Great service, responds fast and efficient. Will use again ThanksRONALD O.
Downeast Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let the customer aware of the cost before charging your credit card.Joan O.
Customer did not leave a comment.Daniel D.
excellent customer service. Thank you! Was definitely use again!John D.
Customer did not leave a comment.Ashley S.
Excellent customer service I will highly recommend to all friends, family and colleagues!Luke P.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.LeRoy S.
Perfect transaction, repeat customer. This uhaul location is always a fast ,friendly drop or pickup .Eric H.
Customer did not leave a comment.Gary C.
Truck tidy and very well maintained. Worked as it should and user friendly.Kerry P.
Excellent service, renting a truck was easy!Forrest S.
Nothing. You both were very accommodating and very helpful. I appreciated doing business with you. Thank you MaryMary S.
John is great. Have used his location before. Very accomidating..Thomas H.
Our only complaint was the truck we needed was not available.....we have rented the se truck for several weeks to move a ceramic shop......it was very disappointing not to have a heavy duty truck available.....it was taken by the company not a client.....Belinda S.
Doing business over an app is so unipersonal, why would you ask about "customer service"? Just ask 'how did the app work".KEITH H.
Customer did not leave a comment.Michaelle S.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.Josh G.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Elery B.
Customer did not leave a comment.Morgan T.
Customer did not leave a comment.ALVERY L.
Excellent service and very helpfulAndrew M.
The owner and his son were extremely helpful and went above and beyond. They hooked up the trailer after hours. Extremely friendly staff and very knowledgeable. I would highly recommend this business.Stephen H.
Nothing needs. Changing.....very polite.... Very friendly.....and very knowledgeable.....Belinda S.
You can't ask for nicer people to work with!! Very helpful and kind!!Matthew A.
Customer did not leave a comment.ROBERT P.
One of the nicest uhaul locations I've seen. Especially for a remote areaREID K.
Customer did not leave a comment.jeff S.
Customer did not leave a comment.Bryan A.
John & Mike Owens Are both very professional, friendly, accommodating and make you feel very comfortable during the entire rental process.Sandy S.
Customer did not leave a comment.Roxanne R.
Dealing with internet return of the truck was a pain in the neck--I have used internet return a couple of times and the process doesn't seem to have gotten any easier or quicker--this part of a truck rental needs significant improvement!!Dale B.
went well. Truck was clean and ran good.Norm R.
Customer did not leave a comment.GREGORY P.
Need less hassle with online returnTERRY L.
Customer did not leave a comment.VINCENT O.
I would improve the inside of the trailer so that there are more areas to hook straps and tie downs. I used a different trailer in the past and it had wooden boards on the sides of the trailer with lots of space to tie items down. The trailer that I had did not even have enough space to hook a ratchet strap. I would not recommend using this trailer to anyone.Susan B.
Customer did not leave a comment.Markie F.
Keep up the good workKathryn M.
The guy was friendly enough. Simple, to the point.John W.
Customer did not leave a comment.ALDEN M.
Customer did not leave a comment.Hank B.
Customer did not leave a comment.Jerry J.
Customer did not leave a comment.Gabriela E.
Customer did not leave a comment.David S.
I want to especially thank Mike for all the extra work he put into getting the truck and making all the necessary arrangements. Thank you so much, Mike! Sincerely, Heidi ParsloeHeidi P.
Excellent ??Alfred P.
The whole experience was absolutely wonderful. The owners made it so easy for me and went out of their way to be accommodating. I don't see how they could possibly improve. Wonderful and caring owners who made a potentially trying move into a pleasant one. Thank you!!Patricia M.
With an extreme equipment shortage in the region, they were still able to help me out. Top notch service. Highly recommend Downeast Self Storage for all your moving needs.BENJAMIN J.
John is an asset to U-Haul.CRAIG W.
Customer did not leave a comment.Mary B.
VERY FRIENDLY!! A PLEASURE!Joseph L.
I had to help recuse the person on duty who put the trailer too far back in the lot and was rolling out into the street.Michael P.
Customer did not leave a comment.Daniel D.
Rediculous wait time to do paperworkGregg H.
Customer did not leave a comment.Richard G.
Great service!!!Jill M.
The best thing about this place is the people who work there. They are accommodating, kind, and funny. They prompt clients to be sure we have thought it all through and have what they will need. They are the reason to rent at their site and the reason we would recommend them. Their answering message gives their cells and home phone numbers so they are easy to contact. They know their stock well, so even though it may be early and they are not yet at the shop, they know if they have what you want for a truck/trailer. The shop is small and crowded but maybe there are not usually more than one customer at a time.Suasn N.
Customer did not leave a comment.jane L.
Customer did not leave a comment.tom M.
Nothing to improve. Service was exceptional.Scott H.
The folks who ran the place were very polite . BUT, they were unfamiliar with the computer system and nearly charged me twice and cost me about 2 hours of my work time finding the issue and doing it on paper, when it should have been a quick pick up since all was "prearranged" and paid the day before. John is a good man but it was a less than pleasant experience. He explained that u-haul updates and changes tech. platforms frequently. The dolly lost a fender driving down route 1 which was recovered and he explained a gentleman from u-haul was there a week before to "fix" the bolts holding the fender. i resolved the problem myself but he is now aware there is a problem and it is unsafe. I've used u-haul many times in many applications but this was a real bummer and i'm not sure how to handle it from here. Ross LawrenceRoss L.
Nothing,Mr.Owen is great. He made me feel welcome.Clayton E.
Some sticky surfaces in cabKennneth M.
Customer did not leave a comment.Daniel D.
Make rentals cheaper. Don't use Ford vehicles that have horrible hauling capabilities as well as terrible gas mileage. Have each location fill up the vehicle before releasing it to a customer. Make sure each vehicle goes through rigorous maintenance procedures after long distance moves.Jonathan M.
Thanks for your help. Service was great and very easy to use. Really convenient and pleasant service.Christopher T.
Customer did not leave a comment.charles S.
Our experience with u-haul was and is and absolute nightmare! We rented a 15 foot truck and auto transport. The truck blew a right front wheel bearing completely which in turn blew the right front tire. We were fully loaded with a 3300 lb. car in tow. it took an hour and a half for roadside asst. to answer the phone. They in turn gave the roadside tech. the wrong location where we broke down, never mind almost killing ourselves on a major highway. Luckly I had two hands on the steering wheel an was able to keep the truck and trailer straight and got to the breakdown lane in tact. A tech. finally got there after calling us directly to find out where we were located. He changed the tire and quickly found that the right front wheel bearing blew out and caused the tire to blow out and told us the truck could not be driven. So on the phone again to roadside asst. and i never got though, my wife got on our laptop (lucky to have a signal from a hotspot modem) and was able to reach online. All in all we were on the side on the highway for six hours when a tow truck the size of a rotator truck on ice road truckers shows up. U-haul gave them misinformation of the size truck we rented. So they had to leave and get a one ton small boom tow truck so they could tow us to our place approx another hour and a half. So after seven and a half hours we got our place with a disabled truck. Ever try unloading a truck with all your belongings in it but can't move it to where you need it. That beautiful ramp the truck has is no good to use because the truck isn't where you need it, never mind 100 degree heat in Florida. Well it took my wife and I all day to empty the truck because of this. Then the straw that broke the camels back happened. U-haul calls for a different tow company to tow the truck out of our property. They show up with another huge tow truck that is going to be really tough to maneuver on our property. I told him immediately to get a smaller tow truck and he explained there wasn't one and if i needed the truck out of my way he would tow it out. Oh yes he towed it out, took two hours and rutted my driveway many times back and forth approx 100 feet long a foot deep because his tow truck was to heavy for off pavement. It took me a day to fix it with a shovel and rake in 100 degree heat so that my wife and I could get out of our property to get necessities. I contacted u-haul of all this and was told a representative would be in contact with me. Well they did yesterday after a week and a half and instructed me that u-haul has absolutely no responsibility and would not be able to do anything for my wife and I, you know things happen, I should have done this and that, the tow company is at fault, u-haul has done nothing wrong (it's all everyone else's fault) Well, U-HAUL thank you for doing nothing. Yes breakdowns happen, but then it's what you do when things of this sort happen.I Do Not Think I Have Done Anything Wrong except to reNorm R.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.don K.
Customer did not leave a comment.Bogden K.
Customer did not leave a comment.Kate R.
Customer did not leave a comment.Marjorie H.
Very professionalTed W.
Customer did not leave a comment.Leslie K.
Customer did not leave a comment.JOSE J A.
Customer did not leave a comment.Raymond B.
This uhaul store was wonderful and helped me with everything I needed. Great people and service.Judith P.
no one was there. I question the price. I wanted to drop off at eastport and the web site gave me a discount if I took it to Calais as well as more miles.david H.
Every thing went very smooth and pleasentThomas O.
Customer did not leave a comment.Charlie D.
I had a great experince with john and mike at Uhaul in Calais. There quick friendly and helpful. From getting me the right truck to finding me a spur of the moment storage unit!! There great! I'm going back and i recommend you do too!!Britteny R.
No problems. No staff on duty but left a phone number to call. We were able to leave the 4x8 foot U haul in the place he requested..david C.
wipers poorSTEVEN C.
Customer did not leave a comment.Caryn V.
Customer did not leave a comment.Roderick B.
Work hours are a bit of a joke, only open from 10 - 2? pretty ludicrous. Also the employee isn't very knowledgeable on simple instalation, had trouble figuring out a ratchet strap. But super friendly and professional.Oscar R.
The rear pull down door needs lube.Michael R.
Very courteous and kind staff. Truck was clean and in very good shape.Mary B.
John was very helpful and accommodating. Very kind and efficient. Truck was very clean when I picked it up and he took the time to explain all technical things about the truck. Excellent customer service!Sharon K.
Mr. Owen did an excellent job. I would highly recommend this company to anyone.Michelle S.
The turn-in process after hours was simple and pain free. Owner was helpful and a pleasure to deal with.James S.
I was very well taken care at both ends of my travel. The Gentleman at the Calais location was exceptionally helpful and friendly. I appreciate the effort that was put into finding me an appropriate truck for my move when it seemed like there were none to be found. Thank you very much Michael.Jeff C.