Customer Reviews for Downtown Transportation Group LLC
(U-Haul Neighborhood Dealer)

113 reviews

1618 SE Decker St   Lees Summit, MO 64081

(816) 524-0997

Office Hours

  • Monday - Wednesday:
    9 am - 2 pm / 3 pm - 5 pm
  • Thursday:
    9 am - 2 pm / 3 pm - 2 pm
  • Friday:
    11 am - 2 pm / 3 pm - 5 pm
  • Saturday:
    9 am - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(816) 524-0997

1618 SE Decker St
Lees Summit, MO 64081

Services at this Location:

Office Hours

  • Monday - Wednesday:
    9 am - 2 pm / 3 pm - 5 pm
  • Thursday:
    9 am - 2 pm / 3 pm - 2 pm
  • Friday:
    11 am - 2 pm / 3 pm - 5 pm
  • Saturday:
    9 am - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentlemen that checked in my truck and car dolly was super friendly and very efficient during the check in process. I definitely recommend this location.

Matthew M 
Rating:
2.0

I was moving expensive and delicate furniture and depending on pads, and none available!!! The pads were essential to have, and no pads were on hand at all, unacceptable! This forced my expense to purchase pads,, increasing my cost. The location was difficult to find unmarked, and

Gerardo M 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
3.0

Wash windshield and mirrors and tighten up side view mirrors so they don’t move while traveling. The inside was not as clean as expected ….a few leaves and loose dirt.

MARK S 
Rating:
5.0

Customer did not leave a comment.

DANIEL H 
Rating:
5.0

The gentleman who helped was very nice and professional.

DARRELL D 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Nothing everything was great truck was really clean sales person was very polite and helpful

Ragina B 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

All well done

Harlan H 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Great service, truck fit my needs perfectly. Would definitely use again.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

JULIA B 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Truck needed some small maintenance (actuators on the air conditioning to switch from defrost to vents and the sun visor were broken) but was overall great for what we needed. Staff were kind and accommodating. Would absolutely recommend again.

Chance C 
Rating:
5.0

Customer did not leave a comment.

JOE H 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
4.0

Customer did not leave a comment.

DENNIS F 
Rating:
5.0

Customer did not leave a comment.

CARSON Z 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
3.0

The location on the information sheet took us to the back of the building, not the front which was a bit weird for us- very industrial area- weird spot to pick up a U-Haul! The man/ person in charge was Amazing! He was very thorough and very nice! Super easy to work with. Super helpful. I would rate this store as Excellent-100% for the employee- not the actual location

KYLE M 
Rating:
5.0

Excellent interaction with Nader and the equipment was perfect.

Brian S 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

Gina W 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

STEVEN T 
Rating:
5.0

I refilled truck to the line at which I received it … still charged $14 ? (Note it was driven from the refill location! Original scheduled help neither showed nor made contact in any way (phone call revealed they were in California! And Truck steering is dangerously loose making this truck unsafe to drive (notice is hereby given);

NORMAN M 
Rating:
5.0

all went great!!

Lisa L 
Rating:
5.0

Customer did not leave a comment.

jaclynn p 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Super convenient location! Great customer service! Pickup/Dropoff was extremely smooth and quick!

MAHOGANY L 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Friendly, informative service.

Matthew A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

My my sales rep was very professional and did a quick service for me to where I was able to get in and out. I would use this. Highly appreciated

DAVID W 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Outstanding customer service at this location!

John B 
Rating:
4.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Super friendly, knowledgeable and helpful! Made the move much easier than I expected!

Olivia P 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
3.0

Rate was higher than what my confirmation indicated by over 80.00

PAUL C 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Friendly and helpful service.

Jaime F 
Rating:
5.0

Awesome Convient

JAMES A 
Rating:
5.0

Customer did not leave a comment.

NADER A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Kept us informed

Todd S 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
3.0

Make the trailers more affordable. Almost a 1/4 of my bill was insurance that’s ridiculous

Robert O 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
1.0

Paid double, trailer was dirty when I picked it up.

Jadon S 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Seth R 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Cameron R 
Rating:
5.0

Guy did a tremendous job all the way around! Definitely will be my go to spot from here on out

Alfred B 
Rating:
5.0

Customer did not leave a comment.

Nader A 
Rating:
5.0

Customer did not leave a comment.

Nader A 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top