Don't use as a Sunday pick up because the business is closed if the customers prefer talking to people.
Paul N.
Customer Reviews for Drakes Auto Electric Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the trailer was dirty and the WiFi was not working to get the proper paperwork. Thank God for email's. But other than that uhaul employee was professional explaining all the details. Thank you U-Haul for allowing me to rent your trucks in past and trailer in the present. Always my uhaul.
Daisy R.Rentor was spectacular. Truck was a worn out with high miles only part that wasn't damaged was the box itself. Transmission was slipping. Rentor was wonderful and was very helpful but since it was the only 26' in whole area I took it only drove 15 miles total. So it worked out just fine.
David P.Google has the wrong address. It took me 16 miles away from the correct address. It was very upsetting because it added mileage and money owed to the rental. Please work with Google to straighten this out!!
Gloria Z.Very helpful all around.
ed M.Over pricing
Cheyenne P.The guy was very nice and helpful... Thank you....
William P.Great service
ronald B.Owner did an excellent job of orientation to vehicle. Very customer focused.
John C.NOT the agreed upon drop off location; agreed-upon was closed. Very frustrating when YOU change the terms of your contract and make me drive farther.
Paul B.Wonderful customer service
christine O.DEFINITELY!! Tom was very helpful and knowledgeable, he made sure the trailer was hooked up safely. He and supervisor/manager(I don't remember his name) they explained everything to me. Between both of these guys with knowledge and experience I knew I was in GOOD hands!
Eddy P.Mr drake was a great advocate for U-Haul. Equipment was clean and the overall experience was excellent
Tracy F.Nex time you promise a truck will be at a location, please keep it, i had no choice but to get truck, just had a knee replacement and had help to move that day. Very very very unsatisfied.been using uhaul for over 25 years to. Caroline bieble was the name we always used.
Thomas K.Great experience, very friendly service, the owner is a great guy to have a nice conversation with !! It's nice to deal with a small business and it's owner rather than the big box store and franchises.
Tracy S.Very pleasant helpful staff. Reviewed truck operation and adjusted mirrors
Joe N.Everything was great. The guy was impressionable and very nice.
danielle H.I was quoted a price when Trailer was reserved online. When I picked up trailer it was 20% more than quoted.
GREG P.Tom Drake did an excellent job, and he was a very engaging, interesting, and gregarious guy.
JAMES B.TOM IS A GREAT GUY TO DEAL WITH, CALLED LOOKING FOR A TRAILER SECURED IT IN A GOOD TIME FRAME, READY TO PICK UP WHEN CALLED. THANKS
BOB A.Try doing what you say you'll do, where you say you'll do it, and when. That's how contracts work. And try to do it with less fraud and scamming.
ALAN W.great friendly service. i will recommend to my friends.
SUSAN C.They Took time to explain and show me everything about the rental, very helpful, knowledgeable, wouldn't change a thing. A+++
Angela M.After picking up the u-haul in Sugar Notch and driving it to Forty Fort, the truck was loaded and packed to go. We drove to turkey hill to put gas in the tank because it was given on almost E. The fuel sprayed everywhere and we noticed that the line was completely severed. We sat at Turkey Hill for 2 hours before help came and the truck had to be towed to my home I was moving to. We unpacked it and it was towed away an hour later. I feel it was poor service for my credit cars to be charged after such a fiasco for mileage. I would like to speak with a representative and I will be fighting the bill. Never using u-haul again.
BRITNEY W.The only issue was a stuck latch on the loading ramp. I had to use a big screwdriver to pry it loose.
JOE K.Needs nothing, just perfect.
MANASES U.Very Friendly and very helpful
ROBERT M.Nothing
ANNMARIE C.Took the time to explain the truck to me an even adjusted the mirrors. Excellent customer service.
ROBERT LEE H.Have equipment ready when promised.
Kristi C.Very pleasant experience! Thanks, U-Haul, for an excellent company! Nice doin' business with ya!
SARAH W K.Service was quick, personnel was helpful and courteous. Overall, I had a good experience with U-Haul.
PAULINE S.first of all in thius whether no snow tires i got stuck couldnt even move all my funiture and its like i paid for nothing i will never rent from uhaul again ever
LINDA A.tom was a very helpful and informative agent, he explained everything and made sure all was a safe trip, he is an excellent provider for you company. thank you very much
SEAN M.the original location that we were to drop off the truck was three miles from our house and would have been perfect. they refused to accept the truck, saying the owner only allowed two uhaul trucks, and they already had two. we had to go way out of our way to drop off the truck. very bad customer service. if you want more info, contact us at teapots222@yahoo.com. up to that point our rental experience was really good. nice truck, road and drove well. good gas mileage.
JENNIFER K P.