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luis d
Customer Reviews for Drakes Auto Electric Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tom was very nice and very helpful. It made the experience much less stressful.
Ellen FNOTHING! Mr. Drake was fantastic! He took the time to answer all my questions and he made sure I was comfortable before I left his facility.
LEO LA wonderful move quick and easy to get keys for pickup and drop off vehicle when returning. Seamless.
STEPHEN MI would have given a better rating but they bill d me for a full day which was fine because I was late . The fact that two weeks passed and they sent me a notice about me owing them 60plus dollars more which should have been taken when they debited my card for the extra day. Not so good business practice. Otherwise they are a good company and I like dealing with the small business owners in my area. Easy to get to and the availability of them is well worth the going to I them. Four stars ⭐⭐⭐⭐
jeanette lExcellent professionalism
jeffrey tWent there at 10:00 A.M. when the place was to be opened at 8:00 A.M. and no one was there. Had a very hard time getting my car off tow dolly ( my hands don't work very well.) If the owner is the only one working, there then U-Haul in opinion should stop working with him. If owner can't be there then there should be someone else there to help YOUR customers because that reflects on the U-Haul Comp. If I need U-Haul again I WILL NEVER GO TO THAT PLACE for service.
james cI was charged for two days of service when I only had the truck 24 hours. I was then charged $20 for a cleaning fee! The truck was spotless and we filled the gas tank over what was owed. I’m very disappointed on these extra add on charges and feel they are inaccurate. Thanks Melissa Nikoden
melisa nthe processing takes a while before you even get the truck but overall good but beware they charge alot for per mile cheaper to rent during the week
Joseph DMy reservation had been corrupted through call center contacts. Drake's was unsble to resolve these issues, but facilitated the rental transaction satisfactorily.
Preston GYour computer system made picking up the truck a very long process. We were at the pickup location for 45 minutes. That is a complete waste of time
Patti KDon’t use as a Sunday pick up because the business is closed if the customers prefer talking to people.
Paul NThe inside of the trailer was dirty and the WiFi was not working to get the proper paperwork. Thank God for email's. But other than that uhaul employee was professional explaining all the details. Thank you U-Haul for allowing me to rent your trucks in past and trailer in the present. Always my uhaul.
Daisy RRentor was spectacular. Truck was a worn out with high miles only part that wasn’t damaged was the box itself. Transmission was slipping. Rentor was wonderful and was very helpful but since it was the only 26’ in whole area I took it only drove 15 miles total. So it worked out just fine.
David PGoogle has the wrong address. It took me 16 miles away from the correct address. It was very upsetting because it added mileage and money owed to the rental. Please work with Google to straighten this out!!
Gloria ZVery helpful all around.
ed mOver pricing
Cheyenne PThe guy was very nice and helpful... Thank you....
William PGreat service
ronald bOwner did an excellent job of orientation to vehicle. Very customer focused.
John CNOT the agreed upon drop off location; agreed-upon was closed. Very frustrating when YOU change the terms of your contract and make me drive farther.
Paul BWonderful customer service
christine oDEFINITELY!! Tom was very helpful and knowledgeable, he made sure the trailer was hooked up safely. He and supervisor/manager(I don't remember his name) they explained everything to me. Between both of these guys with knowledge and experience I knew I was in GOOD hands!
Eddy PMr drake was a great advocate for U-Haul. Equipment was clean and the overall experience was excellent
Tracy FNex time you promise a truck will be at a location, please keep it, i had no choice but to get truck, just had a knee replacement and had help to move that day. Very very very unsatisfied.been using uhaul for over 25 years to. Caroline bieble was the name we always used.
Thomas KGreat experience, very friendly service, the owner is a great guy to have a nice conversation with !! It's nice to deal with a small business and it's owner rather than the big box store and franchises.
Tracy SVery pleasant helpful staff. Reviewed truck operation and adjusted mirrors
Joe NEverything was great. The guy was impressionable and very nice.
danielle hI was quoted a price when Trailer was reserved online. When I picked up trailer it was 20% more than quoted.
GREG PTom Drake did an excellent job, and he was a very engaging, interesting, and gregarious guy.
JAMES BTOM IS A GREAT GUY TO DEAL WITH, CALLED LOOKING FOR A TRAILER SECURED IT IN A GOOD TIME FRAME, READY TO PICK UP WHEN CALLED. THANKS
BOB ATry doing what you say you'll do, where you say you'll do it, and when. That's how contracts work. And try to do it with less fraud and scamming.
ALAN Wgreat friendly service. i will recommend to my friends.
SUSAN CThey Took time to explain and show me everything about the rental, very helpful, knowledgeable, wouldn't change a thing. A+++
Angela MAfter picking up the u-haul in Sugar Notch and driving it to Forty Fort, the truck was loaded and packed to go. We drove to turkey hill to put gas in the tank because it was given on almost E. The fuel sprayed everywhere and we noticed that the line was completely severed. We sat at Turkey Hill for 2 hours before help came and the truck had to be towed to my home I was moving to. We unpacked it and it was towed away an hour later. I feel it was poor service for my credit cars to be charged after such a fiasco for mileage. I would like to speak with a representative and I will be fighting the bill. Never using u-haul again.
BRITNEY WThe only issue was a stuck latch on the loading ramp. I had to use a big screwdriver to pry it loose.
JOE KNeeds nothing, just perfect.
MANASES UVery Friendly and very helpful
ROBERT MNothing
ANNMARIE CTook the time to explain the truck to me an even adjusted the mirrors. Excellent customer service.
ROBERT LHave equipment ready when promised.
Kristi CVery pleasant experience! Thanks, U-Haul, for an excellent company! Nice doin' business with ya!
SARAH WService was quick, personnel was helpful and courteous. Overall, I had a good experience with U-Haul.
PAULINE Sfirst of all in thius whether no snow tires i got stuck couldnt even move all my funiture and its like i paid for nothing i will never rent from uhaul again ever
LINDA Atom was a very helpful and informative agent, he explained everything and made sure all was a safe trip, he is an excellent provider for you company. thank you very much
SEAN Mthe original location that we were to drop off the truck was three miles from our house and would have been perfect. they refused to accept the truck, saying the owner only allowed two uhaul trucks, and they already had two. we had to go way out of our way to drop off the truck. very bad customer service. if you want more info, contact us at teapots222@yahoo.com. up to that point our rental experience was really good. nice truck, road and drove well. good gas mileage.
JENNIFER K