to provide any extra help I will tell family and friends to use this company!
Patti W.Not a huge fan of the return process. Felt very informal and not very customer friendly.
eric W.Give a prorated fee for the time returned not charge for an entire days worth when equipment is returned 2 hours after deadline. I had to sit behind a wreck with paramedics and a fire truck for almost an hour and a half waiting for them to get it cleared up to drive.. :/
Lindsey P.Kinda expensive. I paid $45 to use the truck for 2 hours in which time i drove 2 miles.
johnathan S.Great service from the young lady inside, came out and hooked up the car dolly ,added a wire pigtail, and chains. Couldn't ask for better service..
BILLIE C.Not much, everything was ready and the people were courteous and very helpful
John E.Not much
Gary U.The link that I was sent to do the return on my phone would not work. It would not go passed the location screen. It told me that the link was expired. I tried to call customer service but the hold was 15-20 minutes and after 3 tries I gave up. Called this morning and Marion Foley was great. She helped a lot and was very friendly.
Linda M.Excellent service! Easy and quick rental and return. They aren't listed on the uhaul website but I won't go anywhere else!
benjamin H.Service here was impeccable! Friendly and efficient! a real pleasure!
Marion G.Quick checkout, asked about any problems and was very kind and friendly.
GARY H.Candace was awesome. Fast, super courteous and professional. Thanks so much.
larry P.Disappointed at the cost of the rental. I was fine for the cost of the rental, but the .99 per mile was rather costly.
ROBERTO F.The truck we rented did not have working air conditioning. I called as soon as we got home. We also put more gas in the truck then when we got it. I thought we would of gotten a discount but we didn't.
Vaughn P.Carmen was wonderful! The entire rental process went smooth. The equipment was clean and above expectations.
Tabitha D.Great service!!! Thank you. We will return!!!
Tara W.Thank you Carmen and Eileen! :) Bobby and Monica Harlow
Monica H.great service. fantastic people. used many times and will continue to use when needed
james M.nothing the lady was very helpful very professional
HOWARD W.We dropped off only, using the website as directed, and it wasn't difficult but a little time consuming since we weren't expecting all the steps/photos required. The location had ample room for us to pull the truck up.
Stephanie B.Roxanne was wonderful to deal with. She was so friendly and helpful.
SHAUNNA S.Truck air conditioning was broken and the front end shook like an earthquake. Would have liked to have picked the truck up closer than 46 miles from my loading site.
TAYLOR S.My only gripe would be not having a military discount. All competitors offer one which means in the future I will probably go with a more military friendly company.
Phillip C.The staff and the local location was great. I am VERY upset that I was charged for an additional day, when we turned to equipment in as instructed. When we arrived the staff was busy assisting another customer, she was unable to service us at the time. It took some time for her to get to us. Our contract ended at 1:51pm, the time stamp of return was 2:13pm. 22 mins “late†and you charge a whole extra day! It's not my fault I couldn't get serviced right away. There isn't a grace period? Or a way to adjust the time... because the staff knew what we were there for. Shame on you. I will never use U-haul again and I will not recommend this company. Frustrated and disappointed with this transaction.
Amanda S.Wonderful U-Haul representitives there!! Very quick, in and out!!!
WILLIAM D.Great uhaul . Clean, easy to drop off and has lots of nice equipment choices and easy in and out.
Craig S.Ladies were super nice and accommodating.
larry F.Our complaint is NOT with Dogwood Storage but UHaul itself. We were very disappointed with the representation of the UHaul Special on the website. UHaul directed us to a "free storage unit" that was not really free. As a customer we were not satisfied with how the situation turned out and we will think twice about using UHaul in the future.
Amanda M.Was easy in and out. Friendly service.
Jimmie M.