When I went to drop off the trailer, the employee said they did not except trailers and that I had to take it somewhere else. I questioned his response citing the big sign out front that said "Trucks and trailers". Since this was the location in my contract, I proceeded to do the online check in. The employee came back out after seeing me taking photos and changed his answer.
Patrick W
Customer Reviews for Dyersburg Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who helped me pick up the truck was extremely friendly and helpful, she went above and beyond to make sure I was covered on mileage, and that I wasn't encountering any un-needed fees.
Dylan AVery unorganized couldn’t get truck on time truck was rented to someone else knowing it was reserved no signal their to do online pick up and no WiFi for customers can’t return vehicle after hours no parking vehicle wasn’t checked in from previous last minute customer vehicle was dirty in moving area and dining area just a total disappointment from a company I use anytime I move or move someone
Timothy MAfter being unable to complete self pick up at another location, this location made up for it with TOP LEVEL customer care. I will only be renting from this location in the future.
Nora RExcellent!
Janet MThe truck was a little rough, but was told so. It was the perfect size. The lady was fantastic. Nothing really to improve.
Dakota LNo one was available for us to check in/out. Had a key drop which was definitely a plus. Limited parking for a combo unit, other than that everything was smooth.
Ronzhane JLocation had to go 60 miles to pick up. Truck was dirty and couldn't get the size i needed.
ALAN TThere wasn’t a place to drop the uhaul off other than the parking area. I would add getting a code with the drop off process so not to tie up the customer parking. Otherwise nice.
Deanna Aeverything is excellent
Patrick DVery friendly and helpful! Highly recommend them!!
Julie BEverything was perfect Mr Larry was very informative and friendly, I definitely would recommend this location to anyone
MAURICE BThe hole in the top of the U-haul.. my stuff got all wet
TUCKER HThey were quick to answer all my questions and were very knowledgeable. The rental was fast and I was on the road in no time!
DONOVAN NBetter parking area upon return; customer service was AMAZING!!
Jessica Hservice was great.
james cThe location was done but uhaul.com was not working properly and it was impossible to do what I needed online from my mobile phone. The employee has to complete my pickup inside the office. When I returned it the location service was not working again and I had to change devices to complete.
Merylann CMy service experience at the Dyersburg office was OUTSTANDING. Thank you
William BThe staff here is awesome! They are so friendly and caring, they went out of their way to make sure I was able to move!
Tammy Aone of the best experiences with the knowledgeable employees.
George G