Fix your website. It doesn't work. I was not able to check in online. My location was not recognized even though my phone was on allowJan S.
Customer Reviews for Dublin Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.dave M.
My only complaint, and this is the second time this has happened to me, is that although I deny the insurance when I book the reservation online, and I also decline when the person at the counter asks me, it is still added to my bill. I guess this is a Uhaul attempt at extra profits, since some people will not go through the grief of trying to get the charge refunded since the renting facility can't process the refund so you have to go through the Uhaul regional manager who never seems to be available. For this reason, if there were somewhere else I could rent trailers, I would.Vincent C.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Robert M.
Customer service could have better phone etiquette and patience. always rushed and not willing to talk much. Better service in person at the store.Samuel G.
I was very disappointed with the uhaul experience. I was supposed to pick up at a location just half mile from my house. That got changed. Had to drive several miles to get the truck at a new location. Got to new location and the truck was only a 17ft and not a 20ft as I rented. I was not able to fit all my items due to the length of what I was moving. Very poor overall experience.Mark H.
Customer did not leave a comment.Christopher K.
The door to the back the truck was frozen and took some time to free. Would have been nice to have this prepared in advance. There was confusion caused by 2 different locations seemingly competing for the business that resulted in 2 reservations. This system should work smoother. Overall though the value was good and the Dublin store met my needs.Thomas M.
Awesome customer service!!!!Matthew H.
Excellent ServiceDavid M.
I was hoping this survey would've included the process, not the location. The process was HORRIBLE. I used the online, paperless reservation to secure a pickup truck. When I arrived at the location, I then opened the app to submit the required materials i.e. license photo, selfie, etc. The first step was to take a "selfie." Fine, no problems. I hit enter and the photo was accepted. Then, I had to take a picture of my drivers license...but the app neverl allowed the camera feature to operatie for this step! I tried multiple times, uninstalled/installed the app, contacted customer service...nothing worked. I ultimately had to go into the store (which defeated the whole purpose of "paperless") and inconvenience the store clerk all because the app AND website was inoperable. I was very late to my destination. I will probably be using a different service for my future rental needs.Dan R.
I was charged $25.00 for cleaning. I made sure that the truck was cleaned when I returned it. I was also charged for a gas filled. I made sure to fill the tank before returning. Highly disappointed for the extra charges!! In the past I never had a problem.Ryan D.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.LEonard O.
The office person (older man) was very miserable. The location you wouldn't have even known it was a uhaul without the one uhaul truck being there. I don't like the fact that I couldn't just drop the uhaul truck to the closes one that we have and had to drive it all the way back to the location. More money out of my darn pocket for putting so many miles to take it from that location and back to that location. I wouldn't recommend this place to people who live near me too far out the way.Steve M.
Customer did not leave a comment.joseph B.
Prefer a dedicated uHaul facility with more than 1 person on site and better hours of operationStanley I.
Customer did not leave a comment.Esther H.
Customer did not leave a comment.Joseph M.
Reminder about the "Trailer Tow" option on the vehicle dashboard. I was familiar, but a new driver of Box Vans might not be. Important in wet weather, which I was driving in.don S.
Scott at Dublin HARDWARE is greatLawrence O.
Customer did not leave a comment.stephen L.
Customer did not leave a comment.Joseph R.
great friendly serviceScott P.
Customer did not leave a comment.jamie J.
Customer did not leave a comment.Jeremy G.
Scott and Dave were helpful answering questions and provided accurate information about when the truck would be ready for pickup and the estimation of fees.Shannon M.
Scott operates the Hardware store and everything was explained to me. He was very helpful.Kirby S.
The guys at the Dublin location were extremely helpful and made the process easy. I would recommend them to others for sure.Daniel H.
Customer did not leave a comment.Scott S.
When I got to the pickup location they told me I had to drive 15miles away to a different pickup spot. That really sucked.mike H.
very slow service. employee was not wearing a face mask even though the front door said must wear mask to enter.Brian S.
Customer did not leave a comment.John M.
The mobile APP was difficult to follow and took much longer to get ID verification than if I had gone into the store and ordered directly with the U-HAUL agent.William F.
Online check out did not work and person in store was very angryRobert L.
Truck and appliance dolly were ready when promised. Was able to complete request for rental online which sped up the process when I picked up the truck. Everything went well.Nicholas K.
Customer did not leave a comment.Mario Joel L.
Customer did not leave a comment.Frank N.
Gentleman at Dublin Hardware was very helpful. I highly recommend.Alexander U.
One of the worst customer experiences. The worker at Dublin was very argumentative and began cursing because I let him know the app was saying one thing and he disagreed. He wasn't willing to help unless I begged. I will never go back to this location for anything.erik K.
I left my review and complaints with customer serviceKeith F.
Customer did not leave a comment.David M.
This experience was overall terrible. We did not order originally from the Dublin location but UHaul moved our order. Frustrating but understandable. I called the location at 8:30am the day of to confirm. The owner refused to confirm my order because he was â€œon the check in screenâ€ and when I asked again he yelled and said â€œI'm not even open yet, call back in a half hourâ€ and hung up on me. Once we picked the truck up, we were told it needed to be returned at 3:00. I ordered the truck originally to be picked up at 8:30am and to have it for 12 hrs. When I called the store and asked they said â€œit's not our fault. UHaul trying to be nice squeezed you in ahead of another rental.â€ And basically told me to return the vehicle as soon as we could and hung up again. They gave no instructions on the return. We were charged for the moving pads which we were told we would not be if we didn't use them. Overall, this was the most rude and frustrating experience I've ever had with any type of rental service. Avoid going to this location at ALL cost!Stephanie S.
Pick up was easy. Van was cleaned and returned as instructed and a cleaning fee was still assessed. Will rent from other locations in the future.Charles K.
I wanted the dozen blankets but the vendor at Dublin Hardware did not have any to supply. He said U-Haul has not been supplying him with any. Bugger.Silvana G.
Nice cool little place.Nicholas B.
I've never ordered online before but the process was pretty easy except at the very end. I couldn't find my gas levelReem K.
This location will try to scam you for money and then ignore any attempts at communication. I have given more than ample time for a reply before making this rating. I had ended up filling the tank ABOVE what was necessary (required filling to halfway, I accidentally filled to the 3/4 mark) and was charged because they claimed that the tank was under. Then I was charged a "cleaning fee" for returning a spotless vehicle. Nothing was left in any part of the truck, nor was there a spec of dirt from shoes in the back. Absolutely ridiculous. Will never be using this location again and will be warning anyone I know that is considering this location. Such a shame as my family and I have had good experiences with different UHaul locations in the past.rebecca D.
Owner of Dublin Hardware was great. He was helpful and knowledgeable and I would return again.ALAN B.
Customer service was terrible from the calls to the pick ups and even the drop off nothing was organized. TERRIBLE SYSTEMyesenia S.
Customer did not leave a comment.BOB P.
We just dropped the truck off, didn't talk to anyoneNick S.
Online check-in and drop off were easy and straightforward - truck was waiting for me when I arrived. Thanks.Ramona M.
I chNged my pick up location bc Wtown did not have everything I needed. I booed thru your 1800 number and specifically confirmed with them that Dublin had all 4 items I requested. Bad service on UHAUL bc there were 2 items missing. The poor guy in Dublin says he's been asking for blankets for months. District manager you aren't doing your job. It's not the site I have problem with but UHAUL THE COMPANY. Will think twice next timeJuliana P.
Customer did not leave a comment.Mark Z.
I will never rent from this location again!!! Ever!! The manager/owner of the location is rude at best. He repeatedly told the customers to make sure the trucks were clean before returning them. I took the truck to the car wash to spray the bed out and make sure it was clean. The man then proceeded to charge me $25 for cleaning because in his opinion the plastic floor mat had dirt from my shoes on it. Funny thing is that I wore the same shoes in my car and didn't have any dirt or mud tracked in it. I believe it was a scam to charge more so he'd make more than the 15% he complained about!!!!!!!!!!! Terrible location!Troy M.
Customer did not leave a comment.Theresa L.
Excellent service.Tony S.
Customer did not leave a comment.denis B.
Very well run location. Van was ready paperwork in order, I was out I 5 minutes. Van was brand new.Daniel M.
Customer did not leave a comment.Joselph F.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Karen C.
The process is terrible and very time consumingJohn H.
From my app rqst, to speaking w customer service, when I notice a change in venue, to Speaking to scheduling, when customer service couldn't assist; my whole experience was nothing but outstanding. You have everything going right. I would not hesitate to use uhaul in the future n recommend your service. Thank youTim F.
Customer did not leave a comment.wayne P.
Excellent experience!!Vincent V.
It took the guy at the store, who was checking me out, 40 minutes to figure out how to work the app on his phone. He was bitching about the process the entire time while being rude to other customers who were waiting for help.Michael S.
Customer did not leave a comment.Joselph F.
Customer did not leave a comment.Walter M.
1.59 per mile is outrageous. In july it was .99.dominic T.
U-Haul didn't give me a drop off time till 10 min before I was apparently â€œsupposeâ€ to drop it off. Then charged me 20 bucks for a second dayAdam S.
The whole â€œcalling a referenceâ€ on the spot to verify I am who I claim to be is an odd policy. It definitely delayed the process of checking out / picking up the UHaul.Ryan S.
super friendly and helpfulEric F.
Kate is great. Very helpful. An asset to the company.William M.
Customer did not leave a comment.Joselph F.
Customer did not leave a comment.Alesia R.
Customer did not leave a comment.WENDY F.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.TONY R.
The on site U Haul staff was especially helpful. She walked me through the after business hours pick up and lock box procedure until I felt comfortable with it.Dale S.
The one taller gentlemen wasn't so friendly. He was just there to do his job. The shorter gentlemen was SUPER SWEET though.Dana C.
Customer did not leave a comment.Jamie H.
The only thing I was not comfortable with was taking a picture of my driver's license and sending it out on line. Everything else was fine. Thanks!greg S.
Comment in the 24/7 process is not totally clear. If the steps are sent in an email along with reservation confirmation, one can go prepared. It took at least 45 minutes before I was able to drive off the lot.Murali V.
Kate is awesome, we love her! Super helpful, educated, and kind! Very quick and responsive and anything we needed help with we could just pick up the phone and call her. She even fixed the email I just got that said the truck was never returned in literally 2 minutes.Vivkie C.
Kate was wonderful. Efficient and flexible. Love the Dublin Hardware location and happy to support a smaller local business.Stephen C.
No glitches whatsoever. Excellent service and support. Kate knows her stuff.Joseph C.
Kate (employee @ Dublin Hardware) was affable, knowledgeable, and kind. She made the rental process, from start to finish, a breeze in every sense. I recommend this location as a worthwhile option over the larger U-Haul distributors!John B.
Customer did not leave a comment.Emily V.
Customer did not leave a comment.Carol C.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Diana S.
The lady i spoke with at Dublin Hardware was super helpful and very friendly! She helped to make a very stressful time easier. I cannot thank her enough! THANK YOU THANK YOU!!!!!!!Brandon T.
Did a 3 day one way rental of a 6 by 12 trailer and returned it the next day. There asked for a refund on minimum time and called Chris the District manager and was told I had to pay the 3 day rate. This is not right as a customer I would like to see a policy change . John Ljohn L.
Kate was Great!!!Bill M.
Customer did not leave a comment.janice W.
Do yourself a favor and stay away from Dublin Hardware, they add charges I don't feel were justified or explained.Dennis N.
Customer did not leave a comment.Carol D.