Customer Reviews for Dollar USA Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dollar USA Plus

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Donald F. on

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Gabrielle H. on

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sharif L. on

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gerald P. on

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audryanna B. on

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twanna W. on

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SUHAIB R. on

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joyce D. on

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all good and clean

mike G. on

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Guy who took my drop off was great unhooked the trailer for me and had it all checked in I didn't even have to go inside the building.

lashnda M. on

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william G. on

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Anthony W. on

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Cancel this location immediately

Al J. on

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All good

benny J. on

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LINDA A. on

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There was no person at this U Haul location, the facility was dirty and it looked like a dangerous neighborhood. We dropped the truck off 10:00am this am but I really didn’t want to with no one there. There is a very nice U-Haul location only 1/4 mile from our home, at 1400 Old Montgomery Hwy (231 South Hwy) Dothan, Alabama 36303

cynthia G. on

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James C. on

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LISA B. on

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Honestly this location did not compare to my pick up location but it was useful and it served its purpose. The staff was indifferent but probably due to the area of town they serve and do most of thier business with. I would rate it a 2 and 1/2 out of 5 stars.

William H. on

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JOSEPH S. on

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Not specifically the pick up location but I received the worst customer service. Uhaul’s misguided information cost me hundreds of dollars. I will not be back!

timothy T. on

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The store was dirty, and the clerk took a long time to wait on us. He said his help had called in sick. We had ordered blankets for our move, but he said he didn't have any. We had requested the smallest truck {10 ft} but instead got a 20 ft...much more difficult to pack, as we had very little belongings to move. The truck was filthy in the passenger area and the rear end. The AC did not work at all, which made the 108 degree heat index very uncomfortable.

Cheryl I. on

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idasha W. on

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Cam K. on

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Truck was incredibly dirty and in poor condition. Lots of damage to the outside of the truck. I was unable to use the app to take pictures of the damage. I had to email customer service.

Mike M. on

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Clean the pet hair off the seats

Liza R. on

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Very nice staff. Manager was great!

michel G. on

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joseph T. on

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idasha W. on

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SUHAIB R. on

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Bryon T. on

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Great customer service, and the gentleman was very helpful!

lynsey S. on

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R eddie D. on

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Pick up location was a little sketchy - But the drop off location more than made up for it. Can’t say enough good things about the drop off

Lashawn W. on

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Aaron S. on

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Tereasa R. on

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Lonnie R. on

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William A. on

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Zero Stars, not one. I was redirected the morning of pick up to a different location. I was charged $216.78 for moving supplies I did not get, they were still charged to my card. I was charged for 100 miles at $.99 per mile, when I actually put 75 miles on the truck. I have pictures of the trip mileage, 17.6 pick up, 92.4 drop off. To top it off, the truck is old, filthy, and worn out.

David C. on

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The location was not my preferred location; however, the person who assisted me in releasing me the truck was extremely helpful and friendly.

Timothy N. on

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Great service

John R. on

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It was great. Drove from Florida to California. The truck was very comfortable.

JOBY H. on

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This whole experience has been incredible. The folks on the phone while making the reservation we beyond helpful. The truck was great. The people at the pickup location were great. I ended up getting stranded at the drop off location and stuck for the night. The guy at the drop off location knew my situation and took me to dinner and got me set up for my unplanned stay in his fair city. Talk about southern hospitality!!

Bruce H. on

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india M. on

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steven B. on

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LEONDRA T. on

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Nothing

cornelius B. on

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Perfect location friendly staff

John C. on

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I made my reservation online at a different location in Dothan, AL. I was surprised to get a text message the day before pickup notifying me to go to a different pickup location. Upon arriving at that location, I was informed that 2out of 4 items in my reservation were not available at that location. That is very disappointing. I had to drive the rental truck from this location back to the one I originally selected to get the missing 2items in my online reservation. I had to call to find the missing items. It was a 4 mile drive between both U-Haul locations. When I dropped off the truck, I was charged for 3 miles. Really!,

MICHAEL P. on

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Best service

ALLEN H. on

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Truck was clean but power steering did not work properly. The clerk at the store warned me about the issue when picking it up.

twanna W. on

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Good people very helpful the owner was great and handsome

Kraig T. on

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Drop off location was not put in correctly, required me to travel to a second location.

William W. on

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The owner was extremely nice and very helpful

JOE B. on

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Location in an interesting part of town and had to wait for an employee who knew what to do to come in and return my equipment

JANET G. on

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Calvin H. on

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Jarred C. on

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It was after the hurricane and it would help if we could have rented closer but they had no power and could not rent to us there.

BETTY B. on

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Jacob D. on

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No printer paper, truck ran out of gas less than 4 miles from address. There was a sticky syrup like substance on the floor of the van.

lisa K. on

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Unwilling to work with client computer errors unable to fix charge a charge that shouldn't be charged Barry unuseful

Sandra M. on

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Cordney H. on

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patti E. on

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Ashley W. on

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Ryan W. on

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JOSHUA T. on

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David C. on

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Charles M. on

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Owner was an hour late to open the business and process my reservation. There were no supplies in the restroom. Owner did not perform a walk around with the equipment to point out or identify any damage. I called customer service to complain and an area manager called me and indicated he would visit the location to discuss the complaint.

ricco R. on

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The Dothan, AL. Fortner St. Uhaul business was the worst ever and the guy that connected up my Uhaul trailer to truck left chains so long they dragged ground and electric wire also was so long it dragged the ground. Very unpleasant place they should reimburse me for the inconvenience.

Devon D. on

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Don't state a trailer is available at a location if it's not there. I wasted an hour driving to another location to pickup a trailer.

Kevin P. on

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A Great Experience as always!

Rachel M. on

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Sherret B. on

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I always rent here. Customer Service is Superb!

Dwayne M. on

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Caela H. on

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steve D. on

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Find trailer had wiring harness cut off of it. Had to change to a new trailer. New trailer was full of what appeared to be yard waste and bug. Had to immediately stop at car wash and wash trailer out. When I got to my location with it open trailer only to find it full of maggots. I have photos to send to you if you’re interested.

Brandy R. on

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kirk K. on

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It took way to long to be able to rent the truck. then the two contract because they could not put them together.you discount to deliver to Burlington and one was showing to deliver to Graham.

Christopher P. on

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Keep it up.

debbie B. on

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Oh. My. God. I had to WAIT for a scheduler to call me back the day before I needed the van to lock in a pick-up time for me. WHAT is the sense in having the process online??? I insisted on getting help with locking in my van before the day before, so that I was assured of a vehicle the size I needed. CUMBERSOME PROCESS and NOT customer-friendly. The STORE itself should be able to do this for me with one quick and easy phone call. NOT SO. I don't know how you can run a company like this. Truck was great and no problems, but getting it reserved was a b*tch!!

Tony C. on

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He guy acted like he did not know was going on. His printer was broke. He could not give us a receipt..

Darrell K. on

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SANDRA W. on

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Have all employees better trained.

Julius A. on

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Took money for no reason and didn’t tell me

melissa B. on

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Johnny K. on

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Leona L. on

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This location charged me a small fee for the dolley. I thought I played enough plus I returned the truck cleaner than it was and a day ahead of time.

William N. on

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Attendant was very unfamiliar with the checkout process. Spent 30 minutes fumbling around on a laptop.

Jay W. on

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A little more advertisement to show the rental location better. Otherwise, absolutely amazing experience!

Kimi B. on

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The gas level at pickup need to be accurate. Other than that... quick service

Taundra T. on

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I had reservation, it still took over an hour to get the UHAUL and go to my destination. it was extremely expensive this time , then ever before that i rented from UHaul. I was local, I only had a small 10ft truck, I had 9:00 reservation, i didn't leave the store until 10:00 am, we brought the truck back at 3:00pm. i paid over a 100.00 dollars for this. I am very unsatisfied with my exprience with Uhaul this time.

DON A. on

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gale B. on

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SHAI-RON E. on

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Victor R. on

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Took advantage of the $67 drop off location change to a u haul center 35 miles away from my destination. A good deal overall, however I went 16 mil s over my agreement distance and was charged $6.04. Not a bad trade but I think that should have been included or communicated in the original agreement to make alwance that I was driving further away to return. Place needed some better signage and a touch of paint but the owners were wonder LT nice and helpful people. Just a kind of rough neighborhood

William S. on

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I reserved trailer for another location for a 7 am pickup. The day before my scheduled pickup, Uhaul changed my location of pickup. This location did not open until 9 am on the day of my pickup, delaying my schedule by 2 hours.

David W. on

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ALICIA W. on

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I WAS CHARGED FOR 2 DAYS, INSTEAD OF1, BUT WHEN I GOT TO LOCATION, THE NEXT DAY, IT WAS REDIRECTED, AND THE CHARGES WAS A LITTLE MORE, THAN I WAS EXPECTED TO PAY. I PUT GAS IN THE TRUCK BEFORE I RETURNED IT, BUT WAS CHARGED AGAIN, BECAUSE THEY SAID I WAS OFF A LITTLE, AND DIDN'T UNSTAND WHAT THE WASTE CHARGE WAS FOR.

David T. on

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Customer did not leave a comment.