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Lois N
Customer Reviews for Dons Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Service was great.
Sea VEverything was nice. No issues.
Todd RNo idea where to park the truck because the place had a ton of golf carts outside for sale. No personnel on site Saturday afternoon so couldn’t ask for assistance. Key drop box was not easily visible without hunting around.
Jeffrey FGreat owner. Let me borrow a hitch. Took care of hooking the trailer up
eddie hRepresentative had great customer service skills. Great follow up and responsiveness.
Edwin MThe fact that I had to drive 5 miles out of my way to pick up the U-Haul opposed to my original pick up that was right down the street was a little annoying since they start charging by the mile from the pick up location. The fact that I thought I was paying $20 for the rental for six hours and only $1.43 a mile (appx 30 miles start finish) My total charge in the end was $87 with all the hidden fees. I was upgraded from a 10 foot truck to a 15 foot truck at no charge which that was nice.
Jean KShow the real price instead of hiding it behind miles , the price I was given for 4 hours is $15.99 When in fact it was $ 78 .
JASON GHow did $24 in tolls turn into $70.85?
Bill KMake it clear that, for self check-in : 1. Check in process should be done BEFORE you arrive for self check in. 2. You NEED the app for self check-in. It took me an hour to figure out how to get checked in and get the keys.
sara mOversll a good experience renting the trailer … process was quick and easy with no hassles. thank you
Lisa GN/A
Lisa Gyou don't have to improve anything everything was in excellent condition and we had a good time using the uhaul
donna znothing can be improved, it was perfect.
Merrill FGreat experience.
william mI think you could bring down the price /miles down . We pay for gas which is up. But all in all it's a good service
Ruth JThank God Don’s was open and the guy working was willing to help us! He was awesome (didn’t catch his name), got us a smaller truck which is what we needed. The app is a little confusing / don’t see where the code is and this location had spotty Internet for me so loading the pictures took a while when we returned it. But overall good experience and Don’s is the best!
Brian SVery professional
David LEverything was perfect at time of check in! I highly recommend Dons Auto for any Uhaul needs! Easy to work with and excellent service & pricing! I use Dons for all my moving needs! 5 stars!
Louise ZAwesome guy great customer service and I'm super thankful for all of his kindness. THANK YOU BE WELL!!
Ashley SFast & Easy check in. Customer service was excellent. Truck was cleared off from snow, warmed up & ready to go when we arrived. We were happy the truck was nice and warm because it was 15° this morning! Very easy & pleasant process! 5 stars! Highly recommend!
Louise ZVery friendly and helpful
JAMES WThe location nothing. The stupid process of the reservation with the references with if one of the references has a balance with uhaul should not affect and not allow me to rent when they have nothing to do with the rental, for what if I didn't have anyone to list then I would of never been able rent the truck to move and would of been stuck.
Robert RDons golf club repair, wow!!!!!!! The best golf club repair in Pennsylvania. I brought towed ( by the way they rent haul equipment) my golf cart from my home not far away and as I pulled into the lot a service manager climbed on the trailer identified the problem as to why it wouldn’t start and repaired it in the spot. Honesty and integrity from Don’s what out of this world. I highly recommend this shop for awesome customer service and great staff. Renting or repairs you can never find a place as fantastic as Dons. More than very satisfying 👍👍👍👍👍👍👍👍👍👍
Anthony TPlace is old, crowded outside and was closed when I dropped off truck. Only convenience was that it was closest drop off location.
corey oStaff was very welcoming and helpful. I would definitely recommend.
Steven JCool dude working there…
Kakhaber KIt would have been much easier to be able to load all of our information ahead of time instead of sitting in a parking lot for an hour fighting with signal. At the very least a customer wifi connection would be appropriate.
sonya b??????
Michael CMy only issue was is that i got charged the extra miles i had to travel to get the u-haul, i was credited $50 but still got charged an extra 27 for miles i had to travel to return. Poor experience and will search else where next time.
Tylor ROriginal location for pickup didn't set up my vehicle for after hour pickup - no drop box key was setup. Drove almost 200 miles to get this vehicle and almost had to return home, but U-Haul representative on the phone was able to locate me a vehicle 45min away in Lehighton. Not knowing additional information was needed to pick up the rental was a pain in the ass, had to contact multiple people to see if they could vouch for me. Passport? Who the heck walks around with their passport? Receipt for original rental? Well 2 issues with that, 1) it was digital and no way to take a phone of it, 2) it was for my original rental agreement at the other location.
Eric Z