Customer Reviews for Dom's Gulf

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dom's Gulf

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Shailesh M.
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Customer did not leave a comment.

Carla D.
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Online process re:alt phone number to get code for key box was ridiculous as my alt phone numbers were not available.

Michael S.
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Was supposed to be contactless pickup. Had to go inside. Made me sign paperwork even though I was using the app to check in. Was not given any furniture pads until I asked.

Natasha M.
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Improve your service more and have item more expected. I did not receive Dolly or Furniture Cover which it was supposed to be there from online order.

Diane W.
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Customer did not leave a comment.

Louis G.
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Manny was excellent.....knowledgeable

SHASHI K.
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Customer did not leave a comment.

Terry P.
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Customer did not leave a comment.

Mark F.
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Side view mirror spun like a top. They only said that the guy was suppose to fix it. Very dangerous driving. WHO CHECKS YOUR TRUCJS!????????

Ken S.
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The moving truck was on empty when I received it. I only had a short trip to perform. I only put 5 miles on the truck. I was charged about $10 more than quoted. Not a big deal...

EMILYELIZABETH S.
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Customer did not leave a comment.

carol M.
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Attendant was very helpful and polite.

James D.
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Customer did not leave a comment.

Donald G.
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Customer did not leave a comment.

Steve C.
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I originally signed up at a different location, but U-Haul didn't clearly notify me that I had to come to this U-Haul location. I first went to the original location who told me to go somewhere else.

Nikolaos S.
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Customer did not leave a comment.

Kenneth E.
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The back of the truck smelled like there were wet dogs in the back and it was unbearable. The smell rubbed onto some of my furniture. The whole bottom of the truck was coated in dirt. It was disgusting. I would give it 1 star but I made it 2 because of the location.

Timothy S.
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Customer did not leave a comment.

Beth H.
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Customer did not leave a comment.

Craig W.
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Customer did not leave a comment.

Jeremy K.
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Confusing process. I signed up for mobile check in and I had to end up speaking with the rude old man that ran the shop. When I dropped it off, the kid working the counter had no idea what to do. Very unreliable on both ends. Visor on driver side was broken and kept falling down, obstructing my vision and distracting me. Overall, would not rent from them again.

Mark K.
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Customer did not leave a comment.

Matthew D.
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Make note that lack of cell phone service in the area can slow the process, otherwise the check in went smoothly.

John H.
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Offered no help , had to hook up the trailer myself and there was no plug on trailer , had to go ask for one

Nicholas B.
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Customer did not leave a comment.

John P.
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Check to make sure all the lights are operable. Get the equipment ready for the customer, as I had to move a trailer myself to access the dolly and fish around for the 4 flat pigtail. Not a big hassle for me but maybe a less experienced customer might have an issue.

BRYAN B.
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When I called to reseve

Susan P.
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The clerk did not review the rental agreement or go over additional fees nor explain there was a time had to return. Ridiculous that a $20 rental ends up being over $100 for going 16 miles. I will no longer rent from Uhaul and I will be sure to express my dissatisfaction on social media. What a rip off.

James B.
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It would have been nice if I was notified of the location change before I sat for 30 min. and had to call your 800 # The truck was fine.

Sarah S.
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Customer did not leave a comment.

Jena K.
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I reserved a pickup at a location said the equipment would be available when I got there it was not available I had to drive to a different location once I got to the other location the employee was very rude at the gulf location just completely disregarded everything I said

Gabrielle M.
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Please make sure that the owner is prompt with service and not working on something after he has taken your name and then lets you stand there to wait for him to get done doing something he just started working on. He was very crass too.

CRISATINA P.
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Great location Dom was very helpful on picking the right size truck

Efrain B.
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Lube all ratchet straps from car Dolly's, repair lights

Doug W.
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Steering wheel shook when breaking on highways Engine check light stayed on

Matthew S.
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Thought truck was going to break down..windshield wipers did not work...smelled extremely bad

Michele C.
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using my phone to find a truck and the keys was impossible. It was a horrifying experience and I will never do it again.

henry I.
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Made me felt like he is doing me a favor when I'm paying for the service.

Adeshina O.
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He wouldn't help to attach or help to remove the equipment to my truck. I have never see any good customer relationships with this location. He act very wield to customers

Damien S.
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Good spot!!!

Anthony V.
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Customer did not leave a comment.

Tom (H. Thomas) B.
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Though U-Haul pissed me off by changing the location for truck pick-up, the host (fortunately) loaded my entire reservation, including the auto hauler pick up later that day, because I wouldn't arrive at that location (Stan's Transmission) until after they closed. Having that "leg" reserved permitted me to pick up the auto hauler after hours.

DANIEL C.
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website for nighttime return doesnt seem to work All told i was happy and will rent from Doms again ,

Janelle F.
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This place is the BEST!! And am now making it my go- to auto shop for the owner's above and beyond customer service. I locked my keys in my car when we were returning one uHaul and he went out of his way to us his shop tools, in the rain, to get my door unlocked so we could go! A+++

Shawn T.
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Customer did not leave a comment.

Albert S.
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Chester P.
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Judy D.
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I learned my lesson. This was the second time I rented from a "Uhaul is a sideline for us" location. I won't make the same mistake again. The first time the truck was a real clunker and should have been retired. This time the truck was double booked. I had to argue with them in a dirty gas station to give me the truck. I finally got it after agreeing to return it hours earlier than I expected to! From now on I will only rent from a location that is totally dedicated (and staffed by courteous professionals) to Uhaul.

Steven G.
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Your self-checkin process is worthless

christopher R.
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There was dog hair in the cabin if the truck and it smelled. Extremely unsatisfactory condition

Todd V.
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Everything was great!

Giancarlo S.
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Despite repeatedly refusing any insurance coverage from uhaul, I was charged for it anyways. Felt like a scam trick.

Spencer T.
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Staff was incredible. Best experience I've had as far as customer service goes in a long time. I'd give this guy 6 stars if possible.

Dennis L.
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Great service!

Abigail S.
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Customer did not leave a comment.

Kimberly S.
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Rude. Quoted me at 75 when I left and now its 85, didn't know what they were doing when I picked up and dropped off!

PHIL S.
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Great service!

Wayne D.
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Customer did not leave a comment.

Charles C.
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Was charge for 132 miles and I went less than 20. This place is ran by crooks.

PATRICIA W.
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I was charged for fuel that I did. It use. I put fuel in the tank based on the recommendation on the agreement. When I called the location, I told them that I took a picture of the gauge when I dropped off the truck. He argued with me but then when out to check. He told me that the person who reported the fuel amount made a mistake and I had just below 7/8 of a tank (not the amount they originally claimed was in the truck). 7/8 of a tank was the amount in the truck when I picked it up. I asked him how much for “a little below”. He said he would have to calculate and adjust my charges. It has been 4 days and I still have not received a refund. Also, I am extremely uncomfortable because this guy has my address. Please correct this issue immediately.

Alekka S.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

Ramona F.
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Customer did not leave a comment.

Tessa G.
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I was taken care of right away when I arrived. The location was closed when I came to return the truck, but drop off was very easy. All in all I would say my experience wit this location was quick and satisfactory.

Tom C.
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Owner was rather unfriendly, not sure I was charged the right amount ?

Thomas C.
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I contacted u haul because i travelled about 16 miles and was charged for 64. I explained this to Michael Huff a uhaul manager and he stated he would look into and never did. I should have known not to use this location!

renee K.
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Uhaul contacted me to say that the trailer I was renting was not available at the store location verified in my on-line reservation...and they re-directed me to Don's Gulf gas/service station. The service station did not have the boxes and mattress bag that I requested in my online reservation, so we had to make 2 trips to get everything we needed. The gas/service station staff was very helpful, so the only issue was the 2 trips to get everything i needed.

Andrew K.
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Incredible customer service. Definitely use this location again.

Donald Z.
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Customer did not leave a comment.

Carissa P.
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I'm a 53-year-old woman and I had my 83-year-old stepfather with me to unload a car from the transport as well as returning the truck. It was pouring rain and the guy wouldn't let us unload the transport in his lot. He made us drive to Dollar General (screaming nastily about it because we'd be in the way of his gas pumps which was incorrect and he had no customers) to unload the car. I didn't know how to unstrap the tires, so I called Uhaul Dispatch to send a driver to help. Suddenly some guy came over and was quite decent given he worked with the nasty guy. They took over the truck from the parking lot and the nasty guy later charged me for a dolly I never got (I told the guy who assisted it was never received), charged me a cleaning fee and a fuel surcharge. I think it was like one tickmark different than how I got it. Since I self-dispatched, I have photos of how I picked it up. This place shouldn't be an approved Uhaul dealer.

Esther S.
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Customer did not leave a comment.

Leann A.
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Customer did not leave a comment.

Eddie S.
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Customer did not leave a comment.

Antoine C.
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Customer did not leave a comment.

howard B.
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Customer did not leave a comment.

David D.
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Truck was the dirtiest I've ever rented. Cup holders sticky and dirty. Cigarette butts left in the ashtray. I thought you were not allowed to smoke in a U-Haul. The back of the truck was dirty and had pieces of broken furniture in it from the last person that rented it. The staff was extremely rude and used profanity to describe everything. Will not return.

Russell L.
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Don't tell costumer to do all this transacting with a smart phone if the rental place is going to rudely snap at at you and say, "You have to come inside if we're open". I would have If i was told on my reservation confirmation. When I returned to drop off the vehicle, I had to wait, no lie, over 15 minutes just to be checked out.

Monica S.
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They were out of furniture clothes. So, they just didn't charge.

eugene B.
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Very rude and condescending at this location. If I were a U haul district manager I would consider not utilizing their services. The trailer, however was great and the move went well.

Thomas Y.
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Great and friendly service. Will rent from again

Cortney I.
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I secured my reservation online (noon-4pm rental) and was given a noon pick up time. Upon entering Dom's Gulf(12:02) the person working at the desk asked my why I was there and proceeded to tell me he was at lunch and would not be able to help me until 12:30pm. There was no sign posted on the door and no mention of this "lunch" on the website. I actually had an appointment to pick up something at 1pm and I mentioned that to him, but he continued to eat and told me he was at lunch. I sat down in front of him and waited. Unbelievable rude and disrespectful. Once I was able to get the keys to the truck, I left...only to receive a call that I needed to come back and move my personal truck. I need to point out that this was parked directly in front of the window of the desk and the person KNEW I was parked there and purposely waited for me to drive a bit(about 5 miles) before calling me back. There were no signs posted anywhere that led me to believe I could not park there. Horrible experience and I will never do business with Dom's Gulf.

Tyler H.
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Customer did not leave a comment.

Jon M.
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Rochelle G.
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Customer did not leave a comment.

Chantel L.
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When we arrived there really wasn't anywhere to park or leave your car so I pulled up next to a pump to not be in the way. A man greeted me nicely and asked me what I needed and pointed me in the direction of the office but the gentleman in the office was not so nice. He rudely told me to get my car off his lane and when I looked confused he repeated himself, again rudely, and said to get my car out of the way of the pump so someone can use it. When I asked where I could park, because there really aren't any parking spots, he said next to the dumpster. So I did just that. The actual uhaul itself worked great but then again had a problem when I returned the uhaul. When I returned the uhaul the gentleman who greeted us was nice and I showed him a picture where the fuel amount for the uhaul was when we left and and asked him how much it would be to put it back to that amount, which was a little past 5/8 (The location is also a gas station). He told me $5 would be enough so that's what I gave him and he pumped the gas and told us where we could park the uhaul to return it. The next morning I get the receipt and I was charged a fuel fee. When I called and asked the office about it the man said I needed to fill the truck back up without even checking the system. I explained to him what happened when I checked the truck in and he checked the system and said that it was left at half a tank and that the guy didn't know. I explained again that the gentleman who checked the uhaul back in at his facility knew how much I needed and told me $5 would be enough to cover it and he just kept saying you have a contract. Not happy about that at all and if one is going to run a facility with both uhaul and gas pumping services then I advise that all employees, especially if working alone at a time a uhaul is to be checked back in, understand how both uhaul and gas pumping work.

Stewart S.
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Very friendly and easy to work with. Very positive experience!

James E.
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Customer did not leave a comment.

Justin L.
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I even needed a ride to the Trolley station after my rental and and they gave me a ride.

Gerald R.
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Customer did not leave a comment.

Keith J.
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Better customer service. Also it would be nice to do the standard walk through in regards to the truck.

lesily P.
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The truck smelled really bad it was clean but it needs white down specially in the front

Thomas Y.
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Nothing, felt at home during the check in process. Thanks

Melissa L.
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Customer did not leave a comment.

Donald J.
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Customer did not leave a comment.

Rebecca H.
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I arrived to find that my reserved dolly was not there nor was there one available. I did not receive prior notification which would have allowed me to make other arrangements. I later found the mileage was inaccurate and even though I explained this I was still charged extra. This even when I reviewed the slip from a previous renter which clearly shows I could not have used that many miles. Yes they gave me another persons information

Amanda P.
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Customer did not leave a comment.

Elizabeth B.
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Customer did not leave a comment.

Jeffrey B.
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Slow, slow, slow...not an efficient operation at all. Staff was indifferent and inefficient. I would not recommend this place. Frankly if I were making decisions at UHAUL I would remove them as a UHAUL store.

Michael W.
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Got my U-Haul and everything just fine, however the location wasnt my favorite. Customer service felt a little gruff and office didnt seem well maintained.

alexander R.
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Not very nice staff. It's not worth my trouble driving out to this location. Guy doesn't even ask me if I'm willing to help lift a trailer on the hitch just tells me to help like I'm an employee of his. Not cool.

No reviews have been submitted for this location.

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