Customer Reviews for Dream House
(U-Haul Neighborhood Dealer)

322 reviews

52 Widefield Blvd   Colorado Springs, CO 80911

(719) 391-3828

Office Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(719) 391-3828

52 Widefield Blvd
Colorado Springs, CO 80911

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rep was patient, friendly, personable and inviting.

SIENO C 
Rating:
5.0

Great customer service skills, great attitude, all around greatness. Thank you.

NATHANIEL R 
Rating:
5.0

Awesome guy I worked with and very flexible. Got the job done.

SPENCER W 
Rating:
5.0

The only thing I would recommend is that the facility had a strong odor of smoke, possibly the vaguely legal type, and I am a non smoker. This is something I tolerate but some renters would avoid this establishment due to this observation. Customer service was very professional and polite. The rep was helpful and attentive. Sunday hours were awesome and the ability to contact them during the rental with a question and they had the answer was great. Overall I recommend them but as with everything today we can ALWAYS improve. Thank you.

JERRY B 
Rating:
5.0

2nd time renting at this location— best out of all previous rentals ( non were bad,)

DAVID D 
Rating:
5.0

Nothing. Everything was perfect! Thank you!

DEANNA M 
Rating:
5.0

Site says there was supposed to be someone in store when I came and no one was there. I also put extra gas in the uhaul.

Nicole T 
Rating:
4.0

Very friendly and customer oriented. 4.5 Stars!!!!

REGINALD I 
Rating:
5.0

Truck had small hole in roof that caused water to leak in and damage personal contents. Nick did not know the hole was there or else he would have warned me about renting the truck. I am looking for U-Haul to compensate me for the damage caused by the water inside the truck.

DUNCAN C 
Rating:
5.0

Didn’t catch the owners name but super helpful and friendly. Helped me hook up the trailer and was there waiting to help disconnect.

NOLAN D 
Rating:
5.0

Guy was amazing and very friendly. Would recommend!

Zachery P 
Rating:
5.0

Nick is AWESOME!

ALEJANDRO A 
Rating:
5.0

Customer did not leave a comment.

DENNIS T 
Rating:
5.0

Nick is THE reason I go to this place. I won't go anywhere else unless he doesn't have what I need. His demeanor and customer service is the best.

CHARLES H 
Rating:
5.0

There's definitely not a better uhaul person on the planet. Professional, prompt, efficient, and excellent customer service. If I need a uhaul this is the only place I'd come back to.

ROCKY A 
Rating:
5.0

Everything was great.

CHRISTOPHER S 
Rating:
5.0

Nothing, it was a great experience!

Brent N 
Rating:
2.0

I feel like I was sort of lied to. Originally had the truck for a one-way trip but was told it would be cheaper if I returned it back to this location so decided to go that route. My initial charge was $175, final charge was $303! That is almost $100 more than what I was going to be charged for a one-way trip. If I realized that the final charge was going to be so much more then I would have stuck with the one-way!

ANGELINE R 
Rating:
5.0

Nothing i love dealing with nick and I only use him as moving my stuff and always have a great experience when I rent from him very easy to work with and will continue to use only him he even go out of his way to make sure you get what you need thanks agin nick you never disappoint

MATTHEW W 
Rating:
1.0

I was charged an extra day for equipment even though I turned it in a day early. Nick at the Dream House (Fountain, CO) did not try to help me with the situation even though it was his fault for putting the wrong date on the check out of the transport.

DUNCAN C 
Rating:
5.0

Customer did not leave a comment.

JARED S 
Rating:
5.0

The owner of the shop was very welcome friendly and very knowledgable. He went above and beyond to help u and educate u on everything about the equipment. I highly recommend this location to everyone

VICTOR A 
Rating:
5.0

The gentleman who helped was nice and courtesy.

WILBERT W 
Rating:
4.0

Customer did not leave a comment.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

BRIGHT D 
Rating:
5.0

Customer did not leave a comment.

YOHANDRO P 
Rating:
5.0

I am so thankful active military personnel is able to count on your services. I’m glad you had the equipment available and guy in office that afternoon was very cheerful and friendly.

Maria B 
Rating:
5.0

Great customer service from Nick. We appreciate him!

NICO W 
Rating:
5.0

Staff was extremely helpful

LUCAS G 
Rating:
5.0

Very helpful. Great customer service

JENNIFER H 
Rating:
5.0

Customer did not leave a comment.

CLARENCE B 
Rating:
5.0

Friendly staff, very polite, and helpful. Thank you!

Ayonna C 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

JAMIE S 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Y 
Rating:
4.0

Customer did not leave a comment.

LOWELL W 
Rating:
5.0

Manager who we picked up truck with was very friendly and helpful. 👍

Linda V 
Rating:
5.0

Customer did not leave a comment.

CELESTE V 
Rating:
5.0

Customer did not leave a comment.

JASON H 
Rating:
5.0

Customer did not leave a comment.

SEAN M 
Rating:
5.0

Great service at this location. Super fast check in and check out process and the overall customer service is amazing. I will definitely come back to this location is I ever need a uhaul again as well as referring any friends and/or family. Super clean and well maintained vehicles.

Nicole P 
Rating:
5.0

The guy was great. I was in and out in less than 15 min with a car trailer.

JOSEPH S 
Rating:
5.0

Customer did not leave a comment.

LAURA M 
Rating:
4.0

Customer did not leave a comment.

JOSE M 
Rating:
5.0

My man at the counter was great and very helpful!!

LAWSON G 
Rating:
5.0

This location was great, the equipment was a disaster, but that is not the fault of this particular location.

JONATHAN A 
Rating:
5.0

Customer did not leave a comment.

Nole H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J 
Rating:
5.0

Customer did not leave a comment.

SHAUNNA H 
Rating:
5.0

Owner of the location was very helpful and went above and beyond. I’ve never had a better experience with staff at a u-haul than this one!

ROBYN C 
Rating:
5.0

Friendly kind and helpful

CHRISTINA M 
Rating:
5.0

Customer did not leave a comment.

KYLE P 
Rating:
5.0

Customer did not leave a comment.

Payton W 
Rating:
5.0

Very professional and courteous.

KARL F 
Rating:
5.0

I was provided with excellent customer service on a stressful day. The experience made me feel a little lighter. Thank you!

ERICA H 
Rating:
5.0

Customer did not leave a comment.

GINAMARIE B 
Rating:
5.0

Very accommodating and helpful service. 100/10 service

ZACHARY W 
Rating:
5.0

Customer did not leave a comment.

KENT N 
Rating:
5.0

Customer did not leave a comment.

TERRANCE S 
Rating:
5.0

Customer did not leave a comment.

SANDRA C 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S 
Rating:
4.0

Fast and friendly, very easy to deal with

WILLIAM C 
Rating:
5.0

Nick was available when I showed up to get the trailer. You can tell he knows what he's doing because he has the process streamlined, efficient, and easy! It was also very affordable and it totally saved my butt in a crunch!

CATRINA T 
Rating:
5.0

Customer did not leave a comment.

Rollo B 
Rating:
5.0

Super fast and friendly service! In and out quickly! Informed me of all the details I'd needed to know up front.

HEATHER D 
Rating:
5.0

Staff was very friendly and accommodating with scheduling the trailer pickup

ALONZA C 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

STEVEN K 
Rating:
4.0

Customer did not leave a comment.

STEVEN F 
Rating:
4.0

Very good customer service

JOSEPH G 
Rating:
5.0

The guy who helped me was awesome. He doesn't make it feel like it's just business. He explained every detail to the T!

RACCEL Y 
Rating:
5.0

Customer did not leave a comment.

YOLANDA W 
Rating:
5.0

Customer did not leave a comment.

cheryl k 
Rating:
5.0

Didnt see anywhere to improve. Thanks Nick! Fantastic experience.

jacob e 
Rating:
5.0

Super friendly, explained everything clearly, This was a great experience! 10/10 would absolutely recommend!

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

RHEALENE W 
Rating:
5.0

Excellent service, great staff and very helpful!

ELAINE A 
Rating:
4.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Nick was amazing super friendly, made sure to return my call and had great patience and explained everything perfectly!

EMILEE M 
Rating:
5.0

I will be renting from this location in the future I felt well taken care of and had all of my questions answered.

SIMUEL B 
Rating:
5.0

Great service

ANTHONY F 
Rating:
5.0

Support this location

KENT N 
Rating:
5.0

Number one location to go to rent any U-Haul equipment!

Nick L 
Rating:
5.0

You were great.

MARIE F 
Rating:
5.0

Friendly service, also the van was super clean and drove amazing. Will definitely be the uhaul I will choose in the future.

Stacy W 
Rating:
5.0

Customer did not leave a comment.

JARRETT B 
Rating:
5.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

it’s not the locations fault but the app for U haul absolutely sucks. Why give the option to skip your profile if you can’t skip your profile to get your vehicle so then you have to completely log out And log back in to get the option again to start your rental otherwise you will look everywhere and not find it anywhere and call the one 800 number and they will tell you to just click the button. They have no idea about this.

David S 
Rating:
5.0

Wonderful service. Great truck. Thank you

SHARON A 
Rating:
5.0

Nick and Sammy Jo were the most professional and courteous uhaul reps I have met yet! They will be the reason I am returning each time.

TARA C 
Rating:
5.0

Not really anything because the place is clean the vehicles are clean the customer service is excellent thank you

VICTORIA B 
Rating:
5.0

Customer did not leave a comment.

Fredrick D 
Rating:
5.0

Owner called me to make sure I was all set with my trailer.

Emily H 
Rating:
5.0

Customer did not leave a comment.

ANDER G 
Rating:
5.0

10/10 recommend!!!

kimberly r 
Rating:
5.0

Was an amazing experience. Had the exact trailer I reserved ready to go. Got it hooked up and it was exactly what I needed. Great price. Will absolutely be going back.

CODY V 
Rating:
5.0

The owner/ manager made this the easiest & best rental experience I have ever had with U-HAUL. I will definitely use this location in the future.

john l 
Rating:
4.0

I have another rental next month and I'm going to try and change it to that location

terrence s 
Rating:
5.0

The facility is clean, easy excess in and out with equipment. Staff are very polite and courteous.

Paul L 
No reviews have been submitted for this location.
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