Customer Reviews for DuPont Heated Storage
(U-Haul Neighborhood Dealer)

286 reviews

3400 International Pl   Dupont, WA 98327
(at Center Dr)

(253) 964-2500

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(253) 964-2500

3400 International Pl
Dupont, WA 98327
(at Center Dr)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service from the DuPont Heat and storage location

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Nichole N. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL S. 
Rating:
2.0

My location was changed last minute, causing me 15 extra miles in fees. The back had zip tied sheets and dolly that got in my way.

TYLER C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

Maryanne C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

The dude behind the counter was legit....Great experience....

Eric L. 
Rating:
1.0

Toooo expensive

Christian B. 
Rating:
2.0

They over charged me and never send receipt to see why I was getting charged so much

Jacqueline L. 
Rating:
3.0

The assortment of vehicles is way too limited.

Oscar G. 
Rating:
5.0

Great service.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Vladimir S. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Location staff was excellent.

PESI T. 
Rating:
5.0

Great staff. Clean vehicle and store area. Will definitely use this location again.

Lashonna A. 
Rating:
5.0

Have an alternative to Smart Phone processing of reservations. A paper reservation turn in process would be appreciated.

Vincent M. 
Rating:
3.0

Just a drop off after hours

Monnette R. 
Rating:
5.0

Christina, the receptionist provided great customer service. She explained everything thoroughly and friendly. Thanks ma'am!!

Edison G. 
Rating:
5.0

I forgot her name coz I was in a rush, but I was there yesterday (Sunday March 1st), and the lady that was there was very welcoming, nice, and respectful. She has a great customer service interaction. Thank you

Gary D. 
Rating:
5.0

There was a issues with my original rental with times and dates. But the situation was handled very professionally and the man was very kind helping with me other options.

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

No issues at all. I will use again when needed.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Friendly staff and the equipment are utilized was in impeccable condition. I couldn't have had a better experience.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
5.0

Awesome customer care! Very friendly workers and easy to find location. Would definitely recommend this Uhaul facility to others. You guys are the best! Thanks for making my move simple and convenient.

Gabrielle W. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Great customer experience. Very professional and courteous serviceman. Will you again! Thanx!

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Cole K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
1.0

I've been a UHAUL customer since 2007. I moved from Florida to Fort Campbell, KY with one of your trucks. On the way, I had some issues, called the 1-800 number, and it was promptly resolved. Since then I've always relied on UHAUL for anything related to moving. Unfortunately, due to the lack of professionalism of one of your representative, I will no longer bring my business or ever recommend using UHAUL. On November 12 2019, I went to the location mentioned above to rent a truck and a dolly. The female representative made it happen quickly. There was just one small mistake on the receipt, she billed me for two dollies instead of one. No big deal $7 extra, she's the one that pointed it out, and said that it would be fixed. No issues so far, I'm a satisfied customer. On the 13 , I come in to return the truck, the female clerk was not there, The manager was on site. He opens the door, we great each other, I turn in the dolly, and head towards the counter. I asked him if he needed the receipt, he said no, grabbed the keys from me and told me that I could either wait or come with him to inspect the truck, I waited. He comes back, I tell him about the extra charge, he said he'll look into it. He does his thing on the computer, prints out a receipt, hands it to me, while telling me that I was going to be charged for 20 miles. I only drove 12 . I bring it to his attention, he answers in an annoyed tone, like I was a nuisance, telling me that he only puts information in the computer. as I take a closer look at the receipt, I realize that I he gave me the wrong receipt. I hand it back to him, he does his thing again, prints the right receipt with the correct mileage. I look at it and see that the $7 for the dolly was not removed. I bring it to his attention, and his answer was that the amount was correct, asked me if I knew how math worked, and handed me a calculator. As I try to respond he tells me that he could not deal with me anymore and to please leave. I asked him when the other clerk would be there, he said that he was the manager, there is nothing she could do about it and asks me to leave. I point out the double charge on the receipt, he tells me that it's accurate and kept insisting on me leaving his store if I wanted to complain to call the UHAUL number. I told him that he just lost my business over $7, (I really don't care about the money, the feeling of being ripped off and insulting my intelligence in the process, is what really infuriated me) he was fine with that. I kept my cool walked away. As I left the store I felt angered and humiliated. If that's the kind of people you want to represent your brand I can't support this type of business practice.

LUIS B. 
Rating:
5.0

Customer did not leave a comment.

Brandy A. 
Rating:
5.0

Nothing really. Communication was effective and overall the experience was good.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

Glenda J. 
Rating:
4.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
3.0

Over estimated starting fuel level

steve L. 
Rating:
5.0

Customer did not leave a comment.

Bryce J. 
Rating:
5.0

Clean facility, excellent staff - I wish I could recall the name of the young bearded fella who helped us, but he was WONDERFUL! Thank you so much. I've already referred people to you

Catherine R. 
Rating:
5.0

Very friendly staff and very efficient too. Explained the charges and had truck waiting on time.

Skip B. 
Rating:
5.0

Quick and to the point. Representative was very straightforward and polite. Would come again.

Spencer S. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

None was great overall experience

Jeffrey C. 
Rating:
5.0

This was my first time ever driving a uhaul/truck, and they didn't come out to the truck to show me anything about anything. Turns out it was pretty easy, but would have been nice if they gave a "tour" of the vehicle.

Jane T. 
Rating:
5.0

Very professional, caring and friendly staff. After the 1st uhaul I rented broke down 2 miles out from where I picked it up, i was given a replacement right away. Michelle was very nice. I called that top customer service. 100% recommend it

vanessa S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

engine cover in cab was loose; heat escaping from engine compartment into passenger cab area. Told attendant on site.

Ed A. 
Rating:
5.0

Customer did not leave a comment.

Kareen M. 
Rating:
4.0

Ordered van online almost a week early. Had to use the app to pick up because I wanted van earlier than store opening. The day before I was to pick up I received a phone call saying that location did not have the phone/app pick up. My complaint is why did it let me sign up for it in the first place AND why did I receive a phone call the day before and not soon after I booked the van. It was very frustrating to have to deal with that. I'm already stressed out about moving. Needs to be fixed.

Suzanne S. 
Rating:
5.0

This location is the best. This is the 2nd time i've used uhaul with this location. The 2 times I reserved at Dupont Pharmacy they transferred me by email to another location and then the second time I showed the lady that I made a reservation on my phone I showed her the email and she said nope no reservation here. OMG. Sorry but she flat out lied to me even when I showed her full proof. Jesus the incompetence of Dupont Pharmacy. This is the same place I saw the lady dancing outside before she opened the doors I thought she was homeless at first because she was acting irratic she actually worked there because she opened the door.

grey W. 
Rating:
5.0

Customer did not leave a comment.

grey W. 
Rating:
5.0

Stay the same - I was in and out within 5 minutes. Quick, easy, and trouble free.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Aytug D. 
Rating:
5.0

5 minute check in and check out

DAVID K. 
Rating:
5.0

Handy having a storage area with a U Haul franchise attached.

Jon S. 
Rating:
3.0

Did not sound like it was running fine

Jacob E. 
Rating:
4.0

Customer did not leave a comment.

Lee J. 
Rating:
5.0

Quick service for renting a truck. In and out in less than 10 minutes. Thank you

RICHARD A. 
Rating:
4.0

Customer did not leave a comment.

Alicia J. 
Rating:
5.0

Not sure. This is one of the best U-Haul sites we have used over the past several decades.

John O. 
Rating:
5.0

Wonderful customer service!

Margaret F. 
Rating:
5.0

This site ran short of packing blankets, even though I had reserved a dozen...the guys at the other end gave me credit for the shortage.

Michael S. 
Rating:
5.0

On Dupont Washington, the Gentleman was very friendly and easy to get along making sure it was a smooth transition to and from. thank you

Nathanael K. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Extremely helpful, especially Derek, was able to resolve an issue with the corporate number calling and telling us wrong information about pickup times and helped us pick the best plan for our move.

Alexander B. 
Rating:
5.0

The quality of your staff is very inconsistent from location to location. This results in dramatic differences in customer service experience levels. This location is staffed with great folks.

Shute T. 
Rating:
4.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Staff was very accommodating

randALL P. 
Rating:
5.0

I am sorry I don't remember her name but the worker was very pleasant, kind and helpful. May 1st around 2 pm shift. She was wonderful.

Kathrina J. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Great customer service!

Mark A. 
Rating:
4.0

Theirs was my second location. I had a reservation about 10 miles closer and when I went to pick it up they didn't have the truck so I had to go somewhere else and pay more mileage. Not very happy about that

Hilary M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Very friendly service!

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Excelllent service. Spotlessly clean and well organized facility. Immaculate bathroom. Painless rental experience. A 2018 experience, technology wise. 10/10. Truly.

Christian Y. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN Y. 
Rating:
4.0

I forgot to grab the dolly on my way out, therefore didnt use your moving dolly. I called & the guy said he didnt think they'd charge me for it, but they did. I think u should refund my $7.00 since i didnt get it.

Lana P. 
Rating:
5.0

Derick did a great job for us. Low pressure, high quality customer service.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

trevor Y. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Great customer service. Smooth fluid process

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Frederick A. 
Rating:
5.0

Excellent Customer Service Personnel!

Fred K. 
Rating:
5.0

They were very friendly and the vehicle was clean and already available with no wait time. They were very professional and I would highly recommend this business!

Derrian B. 
Rating:
5.0

There was a discrepancy with my bill and April worked diligently to help correct it.

Gene B. 
Rating:
5.0

Customer did not leave a comment.

Mauricio M. 
Rating:
5.0

On the national level, improve the website reservation system so it stops sending people miles away from the nearest location, such as the DuPont store, in order to pick up a truck! I know this tactic enables U-Haul to make more money off the mileage, but it is disingenuous. The DuPont store was very helpful and delightful to work with.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

We were supposed to pick up our reserved truck at the Steilacoom Blvd. location, Steilacoom WA, but the attendant was too busy washing cars to be of any assistance. Your U-Haul locations in Lakewood, Olympia also seem to be chronically understaffed and crowded inside.

Thom W. 
No reviews have been submitted for this location.

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