Customer Reviews for Dom's Gulf
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing. Everything and everyone was great!! Thanks!!

Rating:

2.0

Checkout took thirty minutes. The location was closed during posted hours for return. The store itself is covered in political imagery. Not up to u haul standards.

Rating:

5.0

Very Professional and Courteous Agent!

Rating:

2.0

I had to pickup a rental from this location because it was the only local spot that had the vehicle size I needed. There was a lot of questionable political signage on display, which created an awkward check in experience. The office itself is cluttered and felt dirty, even for a mechanic shop. Also, the shop’s lot is very small and oddly shaped, so the Uhauls are parked in a very cramped way which makes exiting and entering a little challenging.

Rating:

1.0

Worst costumer experience I have ever had in my entire life. When I arrived at the scheduled time to get the reservation no one was available to check me in. I was left to stand in the rain because there were three dogs in the waiting area. I had to wait 45 minutes for the staff to get a hold of someone who could help me. No one did a walk around with me to check the truck out. The truck had a broken side view mirror that did not work properly. The inside was full of dirt and gravel. Only had 1/4 of tank of gas. When I dropped off the truck I was verbally attacked by the staff member threatening to overcharge me because I parked the truck in the lot and not at the gas pump. There was no policy stating that I had to do that. When I asked if he could move the truck through his very busy and crowded lot he said for and extra charger he could do it in an aggressive voice. I had to move the truck through the crowded lot only to have to employee move it again. When I wanted to get my receipt I was ignored so I left the lot because I did not want to encounter the staff and their poor attitude any longer. Worst experience ever.

Rating:

4.0

It's alright

Rating:

3.0

Confusing setup, did not have all furniture blankets I ordered

Rating:

1.0

Very rude and disrelecting

Rating:

3.0

The place was closed but a tight squeeze to park truck.

Rating:

2.0

The location is not ideal for picking up or dropping off. Way too small, not enough parking. If you're blocking a pump then someone tells you to move which is understandable but the lot is so small there really isn't anywhere else to go.

Rating:

1.0

Moved my location pick up to a much more challenging pickup location and all I got was a auto-text that went right to spam. Very poor communication. Second location dinged us a cleaning fee which was total bs as we swept before returning the vehicle. I'll be looking for a different rental service in the future.

Rating:

1.0

Place was closed and then we were charged an extra day because we didn't know if we could leave the trailer there with no one there to help us. We parked it a little late because of trying to figure that out.

Rating:

5.0

Guys were so friendly

Rating:

4.0

Change windshield wipers

Rating:

3.0

The pick up location was good but the representative at 1-800 - was pushy and wanted me to not ask too many questions. He even said he was super busy. I make a quick decision that made me drive miles out of the way and ended up costing me more than expected. I regretted my decision.

Rating:

3.0

N/A

Rating:

1.0

Their cars are in an emergency condition, you can't drive on it. They didn't leave any additional equipment, the car is dirty inside.

Rating:

2.0

Dom’s Gulf was very helpful. The problem was the approval process which uhaul claimed I was late for. I was there early and tried to go through the steps, but kept running into issues.

Rating:

1.0

I had reserved the truck in advance. When I arrived to pick it up, I was informed that the site had not assigned a truck for me. After many attempts to contact the 24/7 line I was able to get one 15 minutes away which added 30 minutes to my travel time. Also the app is so clunky. It is slow and on two occasions it crashed when returning the truck.

Rating:

3.0

I couldn't finish everything cause the site wouldn't let me. I also don't understand why I was charged more than .99 cents a mile.

Rating:

3.0

I was called to bring back the truck when the truck was already there. Next, I got my bill and it had a charge for fuel and I filed the truck up to the half tank it was at when I got it. I was told I would get a refund for the charge and have not. Man was nice and truck and equipment were clean and worked well.

Rating:

3.0

Truck broke down. Cab was dirty and sticky with liquid spilla.

Rating:

5.0

everything was great

Rating:

5.0

Great service! I had a last minute need for a truck and Lou was on it right away.

Rating:

3.0

The location is not very convenient in terms of whipping a large truck around. There aren’t really parking spaces, it’s a gas station / auto body shop. On top of that, the venue was set up to be “hand delivery” keys, but when approaching the man inside he said to use the lock box with my code. Unfortunately, I could not get a code as the venue was set up to be hand delivery. I had to call customer service. She provided a code. Once I got the keys out, and put them in the engine, it did not start because the wrong uhaul keys were in the box. Lots of confusion

Rating:

5.0

Best location in PA!!

Rating:

3.0

The UHaul representative was not there when I arrived and I had to call the UHaul corporate number for support which took an additional 30 minutes. The truck smelled like cigarettes.

Rating:

5.0

Convenient location for me and truck ran well for my purpose. The proprietor and his helper were both friendly and hlepful.

Rating:

1.0

We moved our stuff, but the dude who helped me and my friend was so racist, he kept saying how my friend should learn better English even though he was speaking English and RAISED THE PRICE SO HIGH for us. The website said 20$ and he raised it to 130$?? We didn’t even argue but I would not recommend this place to anyone. 0/10.

Rating:

2.0

The dollys and furniture pads I ordered were not included with my rental. There is no key box on this location (and if there is it isn’t clearly marked) so the vehicle keys are simply left in the trucks. I would never rent from this location again, it was a stressful experience trying to use the app, which force closed and cellular service was poor near that location. There were lots of other vehicles parked so determining the location of my vehicle and the navigating out was more challenging than it needed to be. If and when I need to rent a vehicle again I would go to a standard U-Haul location and talk to a person instead of rumbling my way through the unintuitive app in a gas station/service station parking lot and wandering around looking for key boxes that aren’t there or aren’t clearly marked.

Rating:

5.0

Smalll place with a number of trucks convenient for me. Friendly and quick in and out. Easy.

Rating:

3.0

Picking up the truck through the application did not work. I had to call customer support for them to enable pickup. 30 minutes of calls later I was able to pick up the truck. During the delivery of the truck the same thing happened. The delivery through the application also failed, having to repeat the process and taking the photos several times.

Rating:

1.0

Geolocation wouldn't work for drop off after hours. Trying to charge me an extra days rental because they checked it in this morning. I have time and date stamped photo off dropping off.

Rating:

1.0

The company is super misleading and does not communicate well.

Rating:

2.0

Van was given to me with squeaky brakes. I was able to make it safely but the van definitely could have used some brake maintenance of sort. Also, the guy serving me added into my reservation an extra service he did not discuss nor approve with me. Poor experience on my end, I wouldn't want to go back.

Rating:

4.0

I had a hard time finding a parking spot due to lack of information. I was driving 26' feet truck and I had to turn around just to park it and there is no sign or information, whether I can park there or not. Nevertheless, the person at a place help or confirmed that where I parked was fine.

Rating:

1.0

I received an angry phone call stating I returned the truck late; 40 second call (I had a TWO DAY rental and returned the truck LESS THAN 12 HOURS LATER) When I called back after being hung up on abruptly I was put on hold for 27 MINUTES and NOBODY TOOK MY CALL! During my wait I heard the employees ask a female customer if she was on drugs, I heard the employees complaining about veterans; saying FUCK VETERANS, THEY DON’T DESERVE FREE THINGS, THEY ONLY JOINED THE SERVICE TO AVOID SCHOOL, VETERANS ARE FUCKING USELESS! I AM BEYOND APPALLED BY THE BEHAVIOR OF A BUSINESS THAT IS SUPPOSED TO REPRESENT UHAUL!

Rating:

1.0

I did not rent a u haul

Rating:

2.0

Thought the truck was going to break down and was dirty. Poor customer service

Rating:

5.0

I find it annoying that I cant rate my over all U-Haul experience with the company, not just the locations. Both locations did their jobs well and were helpful but the company is clearly dishonest about their overall prices and does not actually care about real feedback since the only options for criticism are location based and not overall company based.

Rating:

1.0

The Uhaul felt unsafe to drive. The gas gauge fluctuated by 20 miles every mile. It was given to me with less than a quarter of a tanks worth of gas in it, so that’s what I returned it with and I was charged.

Rating:

3.0

i payed bill in cash was sent a letter say it wasnt paid got email reciept

Rating:

1.0

Very difficult time getting our vehicle. We ordered online and essentially no one could figure out how to help us. They said we should have received a pin. No pin. We had to end up canceling our order and re order our van. 45 minutes later, we got our u haul. Very frustrating to begin a moving day.

Rating:

3.0

The cell signals in the location were poor. Took way too long to upload photos on the app. Have locations have a wifi

Rating:

3.0

My tank wasn’t completely full and I didn’t receive my dolly I purchased

Rating:

5.0

I had a very easy time dropping off my rental. The gentleman at this location simply took the keys and asked me if the truck was gassed and cleaned. He told me that it would be processed the next morning. The next morning, I was charged an additional $6.54 for going 6 miles over the estimated mileage. While this is not going to bankrupt me, I am a little upset that they charged me for this overage. Since I didn't deviate from my route from Charles Town, WV to Pittsburgh, PA, the only reason I can think of for this discrepancy is that I took a different route than what Uhaul based their mileage calculations. I'm assuming that they had me take the Pennsylvania Turnpike, which is one of the worst roads in the USA. I instead took Interstate 68 to Morgantown, WV, and 79 to my final destination. From there, I drove the truck directly to the dropoff point, stopping only to fill up with gas. Ironically, the dropoff point is 6 miles from my final destination. Again, this is not going to break me, but these added charges can drive me up a wall. If Uhaul had given me the directions to my final destination, then I could have disputed it before I finalized the reservation. Please note, this situation had nothing to do with the people and locations I dealt with. I had only good experiences on both ends of this transaction.

Rating:

2.0

Alot of inflammatory political decoration around the shop, the keys weren't in the drop off box, staff charged me for missing gas instead of letting me fill the tank at their attached gas station at the normal rate.

Rating:

4.0

Nothing

Rating:

1.0

Rental location was chamfed as well as dollys added that I did not choose. Was also signed up for some 24/7 pick up thing that I did not choose and had to do a "virtual" pick up. Took us 2 hours to do the online pick up. My children were left sitting on a street corner for 2 hours. Horrible horrible feature. Will Not be renting from Uhaul again. Guy at the location was great for the return. If he had not been there I'm sure the "virtual" return would have also taken hours!!!!

Rating:

2.0

I did not receive any of the equipment I ordered. I was missing all the blankets I requested, a furniture dolly, and two other dollys that I requested

Rating:

5.0

I got a call this morning asking where the truck was but I returned it last night and reported that through the website but apparently the site didn’t convey that to the owners. Scared me as I’m sure it did the owners as well. So maybe that can be streamlined so that doesn’t acure again. However the service was great. Very friendly people and clean truck.

Rating:

2.0

It took us hours to pick it up and then they didn’t even have the dolly we paid for.

Rating:

2.0

it took over 45 minutes for us to get the keys and to even be able to finish the reservation. we checked in online and never got an email with a lock box code or even a truck number. the people at the desk had no idea what happened and the “uhaul guy” wasn’t there, so they basically made us stand there for 30 minutes until they called the uhaul company. the people were nice but it would have been nicer if anyone there knew what was going on…not just one guy who happened to step out and wasn’t even there to help us.

Rating:

3.0

They not explain any of the fees . Only the 99. A mile and 19.95 a day. But nice people .

Rating:

1.0

I really really do not recommand using u haul ever again. Vecayde I was charged multiple time. First deposit, then additional charge i never used and trying to take 9000 dollar out from my bank. This company is joke? Do not care about customer. I tried to talk to customer care but she said it will take 3 days to figure it out. I only used for 4 hrs and got charged over 150 dollars and tried to take 9000 additionally. Please contact me if comonay care about customer.

Rating:

5.0

Perfect rental, no mistakes, no holdups, helped me deal with a scheduling error that happened in the U-Haul booking engine, also with no hassle. I'm grateful for that, thanks guys.

Rating:

1.0

Owner was extremely ignorant and bordered on mentally disabled. When I told him I was having trouble with the app he said “I don’t know anything about that”. My truck was supposed to have pads and dolly in it by 1100 am. I got there at noon due to traffic and nothing was ready. I entered everything in the website for supposed “convenience” of the app only to have to give this guy all my info and my drivers license and my credit card all over again anyways. So counterintuitive and idiotic it is beyond ridiculous

Rating:

5.0

cab could have been cleaner, but I was only using it for one day, so it didn’t really matter that much to me, but they were open got me in and out very friendly

Rating:

5.0

Everyone was very nice and attentive. The location has great customer service . UHaul however needs to add another grab handle on the left side of the truck .. should have 2. Tires on the truck needs replace for winter tread was low and we slid a few times and not a lot of snow just slushy. But the guys at Gulf were great!

Rating:

4.0

1. May be clean the inside of the truck near the storage space? 2. Put instructions for online customers near the lockbox.

Rating:

2.0

I didn't like the dogs jumping up on me. The staff was not very friendly. They didn't have gas at they station so I had to go to another gas station to refill the truck

Rating:

1.0

Attempted to charge me for multiple days when I rented it for 4 hours. I returned the truck on time but they were closed. A mechanic was still inside with the lights out so he could attest to me being there at 3:45pm(drove off with the truck at noon). But then I get the bill charging me $59.85 for 2 extra days claiming I returned the truck days late?? I do not trust this garbage anymore and will never go back. I will be telling my friends and neighbors not to use them as well.

Rating:

4.0

I had no problems with the random gas station that my uhaul was, they were actually Great! Wasn't too pleased with the people at The Pleasant Hills Uhaul location though. There was a mix up and someone told they couldn't help me on the phone. Plus the uhaul itself was not meant for "big and tall" people. It did get the job done but it was an uncomfortable ride.

Rating:

1.0

Maybe not say duck you to your customer. Lou was the name of the guy who ran the place and he is a lunatic.