Customer Reviews for Dreistadts Service
(U-Haul Neighborhood Dealer)

173 reviews

802 Magee Ave   Jeannette, PA 15644

(724) 296-8456

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–11 am
  • Sun: 7 am–10:30 am

Services at this Location:

Contact Us

(724) 296-8456

802 Magee Ave
Jeannette, PA 15644

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–11 am
  • Sun: 7 am–10:30 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great to deal with

RANDAL D 
Rating:
3.0

Customer did not leave a comment.

SHANE B 
Rating:
5.0

The older gentleman that attended to me was professional and patient.

CHRISTINE O 
Rating:
5.0

No comment.

daniel b 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
4.0

Customer did not leave a comment.

PATRICIA V 
Rating:
5.0

Super service very polite recommend anyone that needs their car service to go there

Derek H 
Rating:
5.0

Great service

ROBERT H 
Rating:
5.0

Thebest dealer in western oa.Always goes the extra mile.Great communication. I do alot of business with himand he is very dependable!

DANIEL K 
Rating:
5.0

Store personnel were helpful and professional

MICHAEL O 
Rating:
5.0

Couldn’t recommend these guys more! Randy helped me pick the truck we needed for our move and made it happen. The truck was clean and ready to go. Everything went great and I’d certainly rent from them again. Thank you!!

NATHAN S 
Rating:
5.0

Customer did not leave a comment.

FERHAT C 
Rating:
5.0

Phenomenal support and service , My favorite dealer.

Dan K 
Rating:
5.0

The people at Dreistadts are wonderful. However, the UHaul app is not accommodating and user-friendly at all. I wasted nearly two hours trying to work my way through getting the keys on your app and called UHaul Share number that left me on terminal hold. It was terrible. Simply, terrible. Thankfully, one of the Dreistadts employees stopped by the station (just by chance) and assisted me by contacting Mr. Dreistadt who was away but was wonderful in helping me from his vacation spot hundreds of miles away. If you are going to use technology, it needs to be thoroughly vetted, tested and tried before you put it out there to the using public. It is quite evident that this huge company is taking advantage of consumers by forcing them into a technology that 1) they may not be used to using and; 2) is non-functional even when used correctly. Just sinful and as much as I don't anticipate any response from this, you should know this is a significant dissatisfier. Shame on all of you at the corporate offices for permitting this to occur. Love the dealer...despise the overall experience. Sad. Very sad. Gary Harvat 7247575121 gharvat@gmail.com

Gary H 
Rating:
2.0

This location is basically a small auto repair garage that handles U-Hauls as a side business. The representative was friendly enough and quickly pointed out where to park the trailer. He told me that I did not have to stop in. That was the end of any assistance. The parking location was in a grass/gravel lot across from his business, which was fairly small and required a bit of maneuvering. I parked the trailer and departed, assuming that the trailer would be logged in and I would receive a receipt through my account. I dropped the trailer off on July 1st. The receipt arrived in my account on July 10th, and it showed the trailer was returned on July 3rd! So, I assume the guy just forgot to check in the trailer. No harm was done, I wasn't charged anything extra, but the return date on the receipt is not accurate. I understand this isn't his primary business, but it was clear the guy didn't really care about me as a U-Haul customer. This was not a good experience. I will also mention that there is a U-Haul rental location much closer to my house that would have been more convenient for me as a place to return the trailer. I am not sure why Dreistadts Service was selected by U-Haul. I should have been given the option to choose the location that would work best for me.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

TOM K 
Rating:
5.0

Great location to use

RANDY D 
Rating:
5.0

Customer did not leave a comment.

SCOTT B 
Rating:
5.0

Driestadts first class operation..Courteous customer service and east to work with, unlike the rude corporate stores

Dan K 
Rating:
4.0

Nothing

Joseph B 
Rating:
4.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

Devon A 
Rating:
5.0

Customer did not leave a comment.

Glen C 
Rating:
5.0

Customer did not leave a comment.

Holly M 
Rating:
4.0

I think uhaul should maintain a better customer service with real people amd not push me to a website ot chatline Brutal service for a great company Randy and jim were terrific reflection of your company Helpful courteous Cant get this on a website or chatline

BRYAN T 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

JeMar J 
Rating:
5.0

Super friendly and easy to deal with. Truck was exactly what I reserved and I couldn't have been happier. Great experience.

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Denise N 
Rating:
5.0

Customer did not leave a comment.

Hunter W 
Rating:
5.0

Customer did not leave a comment.

RANDY D 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Absolutely nothing to improve upon at this location. Owner was the most friendly and incredibly helpful, especially when we had issues with online pickup. He even offered help with issues of our booked moving helpers that were not responding regarding scheduling. Much thanks for wonderful service!!

Josh W 
Rating:
5.0

Customer did not leave a comment.

Amber P 
Rating:
5.0

Incredible customer service

SHAUNNA T 
Rating:
4.0

Customer did not leave a comment.

Diane G 
Rating:
5.0

Nothing, all good

Joel B 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Ken S 
Rating:
5.0

more availability in monroeville

TIMOTHY O 
Rating:
5.0

Customer did not leave a comment.

Ross R 
Rating:
3.0

Customer did not leave a comment.

Marlon A 
Rating:
4.0

Advise the customer IN YOUR TEXT ALERT that a photo of the odometer is necessary to complete the after hours, on-line return.

Donn A 
Rating:
4.0

Owners were great and easy to work with. Lady I contact at the Delmont location was great as well. Very helpful in locating the size truck I needed and answered all the questions I had about it.

Kevin R 
Rating:
4.0

Explain a little more about the process when you get there if it’s after hours

John A 
Rating:
4.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Great experience! Thanks!

Tracey P 
Rating:
5.0

This has nothing to do with the location, but the cup holder in the cab is an odd shape and too shallow to be useful. I had a cup of coffee tip out on 2 separate times. Both were from a complete stop and when I pressed the accelerator it flipped out of the terribly designed cup holder. Thankfully I wasn't in traffic when this occured. I look at this and wonder how something so useless made it through the design process. Whomever is responsible should be terminated and not allowed near the design phase of van making.

ROBERT K 
Rating:
5.0

Great place to go to for your rental

RANDAL D 
Rating:
5.0

Customer did not leave a comment.

Chad H 
Rating:
4.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Customer did not leave a comment.

CARL E 
Rating:
5.0

Work with more people like Randy! A true gem!!

SPENOLA A 
Rating:
2.0

Communication, timeliness, e pick up to be user friendly

Kristin S 
Rating:
1.0

This is a skeevy question, Uhaul. There was nothing wrong with the location. But you gave less than 12 hours notice that we would need to drive 30+ miles away to get our truck when we can literally see a uhaul location full of trucks from our living room window. That means 90 extra miles worth of gas because we also have to drive our car there and back to pick it up. Not acceptable.

Travis K 
Rating:
3.0

Customer did not leave a comment.

Brittany D 
Rating:
5.0

Customer did not leave a comment.

Jaqueline G 
Rating:
5.0

Mr. Randy provided top of the line service and assisted me with everything! He went above and beyond for me yesterday with the trailer! If I ever need U-Haul again in the future I will be using them!

DERRICK J 
Rating:
5.0

Customer did not leave a comment.

JESSE E 
Rating:
5.0

Customer did not leave a comment.

Ray M 
Rating:
5.0

Customer did not leave a comment.

Ben d 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH L 
Rating:
5.0

Customer did not leave a comment.

Levi F 
Rating:
5.0

Great Very helpful, will use again and recommend to friends

William P 
Rating:
5.0

Customer did not leave a comment.

Dustin P 
Rating:
5.0

Customer did not leave a comment.

Kayshauna C 
Rating:
5.0

Highly recommend this location. Owner was highly accommodating and competent.

DAVID R 
Rating:
5.0

The owner goes out of his way always to keep his customers happy

CHARLENE F 
Rating:
5.0

Randy is always right on with everything. Very pleasant and equipment A-1

CHARLENE F 
Rating:
5.0

the u-haul website had a problem but Dreistadts Service took my information manually and got me on my way quickly

Vincent B 
Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
5.0

Great to work with

MICHAEL b 
Rating:
2.0

You directed that I drive 25 minutes to a location four towns from me when there were large UHaul locations with trailers that were within three miles drive. I was sent to a facility with a total of two trucks and two trailers. You should inconvenience your customers just so you can move equipment that is in an out-of-the-way location.

Thomas S 
Rating:
5.0

Great to deal with!

jason F 
Rating:
4.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
3.0

Customer did not leave a comment.

Tammy E 
Rating:
5.0

Customer did not leave a comment.

Glen H 
Rating:
5.0

Customer did not leave a comment.

RENE M 
Rating:
3.0

Poorly lit in a bad neighborhood for a night time drop off.

Robert H 
Rating:
5.0

Friendly service

Michael S 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Evan D 
Rating:
5.0

Customer did not leave a comment.

ANDREA F 
Rating:
5.0

Customer did not leave a comment.

Marco S 
Rating:
5.0

They where very accommodating with us and patient with all of our questions

JOHN P 
Rating:
5.0

Customer did not leave a comment.

Austin A 
Rating:
5.0

Great location fast and friendly

RANDAL D 
Rating:
4.0

Customer did not leave a comment.

Alexis s 
Rating:
1.0

We had set up online check in due to the location not being open for scheduled pick up time. App would not work, was on hold 45 min before we hung up and called business owner..who met us later for pick up. Dreistadts Garage was wonderful, UHaul no help. Delayed move, helpers, and had to move in worst weather all due to being 2 hrs behind. You should not offer online pick up, obviously we weren’t the only ones that had trouble with app, problems getting a representative to answer due to abnormal call wait times..

Anthony c 
Rating:
1.0

Customer did not leave a comment.

Michele C 
Rating:
5.0

Easy and fast

fernando A 
Rating:
1.0

Customer did not leave a comment.

Danielle M 
Rating:
5.0

I have rented from this location on several occasions and will continue to recommend and refer people to it. The gentleman that own this place is great. Very personable, polite and helpful. If you wanted to be treated well you must rent from this location!

Brennda H 
Rating:
1.0

I waited over 20 minutes to check in and get the keys. Then the truck I got was almost completely out of gas. So I instantly needed to find a gas station. Overall a terrible experience.

Justin M 
Rating:
4.0

Well it was clean but ended up breaking down so i was very unhappy about that. But yes i.would recommend getting one but they should maybe be checked more thoroughly

STACEY B 
Rating:
4.0

Customer did not leave a comment.

Angela M 
Rating:
5.0

I’m glad I rented from this location! Ran into some problems and they were very understanding. The customer service was exceptional and if I ever need to rent a Uhaul again, I’ll definitely be going back to this location! 10/10 recommend to anyone who’s in need of a Uhaul.

Christopher G 
Rating:
5.0

When I picked up the trailer in Hallstead, I was told that I could drop it off ANYWHERE after making use of the trailer. I assumed they told me that due to all of the hassles I had with getting the trailer, including having NEVER been told that my original reservation was changed. I specifically asked if I needed to return the trailer to Jeannette, and they said no, I could take it anywhere. After emptying the trailer in State College, I tried to leave it at a UHaul dealer in State College since I was done with it, and was told that I would have to pay $82 if I did that. So I had to take the trailer the additional 2 hours back to my house, and then return it to the UHaul dealer in Jeannette the next day. That was another wasted hour in State College, as I needed to find the dealer up there, wait for several people in front of me to be waited on, and then be told that I had to cough up $82 or they would have to put the trailer back on my car, which is obviously what happened.

Peter M 
No reviews have been submitted for this location.

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