The place was a dump hard to maneuver trash and broke down equipment everywhere like a junk yard
STEVE B
Customer Reviews for Don Cigelske Transmissions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don went above & beyond to help us with our trailer rental. He realized the wire harness on our truck did not have a fuse so the lights were not working on the trailer. He located a fuse in his shop & installed it for us. First rate service!
JOSEPH JFantastic experience. Don was great to work with, exceeded our expectations.
ROBERT JVery easy pick up / return process, very friendly rep that outlined all options for my needs. Clean, up to date equipment.
JAMES MVery helpful streamlined experience, 5-stars all around.
Casey HVery courteous and accommodating
DIANE TOn your website you are advertising the new auto hauler trailer and fortunately this old one worked for me, but I booked one that was described as a flat deck with 3 ramps with no middle gap. Also one tire was at 22psi and went almost flat as soon as I loaded the trailer. I was able to fill and tow without issue, but it appeared to have dry rot in the sidewall and likely should have been replaced.
Kevin SAwesome place for all your moving needs!
JULIE SThe app needs some tweaking. I was kicked out of it several times when setting up the rental. I was contacted by phone to verify my rental request. Which the app has me down for 3 trucks when I only needed one. I was happy that someone contacted me to get it straight.
Dana MNothing. The whole transaction was quick, simple and overall an easy experience.
DOLORES GDon is super friendly and helpful and got the trailer hooked up for me even in the freezing cold!
ERIC MExcellent experience and service! Would highly recommend this location! Personal friendly and has customer focus!
CINNAMON SThis was the worst experience EVER! First set up a reservation to pick up in watertown wi, then last minute they changed it to beaver dam wi. I get to the uhaul in beaver dam and they explain to me there is 3 different locations and I was at the wrong one. I go to the right one and he tells me my truck isn't ready and he has to go to where I just came from to pick up the truck I need, has the balls to ask if I can give him a ride but I declined. While he was off getting the truck I was supposed to have I called u haul and told them how disappointed I was with the way they handled everything, she told me they would give me an extra day and a few extra miles. I then asked if I could get this in writing and have it emailed and she told me not to worry and that it would be good. Now I see an extra 78$ charge for me apparently going over miles and I was told that I should have dropped it off in Westfield wi and not mauston wi when the contract clearly stated mauston in highlighter as well. Worst experience ever!!
GALE USeamless pickup and drop off. Owner of business himself handled both. Very personable. Have rented from him before and had same experience. Uhaul site gave me issues. Tried to ‘check in’ before going to pick up and it kept kicking me out of system.
DENNIS WDon the owner of facility is a fantastic person. I would totally recommend this place off U-Haul rentals. Don’s the best
RENEE JEverything went smoothly
TIMOTHY PDon is a super nice guy who was very helpful upon arrival!
Jordan BThe business is dirty and lot is crowded.
LAURA GDon was very knowledgeable and has excellent customer service
Christina TDon did a great job putting my car on the auto transport. A previous location scraped the bottom of my car.
Sean MProfessional organization, very easy to work with, has common sense and treats you like you are his only customer. Will go back to this location and highly recommend Don Cigelske Transmissions.
MARTIN BIt’s not really about the dealer, it’s about the u-haul rental process. Very complicated and slow for the dealers to fill out. Instead of maybe spending fifteen minutes, spend over 30 minutes to get everything done. Corporate u-haul needs to do a better job on their software.
RONALD K1st time renting, I think everything went quite well.
Carol ZVery accommodating went above and beyond
Dale RWas late returning and was threatened by this location on reporting it stolen and calling the cops. Even after communicating with them I was going to be late. Poor customer service and understanding.
Kia CLocation closed when we dropped off, the Uhaul Ap would not work when I got there, got error.
steven cGreat service!
Dawn SDon went out of his way - in strong partnership with Terry at The Engine Shop, in Waterloo - to be sure I had a truck when I needed it. Another customer had failed to return the expected equipment on time. Don’t be that customer!
Conor SIf you rented to someone in my name they are a Fraud please call the police as I am not the one who did this! Thank you!!
Dominique mIt was a very nice experience to work with Don.
Joe WDon was an outstanding packer of the truck! Even though he did so well, I still needed a 10 ft. trailer, but thats ok! The team as a whole did awesome!
Lisa SThe lady that I worked with was really nice and helpful! She made the experience 100% easier!
Jennifer PMake the drop off after hours a little easier and more user friendly and intuitive
Geoffrey ODon goes out of his WAY TO HELP OUT !!
Timothy GOwner was very pleasant to work with. It was very cold out and he had the engine running and cleared snow and ice. No issues to report.
John LDon was very professional and a great help throughout pickup and drop off!
Shane ZOur chosen pickup location (which was a more professional moving location) didn't have a one way rental so we had to go to a different location. There the office was in a dingy automotive transmission repair building where Uhaul was a sideline business at best. Only 1 trailer was available. The inside was ok but outside was covered with black soot and looked like it hadn't been washed in months. The tires were cupped and I worried the entire trip if the would make the 1300 miles.
Robert NDon was very helpful and a pleasure to deal with.
John WWorst drop off ever. No where to park , no instructions on where to park the large trucks either. Looks more like a junk yard and very uninviting. Very unhappy with the cost of the uhaul.
Sarah SThe vehicle was not full of gas, and I ended up putting more gas in it than it had when I started, which is not fair to me, I told your representative and he did absolutely nothing
Jeff RDon was very friendly and knowledgeable He made the process extremely easy.
Shaun LPick up location was not where i was to drop it off. I was charged for dropping it off in same place. Charged to REKEY for dropping key at that location! I put gas in it and cleaned it and was charged for both. Would never go back and never recommend!
Sarah MNothing I can think of
DENNIS NJust a unattended lot with no internet service. I had difficulty figuring out where to park the truck and could not complete the self check in. They did call me when they arrived and verified the check in.
Keith JDon made it an amazing experience. Friendly and very professional. I will use Din in the future for all my U Haul needs!
Douglas M"GREAT" customer service..
Andrew CWe liked the location very much. Separately, I was frustrated that when we reserved the truck online at a different location you website indicated we'd be able to get the truck at the location close to our home but the website was wrong. It would be really helpful if your website had better track of your inventory availability.
Lauren WTruck was ready when we got there. Customer Service was top notch! Everything was explained thoroughly. Would rent from here again in a heartbeat!
Tina SThey need new trucks I got an old one an I also have random charges on my card not impressed
Derek G