Customer did not leave a comment.Nicholaus W.
Customer Reviews for Dutchman Creek Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage units were great. The facility was clean and easy to maneuver. The management was very helpful and always there to help.Melinda V. | Overall Experience
Customer did not leave a comment.Caroline D.
Easy rental and return!Bradley J.
Our unit let rain and mud inside. It destroyed a $1500 King mattress that was in a plastic mattress bag. Very disappointing....CLARK M. | Overall Experience
No problems whatsoever! This was just what we needed!Thomas C. | Overall Experience
Customer did not leave a comment.Sarah C.
Couldn't have been happier. Thank you so much for working with meGail B. | Overall Experience
Customer did not leave a comment.Bryan H. | Overall Experience
Customer did not leave a comment.Hari V.
Customer did not leave a comment.Katharine S.
Customer did not leave a comment.MATTHEW B.
Best people in the business.MARIO D.
Two employees in the small room did not wear masks and when I entered wearing a mask, they encouraged me not to. They also said I could drop my Uhaul off at any location in Asheville. When I did drop it off and called Uhaul to let them know, they told me that was incorrect and they charged me for an extra day. (even though I dropped it off on time and the woman on the phone, helping me with my return said it was not my fault)James H.
Customer did not leave a comment.GERALD R.
Your pre-registration is a joke. When I have to enter so much info once I get there. There should be more warnings about how long the pick up process will take.Brendan T.
Staff was very friendly.PHILIP R.
The truck was fine. The process is awful. It asks the renter to go through several steps - some involve taking and uploading pictures. If something goes wrong, it forgets everything and you have to start again. On pickup it happened twice - right at the end. On return it happened again. Each time with a different error reported. In the rain, both times. Took 23 minutes to pick-up and 20 to return. This was very frustrating and has left a bad taste.Gordon Y.
Tori went above and beyond in helping me. Will rent again.Keenan D.
My 15 truck was not there and was never warned it would not be there. Customer service said it was in Washington DC. I needed a 15 truck and could move all my long items last night. It took 20 minutes to talk to customer service. This is the second time this happened this week with U-Haul. I respectively request a refund. Call me at 919-600-9061 to discuss. Thank youBrian R.
Rented at 6:30 touch less and nobody there to get truck. Had to call, wait 20 minutes to find another truck. Nobody called me or cares Call me tonight at 919-600-9061 to discuss No refundBrian R.
Customer did not leave a comment.Sean F.
Customer did not leave a comment.Philip S.
Other sign above drop boxkimberly K.
Add a drop box to the location. I dropped the keys in the mail slot because there wasn't a secure drop box on site I could find per the instructions.William A.
Customer did not leave a comment.JOSHUA V.
They confirmed my truck at one location! The day of, I was advise the truck wasn't available! So they sent me to another location a couple mileages away! I received the truck with muddy floor boards! Once I returned the truck back and tired to report dirty trucks inside, they charged me a $25 cleaning fee!Morris B.
Vehicle was filthy. Covered in mud on the inside. Truck worked well enough, driver door is a bit sticky.Peter D.
Customer did not leave a comment.WALLACE M.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Thomas P.
Your app process sucks!Jared W.
Customer did not leave a comment.Raymond H.
Excellent service and customer care. Thank you!Hartaj S.
Dutchman Creek was a great facility and they were very friendly during rental processShaunt K.
Customer did not leave a comment.TIM G.
Nothing everything was satisfactoryLARRY R.
Customer did not leave a comment.Jan B.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.michael S.
The person who checked me in seem to be having a rough day. She didn't want to give me a final receipt or inspect the truck while I was there. She also insisted I already had a receipt via e-mail. She did make me a copy of the paperwork I had in the truck although she said it was unnecessary. When I did get an e-mail receipt later in the day it was for $0.00. I'm glad I made sure to get a copy of the paperwork.Irving T.
Customer did not leave a comment.Jewel L.
Customer did not leave a comment.Pamela P.
Perfect customer serviceAli S.
Customer did not leave a comment.KAI C.
Customer did not leave a comment.Philip K.
Customer did not leave a comment.Steve T.
Customer did not leave a comment.Sharday B.
Kim always goes above and beyond with customer service. U-Haul is fortunate to have her as a representative.JERRY H.
Excellent customer service. Thank you.Richard W.
Excellent customer service! Kim processed paper work thoroughly explaining everything- extremely pleasant and professional! Gentleman from uhaul backer the truck out and had it warming for me, ready to roll! Thank you!deborah D.
Great service. Super friendly staff.NICHOLAS G.
Same comment as a nice. Don't anything.David S.
My experience renting a truck from Dutchman Creek was excellent. The transaction process was very easy and fast.Martin K.
Check the truck over. The 12 volt receptacles were inoperative, and my phone died when I was taking the truck to the drop off location. I stopped and purchased a new phone cable, thinking that was the problem. No, it was the outlets. So I drove around for an hour trying to find the place, and when i finally did, it was closed. Other than the final frustration, it was a good experience.Mat H.
Kim went over and beyond to help us with our move and making sure we had the right equipment.Cory J.
Excellent Service yet again! The owners truly go above and beyond to help you. Will most definitely use again and highly recommend this location.Kellan A.
friendly; thorough; ready for my arrival (not much wait time)John G.
Customer did not leave a comment.Erwin P.
Customer did not leave a comment.Jeff O.
Customer did not leave a comment.Stephanie O.
Very friendly service and helpfulCHRISTOPHER T.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.EVERARD B.
Not a thing!JIM S.
Customer did not leave a comment.Darryl H.
Customer did not leave a comment.MICHAEL H.
Wonderful experience. No further suggestions for improvement.charles K.
Customer did not leave a comment.Lauren W.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Brian S.
Your mobile app for early customer pickup being 3 month in usage needs to shake out the bugs, it does not work. I tried using it and check that location services were on and it replied that my reservation had expired. I was informed to call an 800 # on the app for help and after 25 minutes of waiting on hold my patience wore and I hung up. The rental location did not open till 10am on Saturday 4-13-19, I was trying to get the truck thru this mobile app at 7am for early customer pickup. Was planning on making two trips that day, but because of a three hour delay could only make one. Have to now rent another truck next week and finish our move. Guarantee it won't we won't be renting from Uhaul ever again!!! What a disappointing company with terrible customer service.BRIAN P.
The inside of the truck smelled like a sweat sock after gym class. The truck was also VERY bouncy going over even small bumps in the road. Other than that, all good.JOE B.
Customer did not leave a comment.ALEX W.
I used the online registration to pick up and drop off the truck. It was convenient and quick.Tyler R.
Nothing to improve. Kim at Dutchman was great to work with. She was very helpful, answered all of my questions, and made the pick and drop off very easy.Steven R.
Kim, the office personal, was great. Helpful and cheerful.GEORGE J.
Staff is great!BILL S. | Overall Experience
Customer did not leave a comment.ANKIT P.
Nice facility but if I need storage again I will definitely check here and other places for best pricing. More competition in the areaGENNELL K. | Overall Experience
Customer did not leave a comment.Bhishan P.
Staff was very friendly and efficient.LINDA P. | Overall Experience
Everything was great. No recommendations for improvement.charles K.
No need for improvement. Excellent customer service.Jason E.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Hanqi Z.
Customer did not leave a comment.Greg W.
Customer did not leave a comment.Vasudev R.
Customer did not leave a comment.Anthony S.
I very impressed with the staff at the facility. They were very responsive to all questions. They showed me around and were there when I needed them. Highly recommended!JOHN I. | Overall Experience
Customer did not leave a comment.Anthony S.
Great staff in a convenient location. Super easy to work with, highly recommend.JONATHAN O. | Overall Experience
My u-Haul pickup location was changed few hrs before the scheduled pickup time. New location was quite far from the original location. Same review will be posted on google too.Pravin T.
Great Experience and customer service. Took me back quite a few years with the crank up windows in the truck though. Thank you.Debbie P.
They would not let us turn in the truck at 2 places before they finally accepted it.JACOB K.
Customer did not leave a comment.kent O.
Customer did not leave a comment.JEFF A.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Steve E.
I've rented many trucks, including U-haul trucks over the years and this was by far my best experience ever. Extremely friendly and helpful staff.DALE P.
I was charged $8.00 wrongfully. They said that I did not fill up to 7/8 of a tank of gas but I am positive I put even more than that. Upon arrival the man behind the counter snatched the papers from my hand and showed me away because there was a line.Molly S.
Customer did not leave a comment.BRETT L.
Customer did not leave a comment.Brett C.
Customer did not leave a comment.Nickolas R.
The 24/7 service did not send me the code to the uhual and I had to wait 2 hours for the uhual to open. It messed up my schedule and made me miss my children softball practice. I would like u haul to contact because I think I deserve a discount.Eva D.
The location was good but my experience with UHAUL was terrible. If it wasn't for the maintenance man at the pickup location opening the uhaul truck for me after hours (thank you Charlie), I would not have been able to use the truck on my move-in day. I waited over an hour after my pickup time for a response online from the uhaul rep who was "reviewing" my ID and information to give me the code to let me into the truck. After multiple failed attempts to contact UHAUL by phone, and locked out of the truck while I had movers waiting on me, I finally got in touch with the location's maintenance man who let me into the truck. UHAUL STILL has not contacted me back. Will never use UHAUL again for moving.Kimberly F.
No improvement needed. Trucks always clean and serviced. Great staff that is customer oriented.William P.