Phenomenal location and excellent customer service
AIMEE F
Customer Reviews for Dream House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ALI BNothing !! 👍🏽 these people do a tremendous job very knowledgeable about the trucks and they go over every single detail in the cost of the vehicle and how to rate the gas so you are not short when returning ⭐️⭐️⭐️⭐️⭐️ in my book all day everyday 🤗😊👍🏽
JIMMY TNothing, great customer service
JUAN HEverything was exceptional, amazing customer service.
Armando FThis was easy and painless transaction, I wouldn’t change a thing
Jackie JRep was patient, friendly, personable and inviting.
SIENO CGreat customer service skills, great attitude, all around greatness. Thank you.
NATHANIEL RAwesome guy I worked with and very flexible. Got the job done.
SPENCER WThe only thing I would recommend is that the facility had a strong odor of smoke, possibly the vaguely legal type, and I am a non smoker. This is something I tolerate but some renters would avoid this establishment due to this observation. Customer service was very professional and polite. The rep was helpful and attentive. Sunday hours were awesome and the ability to contact them during the rental with a question and they had the answer was great. Overall I recommend them but as with everything today we can ALWAYS improve. Thank you.
JERRY B2nd time renting at this location— best out of all previous rentals ( non were bad,)
DAVID DNothing. Everything was perfect! Thank you!
DEANNA MSite says there was supposed to be someone in store when I came and no one was there. I also put extra gas in the uhaul.
Nicole TVery friendly and customer oriented. 4.5 Stars!!!!
REGINALD ITruck had small hole in roof that caused water to leak in and damage personal contents. Nick did not know the hole was there or else he would have warned me about renting the truck. I am looking for U-Haul to compensate me for the damage caused by the water inside the truck.
DUNCAN CDidn’t catch the owners name but super helpful and friendly. Helped me hook up the trailer and was there waiting to help disconnect.
NOLAN DGuy was amazing and very friendly. Would recommend!
Zachery PNick is AWESOME!
ALEJANDRO ANick is THE reason I go to this place. I won't go anywhere else unless he doesn't have what I need. His demeanor and customer service is the best.
CHARLES HThere's definitely not a better uhaul person on the planet. Professional, prompt, efficient, and excellent customer service. If I need a uhaul this is the only place I'd come back to.
ROCKY AEverything was great.
CHRISTOPHER SNothing, it was a great experience!
Brent NI feel like I was sort of lied to. Originally had the truck for a one-way trip but was told it would be cheaper if I returned it back to this location so decided to go that route. My initial charge was $175, final charge was $303! That is almost $100 more than what I was going to be charged for a one-way trip. If I realized that the final charge was going to be so much more then I would have stuck with the one-way!
ANGELINE RNothing i love dealing with nick and I only use him as moving my stuff and always have a great experience when I rent from him very easy to work with and will continue to use only him he even go out of his way to make sure you get what you need thanks agin nick you never disappoint
MATTHEW WI was charged an extra day for equipment even though I turned it in a day early. Nick at the Dream House (Fountain, CO) did not try to help me with the situation even though it was his fault for putting the wrong date on the check out of the transport.
DUNCAN CThe owner of the shop was very welcome friendly and very knowledgable. He went above and beyond to help u and educate u on everything about the equipment. I highly recommend this location to everyone
VICTOR AThe gentleman who helped was nice and courtesy.
WILBERT WI am so thankful active military personnel is able to count on your services. I’m glad you had the equipment available and guy in office that afternoon was very cheerful and friendly.
Maria BGreat customer service from Nick. We appreciate him!
NICO WStaff was extremely helpful
LUCAS GVery helpful. Great customer service
JENNIFER HFriendly staff, very polite, and helpful. Thank you!
Ayonna CManager who we picked up truck with was very friendly and helpful. 👍
Linda VGreat service at this location. Super fast check in and check out process and the overall customer service is amazing. I will definitely come back to this location is I ever need a uhaul again as well as referring any friends and/or family. Super clean and well maintained vehicles.
Nicole PThe guy was great. I was in and out in less than 15 min with a car trailer.
JOSEPH SMy man at the counter was great and very helpful!!
LAWSON GThis location was great, the equipment was a disaster, but that is not the fault of this particular location.
JONATHAN AOwner of the location was very helpful and went above and beyond. I’ve never had a better experience with staff at a u-haul than this one!
ROBYN CFriendly kind and helpful
CHRISTINA MVery professional and courteous.
KARL FI was provided with excellent customer service on a stressful day. The experience made me feel a little lighter. Thank you!
ERICA HVery accommodating and helpful service. 100/10 service
ZACHARY WFast and friendly, very easy to deal with
WILLIAM CNick was available when I showed up to get the trailer. You can tell he knows what he's doing because he has the process streamlined, efficient, and easy! It was also very affordable and it totally saved my butt in a crunch!
CATRINA TSuper fast and friendly service! In and out quickly! Informed me of all the details I'd needed to know up front.
HEATHER DStaff was very friendly and accommodating with scheduling the trailer pickup
ALONZA CVery good customer service
JOSEPH GThe guy who helped me was awesome. He doesn't make it feel like it's just business. He explained every detail to the T!
RACCEL YDidnt see anywhere to improve. Thanks Nick! Fantastic experience.
jacob eSuper friendly, explained everything clearly, This was a great experience! 10/10 would absolutely recommend!
WILLIAM RExcellent service, great staff and very helpful!
ELAINE ANick was amazing super friendly, made sure to return my call and had great patience and explained everything perfectly!
EMILEE MI will be renting from this location in the future I felt well taken care of and had all of my questions answered.
SIMUEL BGreat service
ANTHONY FSupport this location
KENT NNumber one location to go to rent any U-Haul equipment!
Nick LYou were great.
MARIE FFriendly service, also the van was super clean and drove amazing. Will definitely be the uhaul I will choose in the future.
Stacy Wit’s not the locations fault but the app for U haul absolutely sucks. Why give the option to skip your profile if you can’t skip your profile to get your vehicle so then you have to completely log out And log back in to get the option again to start your rental otherwise you will look everywhere and not find it anywhere and call the one 800 number and they will tell you to just click the button. They have no idea about this.
David SWonderful service. Great truck. Thank you
SHARON ANick and Sammy Jo were the most professional and courteous uhaul reps I have met yet! They will be the reason I am returning each time.
TARA C