Did a self drop off and it was very convenient and easy
MARGOT R
Customer Reviews for Donskys Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have requested refund 3 times. Was not able to get into truck due to lock box for keys not opening. Other location down the road said it was a known issue at this specific location. Nobody working on a Saturday to assist. Location has LIED to U-haul about me driving truck 10 miles. Impossible considering I could not get keys for vehicle. Should be self explanatory considering keys were still in lockbox and not returned in the drop box if I were able to get them. WOULD NOT RECOMMEND THIS LOCATION. Save yourself and go down the street to the Mini storage rental location
Timothy SDelivered the truck on Sunday when they were closed so I had no contact with anybody
DAVID JThis was not the location I reserved. Had to drive 30 minutes from locations to get there. U-Haul should have told me they changed by location.
Thomas DClosed on Friday when I returned trailer. No person on duty.
DONALD CIt was a Saturday. They are apparently closed on weekends. So I simply left it. Calling a main number to announce
PHILLIP DThis location processed my rental return a week later than actual and also somehow had moving blankets on there as well. My card was charged $297 for what should have been a $38 rental. Now I have to spend my time working with this place to correct and refund.
James EAmazing customer service and very easy with a remote transaction. It was the smoothest rental pick up that we've experienced. Thanks, Donskys!
Corey HMs Alexis Bates ensured all my concerns were answered and promptly discerning solutions to my claim.
ORLANDO L