Customer Reviews for Dream House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stacey H.
The employee was very informative and helpfulANTHONY F.
100% would recommendAnastasia S.
Customer did not leave a comment.Ben M.
Customer did not leave a comment.Erin N.
Nick did an outstanding job explaining the features of the trailer and was very personable. I will use this location again for any trailer rental needs.ANTHONY W.
Customer did not leave a comment.Sara T.
Nothing, everything was great. Great customer service!Lucas S.
Amazing customer service. Very friendly and inviting. Definitely recommend this location.Cristina M.
Customer did not leave a comment.Steven L.
Amazing job with drop off. Quick, friendly and easy.Lawrence B.
KEEP NICK IN THERE! He was awesome. Absolutely better experience compared to the absolute nightmare I had at Bandley Dr in Fountain. Top notch customer service and expertise. Very friendly and even hooked up the trailer for me! Best U Haul experience ever.RYAN T.
Customer did not leave a comment.Sean W.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.Lance R.
Great customer service and I felt confident making the long journey across country that I was going to be ok.Brenda E.
Customer did not leave a comment.Ines C.
My first go to when needing to rent.JEFFREY Y.
Friendly quick service. Best experience compared tonother locations. Thank you.Michael D.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Miguel S.
We recieved excellent customer service!!Karen H.
Nothing. It was awesome!Elizabeth S.
Great location, friendly, quick, easy to deal with.JARED S.
Customer did not leave a comment.Phillip H.
Thank you for the outstanding customer service! Nick made the whole process a breeze, and I will definitely be recommending this location to others!Johnathan S.
Customer did not leave a comment.Jennie R.
Customer did not leave a comment.Timothy M.
Customer service was remarkable and the location is great for me! Will use them again!JOSHUA R.
Great customer service, will definitely recommend and use as we needRobert M.
There is nothing to improve, this location did an exceptional job taking care of my rental!James S.
Nick was so awesome in helping me! The truck was noticeably clean. I was in and out the door quickly. Thank you so much! I'll be back to rent from you again!Jose V.
I forget the guy's name that helped me, but he was very helpful and friendly. Gave clear instructions and was motivated and happy to be doing the work he was doing. His attitude alone made the experience memorable. He even gave all 6 of my children U-Haul piggy bank cardboard things. Minimal expense for him, but made my kid's day! Great job and thank you!jason Y.
Customer did not leave a comment.Michael T E.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.Elissa G.
Customer did not leave a comment.Jayson P.
Equipment was exactly what we needed and everything was available in a timely manner. Owner was very helpful. We would definitely use this location again. Thank you!Amanda H.
The Uhaul leaked in the top left corner of the Granny's attic. It got several boxes wet that has clothing and photos. I reported this to the clerk when we returned it.Tammy C.
They were incredibly patient and helpful!Andre H.
The service is above the rest here. The gentleman went out of his way to make sure I got the equipment I needed in a timely manner. I will be going back to this location the next time I have to rent a U-Haul.james S.
Mr. Nick is a great representative of and for U-Haul I will continue to refer recommend and do business with U-Haul and Nick we appreciate his professionalism and excellent customer service I wish there were more people in this world like him keep up the great work U-Haul and NickGREGORY C.
Amazing customer service! Very friendly and helpfulDavid D.
Nick was very professional.Alex A.
Customer did not leave a comment.Enos W.
Customer did not leave a comment.John J.
The Representative Nick was awesome and displayed a can do attitude. The best customer service I have received ever. He deserves a raise!raheem E.
Customer did not leave a comment.Daniel M.
Love nick great customer service is willing to go out of his way to helpMATTHEW W.
Nick was great at pick up. I really appreciated his time and kindness.Andrew F.
Customer did not leave a comment.David M.
Amazing Experience!!!Lindsey T.
I did not receive the paid for / requested dolly in my truck which was much needed for moving. This made things more difficult. I asked for assistance via your chat and thought it was going to be tough getting help due to the way the customer service rep was replying but then the area manager, John Smith, processed my refund request right away and I received an email. Now I feel this is resolved. Thank you!Taylor M.
Great service and return policy. GTGary T.
My experience with this neighborhood U-Haul location was outstanding . Everything was easy. The reservation was fast. The pick-up was simple. The return was simply amazing. Perfect from beginning to end. Nick, thank you, for all your help! You did a great job!Veronica P.
The ease of reserving the equipment was extremely easy. I arrived at the indicated time. The equipment was ready and was exactly what I needed to get the job done. Returning the equipment was simple and all of my records were provided online.Thomas C.
Nick was super helpful and personable, he made the rental equipment pickup easy.Kyle S.
Online check in was difficult on the website and it was unclear that my pick up location had changed so my ride had to pick me up and drop me off at the correct location. The truck's drivers door did not close properly unless slammed. I drove it home that night to use the next day and when I started the truck the next day the check engine light came on. I will not use the app to pick up a truck in the future. I much rather have some one in person to talk to.Elizabeth N.
I don't need to add anymore improvements, because you have already figured out all your improvements. Keep up the good work and you'll do well now and the future rentals. Thanks for the opportunity to use your equipment. Your local truck renterGary T.
He called me dates before and said if I needed anything and gave me his direct lines. Great return except the gas issue. I had a seizure and was not told to drive but had to bring the U Hail back and it was at 1/2 a tank and not 2/3 and I called and told UHail what happened and they said if I was safe and drive it to right to the location and not worry about the gas I would be fine but that was not the cause because y'all changed 109.00 for 1/4 and extra tank of gas. That was not okay. Because I was doing what uHaul told me to do.!!!!!!!Coty M.
Amazing guy there. Quick check in and he was just great. He went way above and beyond. Super super friendly. Deserves a promotion!!!!!!!!COTY M.
Nick Lane was absolutely top notch. I will not only recommend Nick to anyone I know but will never use another uhaul location. Customer service was amazing. Nicely done and keep it up.MATTHEW P.
Great energy from the people at this location.Juan H.
OUTSTANDING from start to finish! Will forever recommend to others. Kudos to nickâœ‹👍ALEJANDRO A.
There is nothing to improve at this location. Nick made the whole process go without ease, and will definitely recommend anyone to go here to rent equipment.Oneil L.
Customer did not leave a comment.Paula P.
We first of this place went above and beyond after the 1st place we had we rented and checked in and the truck was dead twice. Then we had to waste hours of time with the whole process because of a broken truck. Charged the 1st time for whole thing then turned around and charged again for another 2 days this is not a reflection of this location or people. But of Uhaul practices that this happened not this location..I am sick of UHaul doing this to people needing move who have limited money but you do this and overdraft accounts and get extra money and fees charged to the customer because you cannot get your shit together UHaul! When are you going to reimburse me for an overdrat on my card for charging me twice? Again this is to coporate Uhaul not this location.Shannon C.
Very well done. Extremely nice and professional service. Thanks!STEVEN W.
This is the second time renting from this location and I will only be using this location going forward. Nick has a positive attitude with exceptional customer service.Joel P.
Customer did not leave a comment.Christopher P.
Customer did not leave a comment.Yvette P.
Customer did not leave a comment.Adam W.
Nick was extremely friendly and helpful. We will most definitely be using this location again the next time we need a truck!Sean D.
The gentleman who helped me with the U-Haul was very professional and helpful, when I got there he gave me lots of information and also help me set up the U-Haul (weather it's required or not) he made my experience very painless! He was very patient and had the best customer service with any U-Haul I've been to.kaylyn A.
None for the owner (Nick Lane). He was great. What was a not so great experience was UHAUL itself choosing to move me from an in person pick up to the mobile app, which of course didn't work. Nick was great though and helped us through no problem. Part of the issue is internet in the pickup location stinks, but the app itself is buggy. I set it up SPECIFICALLY for in person pick up, but UHAUL choosing to force the issue and make me do it via their app was not cool. I'm not sure I will use UHAUL in the future if this is how they're going to handle things.Luis C.
Customer did not leave a comment.Danielle M.
This experience was fantastic. It was very smooth and I was in and out in a timely manner.Ashley B.
Customer did not leave a comment.Evangelina G.
Customer did not leave a comment.Roy T.
It was another great experience at this location. Nick goes out of his way to make sure I am taken care of!Johnnie Q.
Great customer service at locationChristine H.
Customer service was excellent top notchSCOTT S.
Great customer service and equipment inventory!bryan K.
Nick was extremely helpful and made the rental return experience for our move much less stressful. I would recommend this location to anyone!BOUE W.
Customer did not leave a comment.adrian N.
Nick was extremely helpful from the start of the contract to the hook up of the trailer. The office was very clean and comfortable. I will definitely be using this location moving forward in the future.JOHNNIE Q.
Customer did not leave a comment.John M.
Go bankrupt and get out of businessryan R.
Best service I've ever had at a U-Haul.Abbi G.
Nick was incredibly friendly and helpful. I will now be going through him for all of my local trailer rentals.Tallas L.
Customer did not leave a comment.Tallas L.
Customer did not leave a comment.YOLANDA H.
excellent servicebenjamin M.
Nick was very nice and helpfulIris B J.
Customer did not leave a comment.Meredith A.