Customer Reviews for Drivethru Wireless
(U-Haul Neighborhood Dealer)

Rating:

4.0

Cheaper per mileage

Rating:

3.0

Location 35 miles away from where I reserved unit

Rating:

5.0

Overall good experience.

Rating:

3.0

Make sure if a dolly was paid for that it's actually in the truck, especially if it's a self checkout process.

Rating:

5.0

I would like for some dollies be available

Rating:

5.0

Quick and painless rental experience.

Rating:

5.0

Excellent customer service

Rating:

1.0

Charged way more than what they had stated when booking online. The truck stalled out several times.

Rating:

1.0

Not much to say this location was just a parking lot. The truck was there but we spent 30 minutes trying to contact UHaul because no one (not even the app) gave us instructions on how to get the keys for the truck.

Rating:

2.0

No one at the location, hours are terrible, U-haul says hours are 10~6, there google lookup says 12~4, and when I went at 12:20 they were out to lunch. However, there was a phone number to call, even though the sign said Open, In the end he did close my rental. So the job was accomplished

Rating:

5.0

Excellent support!

Rating:

5.0

Good customer service,had everything for my move

Rating:

5.0

The agent that assisted me Victor at Drive Thru Wireless with my pickup was phenomenal….he gave me the best customer service ever!!! 5 stars ⭐️

Rating:

5.0

Drive thru wireless/U-Haul rental service was great here. They were calm and helpful. Very welcoming to our new town.

Rating:

5.0

i loved this location so convenient for me!! 😊

Rating:

5.0

Everything is perfect

Rating:

3.0

Make sure equipment requested is on the truck before being reserved because I didn't receive my equipment and my television got damaged

Rating:

5.0

He was very helpful to us. We will use him again.

Rating:

1.0

Don’t allow someone to reserve a truck for hours the store isn’t open because there is no lock box for them to pick up a key. I wasted a lot of time and gas trying to get a truck that I never got

Rating:

1.0

Reserved a truck in Raleigh and day of move they said the truck would have to be picked up in Wilson that ads 2 hours to trip. They did not care one bit about the inconvenience or time or money this put me out. Horrible customer service!

Rating:

3.0

When we tried to run the A/C the truck would shut off when you slowed or stopped. And one wiper was broken.

Rating:

3.0

My experience with my uhaul rental was the worst experience I ever had. I had a confirmed location and no vehicle was available. I was sent to other locations with the same result. At one of the locations I was yelled and scream at by the owner cause he told you he had no trucks. Finally at the fourth location I got a truck but no car transporter. I had the pick it up at a sixth location the next day.. they would not load my car, secure it on the transporter or even tell me how to to load it. They said I had to watch a YouTube. Ideo. I am a 72 yr olld handicapped senior citizen that does not watch you tube vehicles. I finally figured it out. I will never use Uhaul again and I will warn everyone I know to stay away fro them and use Budget. I lost 4 hours and a tank of gas driving around NC tRying to pick up a truck and car transporter that I had a confirmed reservation for.

Rating:

3.0

My reservation was made weeks in advance. The day before pickup I was told that the Greenville NC location did not have the truck I had picked. They had a much smaller one, which did not work for me. I was given the option to drive 45 minutes to Wilson to pick up the size I needed. Wilson store seemed to have no clue what was going on. Paperwork stated it was a one day rental, when it was actually reserved for three days. Things eventually were corrected, but it was a hastle.

Rating:

1.0

Never again from that location. They were trying to say I drove 1000 miles in 5 hrs that I had the truck. Then tried to charge me for gas when I brought it back with more than it originally had.