Customer Reviews for Downtown Lounge Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Downtown Lounge Inc

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Shawn R. on

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Michelle B. on

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Decorah, Iowa was my destination. Although there is a UHaul location in Decorah, I was required to drive the truck and trailer to Fayette, Iowa for drop off, 38 miles away. It took me one hour to get there and I had to pay someone $50.00 to bring me back to Decorah. Not a good experience!

Gary S. on

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Better details that the actual paperwork is in the pub/bar down the street

Peter D. on

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kristie e. on

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The first thing you can send 666th

Sharon K. on

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Tom L. on

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patrick s. on

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Raymond B. on

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STEVE R. on

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had to drive 30 miles to get it and 30 miles back to get it loaded.

Robin S. on

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sharon k. on

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Scott T. on

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jeff s. on

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Outstanding customer service.

matt c. on

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James T. on

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Katrina H. on

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The drive is terrible! The gravel drive needs attention. It needs to be bladed. Also went to the Downtown lounge to let them know I dropped the trailer, when waking in, the owner Tim and a gentleman also bar tending, just looked at us standing at the end of the bar. Until I asked if they worked here, neither came over to help. Ridiculous! Terrible customer service!!!!!!!!!

Cody K. on

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Uhaul location I reserved month ago, did not have truck on my pick up day had to go 50 miles to get truck from another location. Disappointed in that part

Tim P. on

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Shon G. on

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Nobody available during listed hours. Had to call two numbers to get ahold of anyone. They said just leave the trailer and they would get it checked in later. They did not. I received a call and email stating that I had not returned the trailer, when in fact it was returned early. By far the worst customer service of any location I have dealt with.

Heather F. on

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The young man who helped us went above and beyond for us. Uhaul moved our reservation 40 mins from our original choice and did not notify us. This man called us and even rented to us 2 hours prior to opening.

Taylor W. on

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JERALD S. on

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peter t. on

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steve r. on

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John N. on

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janice b. on

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DON M. on

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kara k. on

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