Customer Reviews for Dublin Storage
(U-Haul Neighborhood Dealer)

123 reviews

711 E Broad St   Dublin, VA 24084

(540) 307-4146

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 307-4146

711 E Broad St
Dublin, VA 24084

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Makaela L. 
Rating:
5.0

She was very nice and professional

Ronnie S. 
Rating:
3.0

Customer did not leave a comment.

Mason D. 
Rating:
5.0

Great customer service!!

Shannon C. 
Rating:
5.0

Nothing. Was a superb experience.

John T. 
Rating:
5.0

Everything was excellent.

Cecil H. 
Rating:
5.0

Loved the staff! Very friendly and easy to work with. Was able to get a truck within 24 hours. Convenient location and key drop off. Would recommend this place for rental and will use in future, if needed!

Candice S. 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

The amber marker light on the front of passenger side fender was inoperative. Also there is some chafing on the white ground wire at the 4-way plug. I also had to move the wires sometimes on the tongue of the trailer in order to get the trailer running lights to work. However, the brakes and signals were always working. I might add, that the trailer pulled great and I was very satisfied. Everything that I've rented from you all has been built or constructed of a very high quality. I would love to purchase a used car trailer or enclosed trailer from U if you ever sell them. Well built items. Thanks, Larry B.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

francois W. 
Rating:
4.0

rented a 26' truck & car hauler. Two items were known to be broken of the truck, but the loading ramp was also broken & also nearly caused me to get injured.

JAMES A. 
Rating:
5.0

Great service the day I pick up the van.

Suellen K. 
Rating:
4.0

Thick layer of ice on the car transport unit that took 1 hour and $10 to remove at a car wash

scott R. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Muliang P. 
Rating:
3.0

Really poor customer parking and difficult to park a U-Haul truck in it. They take space and maneuver space.

Albert M. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla B. 
Rating:
5.0

Customer did not leave a comment.

Priscilla B. 
Rating:
5.0

Customer did not leave a comment.

Peggy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLARUTH B. 
Rating:
4.0

Not about the location, but returning the truck online was a terrible experience full of setbacks because the webpage kept refreshing and asking for a "more recent picture".

Christopher R. 
Rating:
5.0

When I got to the location it was after hours. The U-Haul web site was not working to pick up my location from my phone, so it would not allow me to do the contactless drop-off. There was an after-hours phone number on the door. I was able to get in contact with Jennifer and she gave me good information about dropping off the truck. She told me she would process the return when the shop opened on the next business day. She took care of things as she said she would. Appreciate it!

John C. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
4.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Gary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priswilla B. 
Rating:
2.0

We were supposed to receive some furniture pads and an appliance dolly, but nope.

Kevin D. 
Rating:
3.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Everything went well..

David M. 
Rating:
5.0

Jennifer was wonderful.

David H. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
3.0

We didnt get around to checking the back of the truck until we go home after pick up ready to load for the move-it was down pooring at pick up. We opened the back of the truck and were overwhelmed by the odor of what was probably animal urine and feces. We had a tight timeframe to move and weren't able to effectively clean the back of the truck well so we had to load our belongings into the back of the truck that reaked of what seemed to be animal urine and feces. We were excited to rent a Uhaul and move into our new home but we were very disappointed we had to move our things in a truck that was like that.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Priscilla B. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

George was a great person to work with at kernersville n c gffice . was a hard place to find

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

david w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

The lady I dealt with is absolutely wonderful. Very professional and friendly. Would definitely recommend this location to anyone.

Shawna W. 
Rating:
5.0

We would definitely satisfied and would recommendit to anyone and use your services again.

Johnny Q.  |  Overall Experience 
Rating:
2.0

Minimal assistance with auto transport. Truck seemed to be old and under-maintained.

Fatima G. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Lock provided did not fit into rear door latch. I wish I would've known that not only is an alternate customer required but a SECOND alternate customer is required for self checkout. Yeesh. Otherwise the truck was great, clean and nice to drive.

Nancy M. 
Rating:
5.0

It's seems that the company is in need of more of the auto hualing trailer called several places before finding one. Drove passed several uhaul places to get to the Dublin va. i would really like to be able to purchase one of these trailer's if uhaul has any to sell

Carl Y. 
Rating:
5.0

N/A

David M. 
Rating:
5.0

Customer did not leave a comment.

Donna E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
3.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Drop off was much more appropriate, and professional. She was courteous and friendly. Took zero time. Would recommend her 1000 times.

Tanya E. 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Exactly what I needed. Thanks for the great service Jennifer. Jesus is the answer!

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

GPS took me to a road that runs parallel with the one the store was located on. Certainly not anything that was UHaul's responsibility, I called and Jennifer easily explained where the location was.

Rebecca W. 
Rating:
2.0

Please remind the staff (owner?) about COVID-19, social distancing, and the need for a mask. Also, I would have appreciated if she installed the trailer onto my hitch rather than asking me to do it. I would have also appreciated the ability to troubleshoot wiring and hook up issues, without the need to call another person to come.

Lauren T. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Your manager is great! Really helped us for a smooth move.

Daniel M. 
Rating:
3.0

Rented online for Sunday p-up but went by location on Saturday. The woman was rude plus I rented an appliance dolly but a utility dolly was in the back of the truck. Charged me for it but not what I needed or ordered. Major inconvenience. I could have made other arrangements to have one.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

KANAWHA J. 
Rating:
5.0

Customer did not leave a comment.

Lotoshia N. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

I paid for moving boxes, but they were not in the truck when I picked it up. The pickup location was not open, so I couldn't get the boxes. I called uhaul and was told that I could go to the other uhaul location and get the boxes, but when I went there, they did not have them. I am very frustrated that I didn't get the boxes that I paid for.

Bradley S. 
Rating:
5.0

Excellent customer service

Nyisis S. 
Rating:
5.0

Nice and efficient staff. Enjoyed dealing with them.

Harley D. 
Rating:
5.0

Although the location was closed, the UHaul web page walked me through the turn in procedure (pictures of equipment inside and out, parking location, GPS acknowledgement of location) was fantastic. I felt comfortable returning the equipment even though no one was on-site thanks to the info UHaul collected from me at turn-in.

Eric D. 
Rating:
3.0

Customer did not leave a comment.

christina L. 
Rating:
4.0

The owner was very friendly and personable! I would recommend this location anytime!

Meredith C. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
3.0

Customer did not leave a comment.

ryan K. 
Rating:
5.0

Felt sorry for this location to have to receive such a piece of junk on a one way.

Seth G. 
Rating:
5.0

Dublin Storage personnel was very helpful and the nice lady had all the paperwork filled out and ready to go.

Doug F. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Thaniel S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Nothing got it right the first time.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

bobby V. 
Rating:
4.0

Customer did not leave a comment.

Debbie B. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

susan K. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
2.0

Always had to leave a message when I called, had to wait for someone in office when I arrived.

Karen W. 
Rating:
5.0

The truck we use was nice, but it was a ruff ride.

wallace J. 
Rating:
5.0

The people were very nice to there customers

EMMETT T. 
Rating:
5.0

Excellent service.

Larry H. 
Rating:
4.0

Too expensive. For in town only

Cameron F. 
Rating:
4.0

I was told and have in writing that I'd be paying extra milage in miles. When I got to the drop off they cashed me in kilometers at same .40 rate.. straight up bulk shit scam... Indian behind counter acted like a complete idiot saying they're measure in kilometers.. fuck u haul

Brandon L. 
Rating:
5.0

I'm totally dissatisfied with U HAULS decision to change my drop off point at the last moment to Dublin. I have filed a complaint with your service representations. I had to drive 45 minutes to drop off the trailer.

THOMAS G. 
Rating:
3.0

I did not know to schedule a drop off. This location was away from my destination. The attendant was kind and helpful. No problems. Appreciated her help and ease of return.

andrea M. 
Rating:
1.0

Drop off location way too far! I booked early and a closer drop off location should have been provided

Sandra A. 
Rating:
5.0

Have used dublin storage 4 or 5 times. Will use again if needed.

Mike B.  |  Overall Experience 
Rating:
5.0

One of the best storage facilities in the area. Great people managing it.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I did not return truck

Thomas S. 
No reviews have been submitted for this location.

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