There wasn't a problem with my pick up location as much as there was with uhaul itself. You guys couldn't keep track of your trailers which made my timeline get messed up for when I needed to get things done and returned back to y'all, so naturally you slap on late fees and â€œwrong drop offâ€ fees. And then of course when you call, somehow y'all are so busy I can't get anyone on the phone. Ever.PETER R.
Customer Reviews for Dudleys Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Truman R.
I scheduled for self-pick up at 7am at a U-haul location. One day before the move, I was told that that location did not have the truck and arranged self-pick up at this U-haul dealer on South post oak road. I went to the location at 7am, there was no one in the office. The location was dirty with flies and garbage everywhere. No one picked up my call. I completed the paper work and paid on line. However, no pick up instruction was sent to me. No code to the key box was provided to me. I called U-haul customer service and was placed on hold for >45 minutes. Finally talked to a representative, who told me he couldn't even see the truck in the system and there was no key box code in the system and he could not do anything to help me. So he transferred me to his manager. The manager did not pick up the phone and I talked to another representative after another 15 minute wait, who hanged up on me without providing any help. The owner of the dealer place finally showed up at 10am (3 hours after the scheduled pick up time) to give us the key. We scheduled movers to load and unload the truck. Because of the delay, we have to pay the movers for sitting to wait for 2 hours. To date, we still did not get an explanation of why a key box code was not provided to us after I completed all paperwork, verifications, and paid. The wait for customer service was unacceptably long for an emergencies like this and the representatives were not helpful at all and even rude to just hanged up on me after my long wait. I would not recommend U-haul for anyone and I would not use U-haul in the future.Fangzheng Y.
Give these people more uhauls and more authority best and fastest uhaul experience I have ever had. Most times it takes forever to drop off as well as pick up excellent customer service and management!RUSSEL N.
Customer did not leave a comment.joann S.
I unhooked equipment myself and their attitude was horrible!Danny R.
All good.RUBEN R.
Customer did not leave a comment.PRINCESS LEE D.
N/A. Service was fast and efficientJESSIE B.
Customer did not leave a comment.Saheed S.
Customer did not leave a comment.FLOYD W.
Customer did not leave a comment.Alexander F.
Customer did not leave a comment.Ashely B.
Stop adding extra fees without telling customer ($8.00 above given or quoted price). Should advise if mandatory.LEE ROY D.
Customer did not leave a comment.EDDIE P.
Customer did not leave a comment.Timothy E.
Customer did not leave a comment.Rina R.
Refused to take the uhaul because I was given a leaking uhaul from stl.Kalidou S.
Customer did not leave a comment.DARREN J.
We used the UHaul self-service system to pickup our truck as it was a Sunday morning. We asked for a furniture dolly, a utility dolly and furniture pads and they all were missing (leaving an unlocked truck on an open plot in a bad neighborhood for a customer to pickup explains it all). The self-service system on the app while being a great idea is very poorly executed.Karan Gautam K.
Customer did not leave a comment.Samone M.
Customer did not leave a comment.Yolanda M.
Customer did not leave a comment.adam T.
Customer did not leave a comment.matt H.
Customer service was awesome!Valaina M.
Customer Service is very important ThanksMargie I.
Customer did not leave a comment.David P.
Customer did not leave a comment.De'Andra R.
Customer did not leave a comment.Rodney C.
This was my first time moving myself. Every thing was running smoothly.Bridgette S.
Customer did not leave a comment.Rejhi D.
Customer did not leave a comment.Betty P.
Customer did not leave a comment.Juan G.
This affiliate (Dudley's Auto Service) was very unprofessional. My pick-up time was 8:00 am. The owner arrived late and waited in his car talking on the phone. I had to inquire as to whether or not he worked there. He was dismissive and remained on his phone. I told him that I would leave and come back shortly as I needed someone to drive my vehicle back to my residence as the location pick-up was in a questionable neighborhood. The owner then stated that the business would be open when I returned.. Upon returning 20 minutes later, the owner was out and I had to wait another 10 minutes for him to return and process my order. Upon inspecting the truck, I discovered that the owner did not ensure that the gas tank was full. The gas hand was below a quarter of a tank. I informed the owner of this prior to leaving the premises and he informed me to return it as it was at pick-up. I did just that only to be charged two fuel charges totaling approximately $72.00. Upon returning the truck at 8:00 am the next morning, the business was yet again closed with no one insight. I utilized the U-Haul drop box. Overall, this was a horrible rental truck experience. This was the worst I've ever had. I've rented from U-Haul numerous times before and never had such a terrible experience. I wiki never go through a 3rd party affiliate like Dudley's Auto Service again. In addition to Dudley's, the U-Haul Representative that took my initial order botched up my contract and did not fulfill my request for service. As a result, I now have to dispute being overcharged via an extensive process. I am so upset and frustrated with such a poor mishandling of my rental needs.Cleo W.
First off, This location was fine but I will NEVER use Uhaul again. I requested a location that was open at 8am to start early but was given this location that didn't open until 9:30!!!! Which missed up my mover's ability to assist me with moving!IVY E.
Not a thing, Dudley took care of me. Really cool guySharese J.
My beef isn't with the actual location. Please understand I am not ranting on about the ser vice if the lication, or the equipment itself. Uhaul advertisements are misleading. You can see for yourselves on their vehicles. Such as the truck that I rented. 29.99 per day. To me is 24 hours., not 22 hours. I've rented to them before and I drop off same time I pick up. This time I was charged an extra day for a couple hour difference. Plus the inconvenience of having to take pictures of everything all while being in a hurry because of a ride. I will not recommend uhaul to anyone there are many other places to rent from. Uhaul has definitely lost my business.Esther R.
Customer did not leave a comment.TAMMY D.
Customer did not leave a comment.imelda V.
Very friendly service... Great experienceAndres G.
excellent customer service. Did a great job. Would use again.Deloyce B.
Very small location with limited inventory.Michael B.
Made a reservation for 5:30, drove 3 hours to pick up the trailer for my move. The man who does uhaul rentals didn't show up till 6:30. The lady who works at the store there hardly spoke English and no one could get ahold of the man. Very upset I had to wait so long. I was supposed to be reimbursed and never was!Rachel S.
I try during the day in more than one locations close but none had personal to give te keys after using the website option. Almeda and other was no able to attend. This Post Oak location told that the truck was the only one around... and was not true. After in my way to my destination I saw a location closer full of trucks... The truck in the back was not clean. Also I ask from the beginning to return the truck in a different location. I needed to pickup at 77045 and return it on 77044 location, less than a mile from my destination and in the same city (Houston) The branch don't tell me must to return to the same location until we had the contract signed and no time to go to another location. That makes me made a round trip over the double considered to this movement, I consider 30 miles and because of that I pay for 59 miles.Rudy B.
Customer did not leave a comment.Audrey Rose P.
Great service!Robert L.
Customer did not leave a comment.APRIL M.
I felt like I was renting from a 3rd World country.Linda H.
Very nice and professional. Makes you feel like family.Shameka W.
No one was available for a drop off Place was crappy dirty. Smelled bad Person working there was rude and un politedenzo R.
I am not sure the miles were right but the man was very nice and it was easy to get the truck and go about our move. The truck was clean and gas was full so that was niceSamantha S.
Customer did not leave a comment.KEwan W.
I have been renting from UHaul for years and ALL of my past experiences have been remarkable for location, clean easily accessible locations and professional personnel, except this one. This was a rude person who made accusations of "marijuana odors" in the auto and when I disputed his claims he became belligerent, boistrous and rude. I asked him to let me smell the odor at which time he stated the truck was outside. I asked for the key at which time he went to truck and flung open the door and walked away. I stepped up into the truck where no smoke of any kind was smelled. I went back inside and he raised his voice and said "you can go, I'm done." When I first got there there was a trailer attached to the truck, the windows were up and doors were closed. If as he claimed there was such an obvious odor, wht did he not have the truck open to expel this odor? Even though he stated he was waiting for the person to come get the truck, he had not checked my rental out. I had rented this truck for a full day and estimated 50 miles but returned it 15 hours early and approximately 25 miles less and I really feel he was going to let the next person take it without checking it out of my name. I told him that he was lying about marijuana because I have never smoked any type of drugs or cigarettes and I was in the truck from the arrival at my son's home until we returned it to his business. My sons loaded and unloaded with me present since it was rented in my name. My sons are both over 40, one is manager of a business and the other is a loan office for a bank. I am appalled with this man's presentation as well as his customer service and appearance of his business. I am sending a formal written complaint to the Arizona headquarters as well as this email reply. Thank you.Barbara C.
The location was very unappealing and threatening, and I would not want my wife to go there alone; the agent was friendly. Although I reserved the equipment on line and refused the waiver, the agent put it on my reservation anyway. Then said maybe he could give me refund, but the paperwork would take a long time to do. So, I said forget it, just leave it on the lease. Then, trailer I assigned was old dirty and did not have safety chains, and the agent did not offer assistance to hook it up. when, I informed the agent it did not have safety chains, he said just take a different one, but no changes to the paperwork was done.Weldon G.
Customer did not leave a comment.john S.
Customer did not leave a comment.WANDA F.
The contact to pick up the Uhaul was half an hour late. The vehicle was covered in mud inside and needed to be cleaned cashing me to be delayed by an hour.John William D.
Customer did not leave a comment.Garry C.
Excellent customer service..... The Best.Eric O.
Customer did not leave a comment.DEMETRIAS H.
Customer did not leave a comment.Shahara S.
Customer did not leave a comment.Ethiopia H.
Customer did not leave a comment.ADRIANA R.
Customer did not leave a comment.Kristina C.
Customer did not leave a comment.GILBERTO C.
Customer did not leave a comment.ERICKA G.
Customer did not leave a comment.Deborah A.
Customer did not leave a comment.KIMBERLY T.
I forgot my phone and he helped me to find a ride. Thank you so muchAdekunle M.
Customer did not leave a comment.Angela R.
Keep up the good workRobert S.
I was over charged and the sales representative was not available to reverse the hidden extra fees and did not return my call. Please help me. Jo Harris 713-201-8264 email@example.comJo H.
Customer did not leave a comment.Germane H.
Customer did not leave a comment.latorya C.
I was charged different from what I placed order for . For example I didn't want insurance and I was charged for it.Sameer J.
Dudley was great. Very friendly. Very helpful. The location that relocated to me Dudley was very poor. The truck was not at the location at the reservation time. I was also disappointed that the voucher for a reduction in price was never honored.baine H.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.Corrita T.
Customer did not leave a comment.ladarryl C.
Customer did not leave a comment.Kobi M.
Customer did not leave a comment.LEON P.
I should have turned away when I walked up to the place. There was about 8 guys drinking beer playing dominoes. I was overcharged as they changed my reservation without asking. I was being hit on as I was leaving. The truck was filthy and had something wrong with it. Actually several things wrong. I was asked very personal questions while trying to inspect the truck which I never did. The guy outside grilling was supposed to take me to do so. Instead asked me a bunch of personal questions like i previously mentioned. All he did was turn on the truck check the ac and shut the four for me as it wouldn't shut. Than the seat wouldn't move forward, it was filthy. I drive to halfway to my storage and turned around as the truck was driving rough. After dropped it off one of the guys had the nerve to give me his number in front of my husband. Do yourself a favor if you need a truck don't go here. Try budget. I didn't even get to do what i needed to get still had to pay outrageous charges. This is more of a flophouse nasty shop. Do not trust their trucks! I thought I was going to break down. Never again!Heather B.
Customer did not leave a comment.Jazmyne H.
Very HelpfulDavid C.
Great service and friendlyRon H.
Customer did not leave a comment.Sonia H.
Accommodating and professionalYunru S.
Customer did not leave a comment.Melissa H.
Customer did not leave a comment.Mohamed A.
Customer did not leave a comment.Jessie G.
It's a small service station. I didn't realize that when I decided to drop the truck off there. But it was the only place open late. I couldn't fit the 26' truck into the parking lot. If I'd done my research I would have waited until the morning and dropped the truck off at a bigger center.Timothy M.
Bunch of people sitting around in the path of customers. Felt like I was intruding on a family get together more than I felt like a valued customer. Overcharged for trailer rental immediately then had to go through an hour long phone hassle a day after returning the trailer just to get a refund of the overcharge. So instead of getting my day going and getting the rest of my stuff packed and on the road for my 270 mile move, I wated nearly 2 hours dealing with crap that I originally objected to when picking up the trailer. You can't get a hitch or trailer wire installed on your vehicle at this location either, so better be prepared. To sum it all up, I hadn't used Uhaul in over 2 decades because of shoddy customer service. This experience has confirmed that I will never use Uhaul again. Don't waste your time or patience with this place or Uhaul.Norman T.
I arrived at my pick up time of 8:00 (after calling the day before to confirm I would be there at 8:00) and the U-haul manager did not arrive until after 9:00.Rachel A.
Customer did not leave a comment.nerys G.
Customer did not leave a comment.Victor H.
Horrible customer service. The owner was 1 hour and 25 minutes late for my appointment pick up. After he arrived, ignored my delay and catered to a female customer. I will never use this location again or recommend.carl A.
This was by far the most unacceptable customer service oriented place of business ever! From having a complete disregard for customer service, etiquette and flat out manners, this place even wanted me to lid my own 6x12 enclosed trailer after not even wanting to hook up my receiver to the truck. They gave me dirty unpackaged blankets, did not perform an inspection of the equipment or the function of the lights and even connected the chains the wrong way. They even forced a charge for the rental protection! This was a very uncomfortable situation that felt unsafe for my two children and I. I gelt as if it was better to leave the location and call road side assistance from a safer less aggressive location. I will not ever do business there again and suggest no one does either.VICTOR A.
Customer did not leave a comment.detrick F.