Customer Reviews for Dutchman Creek Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dutchman Creek Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Philip K. on

Rating:

Customer did not leave a comment.

Steve T. on

Rating:

Customer did not leave a comment.

Sharday B. on

Rating:

Customer did not leave a comment.

JERRY H. on

Rating:

Kim always goes above and beyond with customer service. U-Haul is fortunate to have her as a representative.

Richard W. on

Rating:

Excellent customer service. Thank you.

deborah D. on

Rating:

Excellent customer service! Kim processed paper work thoroughly explaining everything- extremely pleasant and professional! Gentleman from uhaul backer the truck out and had it warming for me, ready to roll! Thank you!

NICHOLAS G. on

Rating:

Great service. Super friendly staff.

David S. on

Rating:

Same comment as a nice. Don't anything.

Martin K. on

Rating:

My experience renting a truck from Dutchman Creek was excellent. The transaction process was very easy and fast.

Mat H. on

Rating:

Check the truck over. The 12 volt receptacles were inoperative, and my phone died when I was taking the truck to the drop off location. I stopped and purchased a new phone cable, thinking that was the problem. No, it was the outlets. So I drove around for an hour trying to find the place, and when i finally did, it was closed. Other than the final frustration, it was a good experience.

Cory J. on

Rating:

Kim went over and beyond to help us with our move and making sure we had the right equipment.

Kellan A. on

Rating:

Excellent Service yet again! The owners truly go above and beyond to help you. Will most definitely use again and highly recommend this location.

John G. on

Rating:

friendly; thorough; ready for my arrival (not much wait time)

Erwin P. on

Rating:

Customer did not leave a comment.

Jeff O. on

Rating:

Customer did not leave a comment.

Stephanie O. on

Rating:

Customer did not leave a comment.

CHRISTOPHER T. on

Rating:

Very friendly service and helpful

Douglas S. on

Rating:

Customer did not leave a comment.

Ryan K. on

Rating:

Customer did not leave a comment.

EVERARD B. on

Rating:

Customer did not leave a comment.

JIM S. on

Rating:

Not a thing!

Darryl H. on

Rating:

Customer did not leave a comment.

MICHAEL H. on

Rating:

Customer did not leave a comment.

charles K. on

Rating:

Wonderful experience. No further suggestions for improvement.

Lauren W. on

Rating:

Customer did not leave a comment.

Christopher R. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Customer did not leave a comment.

BRIAN P. on

Rating:

Your mobile app for early customer pickup being 3 month in usage needs to shake out the bugs, it does not work. I tried using it and check that location services were on and it replied that my reservation had expired. I was informed to call an 800 # on the app for help and after 25 minutes of waiting on hold my patience wore and I hung up. The rental location did not open till 10am on Saturday 4-13-19, I was trying to get the truck thru this mobile app at 7am for early customer pickup. Was planning on making two trips that day, but because of a three hour delay could only make one. Have to now rent another truck next week and finish our move. Guarantee it won’t we won’t be renting from Uhaul ever again!!! What a disappointing company with terrible customer service.

JOE B. on

Rating:

The inside of the truck smelled like a sweat sock after gym class. The truck was also VERY bouncy going over even small bumps in the road. Other than that, all good.

ALEX W. on

Rating:

Customer did not leave a comment.

Tyler R. on

Rating:

I used the online registration to pick up and drop off the truck. It was convenient and quick.

Steven R. on

Rating:

Nothing to improve. Kim at Dutchman was great to work with. She was very helpful, answered all of my questions, and made the pick and drop off very easy.

GEORGE J. on

Rating:

Kim, the office personal, was great. Helpful and cheerful.

BILL S. on

Rating:

Staff is great!

ANKIT P. on

Rating:

Customer did not leave a comment.

GENNELL K. on

Rating:

Nice facility but if I need storage again I will definitely check here and other places for best pricing. More competition in the area

Bhishan P. on

Rating:

Customer did not leave a comment.

LINDA P. on

Rating:

Staff was very friendly and efficient.

charles K. on

Rating:

Everything was great. No recommendations for improvement.

Jason E. on

Rating:

No need for improvement. Excellent customer service.

Charles B. on

Rating:

Customer did not leave a comment.

Hanqi Z. on

Rating:

Customer did not leave a comment.

Greg W. on

Rating:

Customer did not leave a comment.

Vasudev R. on

Rating:

Customer did not leave a comment.

Anthony S. on

Rating:

Customer did not leave a comment.

JOHN I. on

Rating:

I very impressed with the staff at the facility. They were very responsive to all questions. They showed me around and were there when I needed them. Highly recommended!

Anthony S. on

Rating:

Customer did not leave a comment.

JONATHAN O. on

Rating:

Great staff in a convenient location. Super easy to work with, highly recommend.

Pravin T. on

Rating:

My u-Haul pickup location was changed few hrs before the scheduled pickup time. New location was quite far from the original location. Same review will be posted on google too.

Debbie P. on

Rating:

Great Experience and customer service. Took me back quite a few years with the crank up windows in the truck though. Thank you.

JACOB K. on

Rating:

They would not let us turn in the truck at 2 places before they finally accepted it.

kent O. on

Rating:

Customer did not leave a comment.

JEFF A. on

Rating:

Customer did not leave a comment.

Randy W. on

Rating:

Customer did not leave a comment.

Steve E. on

Rating:

Customer did not leave a comment.

DALE P. on

Rating:

I’ve rented many trucks, including U-haul trucks over the years and this was by far my best experience ever. Extremely friendly and helpful staff.

Molly S. on

Rating:

I was charged $8.00 wrongfully. They said that I did not fill up to 7/8 of a tank of gas but I am positive I put even more than that. Upon arrival the man behind the counter snatched the papers from my hand and showed me away because there was a line.

BRETT L. on

Rating:

Customer did not leave a comment.

Brett C. on

Rating:

Customer did not leave a comment.

Nickolas R. on

Rating:

Customer did not leave a comment.

Eva D. on

Rating:

The 24/7 service did not send me the code to the uhual and I had to wait 2 hours for the uhual to open. It messed up my schedule and made me miss my children softball practice. I would like u haul to contact because I think I deserve a discount.

Kimberly F. on

Rating:

The location was good but my experience with UHAUL was terrible. If it wasn't for the maintenance man at the pickup location opening the uhaul truck for me after hours (thank you Charlie), I would not have been able to use the truck on my move-in day. I waited over an hour after my pickup time for a response online from the uhaul rep who was "reviewing" my ID and information to give me the code to let me into the truck. After multiple failed attempts to contact UHAUL by phone, and locked out of the truck while I had movers waiting on me, I finally got in touch with the location's maintenance man who let me into the truck. UHAUL STILL has not contacted me back. Will never use UHAUL again for moving.

William P. on

Rating:

No improvement needed. Trucks always clean and serviced. Great staff that is customer oriented.

on

Rating:

Customer did not leave a comment.

DAVID J. on

Rating:

Customer did not leave a comment.

Caitlyn R. on

Rating:

Customer did not leave a comment.

WALTON A. on

Rating:

Tori was a pleasure to deal with. Although I gave him very short notice on a Saturday morning, he managed the rental experience very well.

EDGAR O. on

Rating:

very helpful and great customer service

DOMINIQUE T. on

Rating:

Nothing this location is great. The staff is very friendly and helpful. Keep up the great work!

William P. on

Rating:

Outstanding customer service.

David B. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Customer did not leave a comment.

Darryl W. on

Rating:

Kim was very helpful and made things very easy.

CRAIG M. on

Rating:

This was the BEST U-Haul experience that I have ever had. She was friendly, efficient, quick and everything was perfect.

QUIHING H. on

Rating:

Customer did not leave a comment.

ROBERT A. on

Rating:

Great customer service

Nickleaus J. on

Rating:

Customer did not leave a comment.

Betsy T. on

Rating:

Quicker check out.

David W. on

Rating:

Customer did not leave a comment.

SONIA T. on

Rating:

Customer did not leave a comment.

Kevin G. on

Rating:

Kelly was very helpful and professional.

Christy G. on

Rating:

Easy drop off and very attentive!

TOM K. on

Rating:

Customer did not leave a comment.

MIKE B. on

Rating:

Kim is great. Always enjoy working with her.

SALIK G. on

Rating:

Customer did not leave a comment.

martha P. on

Rating:

Customer did not leave a comment.

THERESE G. on

Rating:

Customer did not leave a comment.

BLAKE E. on

Rating:

Great customer service. Helpful, nice and informative.

Donna M. on

Rating:

Customer did not leave a comment.

Carmen H. on

Rating:

Kim was great

LINDA S. on

Rating:

Turned in truck 1 day early...would be nice if pricing could reflect early turn in's for out of town moves...VERY expensive!

EDDIE D. on

Rating:

I have use this service location twice in less than one month and we are happy.

Jon W. on

Rating:

These folks were awesome. Organized, friendly, and everything was spot on. Thank you Dutchmans Creek!

merle F. on

Rating:

Customer did not leave a comment.

GARY S. on

Rating:

Employee was very friendly. Was in and out very fast. I would definitely use this location again.

Dianne G. on

Rating:

Staff at this location were incredibly helpful and friendly. Would definitely rent from them if I was moving again!

SEAN M. on

Rating:

Great customer service! I walked in without a reservation and they were able to take care of what I needed and were extremely helpful and friendly. Would definitely recommend!

CHRIS M. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Customer did not leave a comment.

KATHLEEN Y. on

Rating:

Customer service was Great! Kim was very helpful with details, and made sure that the truck was clean and all systems were working well in front of me. This is the place I will rent from now on due to her extra care. Thank you.

Tom S. on

Rating:

Friendly, quick in and out Great service

Dwayne L. on

Rating:

Customer did not leave a comment.

John T. on

Rating:

Be ready for me. The process took over 30 minutes to get a trailer I had reserved online. Information was not correct or missing in the system the person used to process my rental. I was given a paper tag for the equipment I rented. That tag did not match the equipment, causing concerns and questions at the drop off location.

ZOLLIE B. on

Rating:

The lady working at this facility was very helpful and knowledgeable. We had a great experience. The truck was perfect. Thank you!

TOM A. on

Rating:

Customer did not leave a comment.