Staff were great!
RICCARDO N
Customer Reviews for Dulux Paints
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was great and actually took time to talk unlike robots at other businesses. Equipment did the trick and was ready upon arrival.
GERALD DFriendly customer service, received a clean and well maintained truck.
SHERIDA BKevin and tyler are amazing to deal with 😁😁😁😁
STEPHEN DExcellent service friendly and prompt
DAVID BService was great - truck work perfectly for need. Thank you! Chris
CHRISTOPHER MAlways great communication.
HANNA MI rented two trailers at the same time. When I booked the second by phone from central reservations, I booked a larger one. When I arrived, I was told that a the smaller kne was booked because yhe larger wasn't available. Thislocation is open on Sunday, which is great, but their phone message makes no mention of Sunday.
CHERYL VYour website shouldnt take me to a location that doesn't have what I asked for.
CHERYL VCan't think of anything.
DANIEL GEnsure that all equipment is available
AMY GThe employee I dealt with at the pick up location in Cobourg was great, very helpful. However once I got to my location the inside of the trailer needed to be swept out. The more annoying part of my rental was that U-Haul changed my equipment pick-up location from Bowmanville to Cobourg which is over 30min away in the wrong direction. Also, my scheduled pick up time in Bowmanville was 2pm, the Cobourg location closed at 2pm therefore I had to take extra time off of work to make it before they closed.-
SCOTT MNothing. Great service at this location
DONALD HRep was fantastic. Quick, knowledgeable and helpful.
JUSTIN VWas very smooth transaction very nice service.
SUZANNE NI think offering a seniors discount would be advantageous especially in the times we are in.
DARRIN DExcellent service from checking in to taking possession of a clean truck. 😊
STEPHEN IKevin was amazing, friendly, knowledgeable, and a great person to deal with. We live over 40 minutes away and when we need to rent any type of U-Haul in the future we definitely would make the trip back to this location just to deal with Kevin. Thanks again Kevin!!!
ROSANNE SMore cargo trailers
JON DNothing at all, I always go to the same place and I love everybody that works there. They are amazing to deal with an amazing people in general. 😁😁😁😁
STEPHEN DHighly recommend this location! Kevin and Tyler are 10/10 awesome guys. Really appreciate the professionalism and care they put into their work.
BUD Tit was all good
LINDA ATyler and Kevin are awesome! They go above and beyond
BUD TTrailer was snowed in when I arrived and the young lady was incredible in going out and digging it out so I could hook up and leave. I have used Uhaul many times and continue to have great service by all of the staff,
CLARK KAll good
FRANCIS CThank you!
DOUGLAS SThere were no daytime running lights working on the u-haul
MCKAYLA HI will never rent any vans in winter again. Without snow tires these vans are crap.
CLAUDE AI rented a van that initially told me $.70 a kilometer when I reserved it when I got there to pick it up they told me it was $1.09 they gave me a van covered in mud that I use for one and a half hours and because I had my dog with me, they charged me a $35 cleaning fee when the van was disgusting to begin with. I admit my dog was with me For the hour and a half but there’s no way he left $35 worth of hair in a dirty van. I will never rent from U-Haul again this place. Absolute trash, go to the storage place to rent next time and stay away from Dulux paints in Cobourg Pete
PETER JGreat customer service thank you
MICHAEL WNo comment at this time
KENNETH WAmazing experience!!
SKYLAR FI have nothing to complain
JOSE GTruck was supposed to be able to picked up by checking it out via the U haul site. When I arrived at the location 5 minutes before I had reserved my truck the owner called me and let me know that his employee would not be there for another 25 minutes to check the truck out for us. When I asked him if I was just not able to do it online like I had expected I would he told me no, because the truck has been rented the night before his employee had to check it in before we could check it out again. This already made things stressful as we had a timeline on our move and paid help waiting. When the employee finally arrived he informed us that the truck we had reserved was actually not there. He offered us a bigger truck for the same price and that was fine until he realized that truck was reserved already and actually we would have to make do with a 10’ instead of the 15’ we had reserved and actually needed. So because we had to start our move ASAP at this point (it was already 30 minutes after we were supposed to have our truck) we took the 10’ because it was better than nothing. So now running 45 minutes late. It didn’t fit everything. Not even close, so we then had to go to another uhaul location in town and rent a second 10’ truck and ended up with twice the truck as km costs. Didn’t seem like this location cared at all, no more than a simple “sorry about that eh” offered. The second location was appalled and said this should never happen. And it won’t to us again because that was the last time we will use uhaul.
JAMES BEverything was fine.
GEORGE PI booked a trailer in Napanee Ontario. The website indicated the trailer would be there on that date. I get a phone call a couple of days in advance to say that location won’t have a trailer. My suggestion is to create a website that accurately identifies where the asset will be located and if it’s not available, don’t tell the customer that it is.
DOUGLAS KKevin was a great person to deal with.
KEVIN CI rented a trailer. I found the staff excellent. The trailer had a license plate bulb not working and a running light not working. The brake lights and turn signal lights were working.
GREGORY TNothing. Exceptional service and super efficient. Made the whole experience seamless.
SARAH Goriginally booked a 20 ft van in stouffville ...recieved a call the night before move that i would have to pick up in newmarket ...which totally messed up move ...i was told would get $40 discount for my troubles ...when i arrived at newmarket was told no discount but would get extra mileage ...when i dropped vehicle off ,,,,no extra mileage was given and i was overcharged from original contract amount ...will be lodging complaint with consumer protection
GARY MGreat service and good equipment...
Russell HSuper helpful and friendly! Nothing and I will be back to this location for any future use!
JULIE OWhat a fantastic experience I had renting a uhaul from this location. The staff was friendly and courteous and I would definitely recommend this location to friends. I certainly will use this location in the future. Peggy
PEGGY CKevin, from the location I picked up from, was probably one of the best customer service experiences ever. I needed a trailer last minute and he did everything he could to help me find one. Best service ever.
PIOTR MFolks at this location are always polite, engaging and helpful. TOP MARKS!
CHRISTOPHER GExcellent customer service. Easy process. Thank you!
SARA VArrived for pickup and trailer wasn't available. Had to contact hitting to get things figured out. After nearly 30mins on the phone another location was setup. And had to drop off at the new location and not the spot I choose online.
Garry MGreat experience! Brand new cargo van, easy process, friendly staff...would definitely rent here again!
Douglas LNothing You’re doing everything to make it great
MIKE PImprove the pick up process for your app. It is clumsy and difficult to navigate. I ended up going inside and having the store attendant sort it for me. The return process was very easy.
John FThe girl I dealt with was incredibly helpful and friendly. I will be back and will definitely recommend!
Jessica BRear Tire of Trailer Was Bald - Below Tread Mark Highly Unsafe, This wouldn’t pass MTO inspection if stopped while travelling, also threat to life and property in case of accident due to faulty unmaintained equipment. I was also told they didn’t care to check the if my car transport device was properly attached. The words used were “I don’t give a fuck if you come back, well I care but your ok to go”.
Jordan SI’m not very impressed with the way you handle refueling of a rented vehicle. Last night I had to only tip the needle ever so slightly above a quarter tank to get it back to where I thought it was when I picked the vehicle up. But because the fuel needle doesn’t work while the engine is off, I even had the key in the aux position, I ended up putting enough fuel in to fill half the tank. Easily and extra $30. $30 which you now get to keep and charge the next guy for.
Daniel KTransaction was explained well and service was good.
Bill MFriendly service. It was an easy process to pick up and drop off the vehicle
Jessica F