Customer Reviews for Downtown Lounge Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Downtown Lounge Inc

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Cile C.
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They need to be more organized and actually listen to the customer. I wanted to drop the truck off at a different location and had to tell him 3 times. He finally said he had it changed but when I went to return the truck to the new location it turned out he never changed it at all. So I had to drive the truck back an additional 50 miles because he lied to me which means an extra $50 out of my pocket because he didn't want to listen. Once I showed up to drop the truck off during business hours he proceeded to tell me he was to busy to look at the truck or meet with me. The worst experience I've ever had with U-haul!

Ricky B.
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There is nothing that needs to be done. I was very happy dealing with Uhaul to get a trailer to rent. Was easy and my experience was good.

John C.
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Customer did not leave a comment.

stefan B.
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The “gentleman” who runs this location is exceptionally rude. First of all, we had to wait nearly 20 minutes for him to even show up. When he did, he refused to answer any questions we might have. He treated us like we were idiots because we didn't have some code for a lock box. Shouldn't he know the code? I think he should. This was after I drove almost an hour because uhaul couldn't guarantee me a truck at my local rental place. Was very disappointed with the lack of professionalism, and empathy.

Randall R.
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Jerry D.
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Marjory W.
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MAX E.
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Give a discount on customers who rent out things a couple times a month. Or a coupons on things would be nice may get more customers. Just a thought. Everything went well on my rental. Thankyou very much.

JOHN H.
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Michelle Z.
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Dennis O.
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Ismael B.
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Ricky B.
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Great place to do business getting a U-Haul trailer or a truck. Nice and friendly atmosphere.

Chris G.
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Ricky B.
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Everything was great

Shawn R.
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Michelle B.
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Decorah, Iowa was my destination. Although there is a UHaul location in Decorah, I was required to drive the truck and trailer to Fayette, Iowa for drop off, 38 miles away. It took me one hour to get there and I had to pay someone $50.00 to bring me back to Decorah. Not a good experience!

Gary S.
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Better details that the actual paperwork is in the pub/bar down the street

Peter D.
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Customer did not leave a comment.

kristie E.
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The first thing you can send 666th

Sharon K.
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Tom L.
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patrick S.
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Raymond B.
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STEVE R.
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had to drive 30 miles to get it and 30 miles back to get it loaded.

Robin S.
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sharon K.
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Scott T.
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jeff S.
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Outstanding customer service.

matt C.
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James T.
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Katrina H.
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The drive is terrible! The gravel drive needs attention. It needs to be bladed. Also went to the Downtown lounge to let them know I dropped the trailer, when waking in, the owner Tim and a gentleman also bar tending, just looked at us standing at the end of the bar. Until I asked if they worked here, neither came over to help. Ridiculous! Terrible customer service!!!!!!!!!

Cody K.
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Uhaul location I reserved month ago, did not have truck on my pick up day had to go 50 miles to get truck from another location. Disappointed in that part

Tim P.
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Customer did not leave a comment.

Shon G.
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Nobody available during listed hours. Had to call two numbers to get ahold of anyone. They said just leave the trailer and they would get it checked in later. They did not. I received a call and email stating that I had not returned the trailer, when in fact it was returned early. By far the worst customer service of any location I have dealt with.

Heather F.
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The young man who helped us went above and beyond for us. Uhaul moved our reservation 40 mins from our original choice and did not notify us. This man called us and even rented to us 2 hours prior to opening.

Taylor W.
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Customer did not leave a comment.

JERALD S.
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peter T.
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steve R.
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John N.
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janice B.
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DON M.
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kara K.
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Amy S.
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The exterior of the trailer was very dirty. The inside seemed ok but it did mark up some of my furniture.

John N.
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If U would rate on scale 1-5...2

ellen S.
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Considering I couldnt use the app to check in the truck, and it wad Sunday morning so no one around, it was all good. I was confused when I put the keys in the Dropbox and there was a slit for "contract ". I left, made a copy of my paperwork, returned and pur that in the slot.

rikki I.
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Called ahead said open til 7. I admit was 7:02 when we pulled in couldn't find the office of the place only found where the equipment was parked on Main Street. There were personnel in the grocery store right beside the equipment but the door was locked and when I knocked she couldn't hear me! When I tried to check in online I couldn't with a trailer! So I figured we park the trailer next to the other trailer document it with photos Including landmarks in the back with time stamps and hope it's still there Monday morning. As this location is closed sundays. I'm assumming it was no one called! Other than that good equipment easy to find online support was good quick answers from the phone call of where to check in. Etc. the Fayette location was easy to spot on main and easy to access.

ARDITH H.
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Customer did not leave a comment.

Anthony M.
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Great experience great staff that are helpful and friendly. They made my trip way less stressful.

Leslie N.
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STEVEN L.
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Perry W.
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mike F.
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The whole process was very easy.

Rhonda G.
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David S.
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JEFF S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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