Customer Reviews for EADO Storage Center
(U-Haul Neighborhood Dealer)

233 reviews

1025 Sampson St   Houston, TX 77003

(713) 222-0473

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 222-0473

1025 Sampson St
Houston, TX 77003

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Include the equipment I added in my reservation. And don’t charge me twice for mileage.

Zane H 
Rating:
5.0

Nothing everything went well

BERNARD S 
Rating:
5.0

Doug is a great manager..supportive to your every need..highly recommend EADO storage and the convenience of a U-Haul rental facility at the same location.

MICHAEL J 
Rating:
5.0

The instructions for picking up the rental truck could be clearer. Additionally, my phone’s internet (T-Mobile) didn’t work in that parking lot, and I couldn’t connect to any Wi-Fi. This made it very difficult to use the app, so I had to call the office for assistance. It took me 45 minutes to get the truck out of the parking lot, while the mover and everyone else were waiting at home for the loading to begin.

jimmy v 
Rating:
5.0

This will be my go to U-Haul location going forward! Top notch!

ANGELA S 
Rating:
5.0

Actually, the process was very convenient. From setting up, to making changes to reservation, the cost was affordable, and the pickup and drop off process was simple. When renting the uhaul and putting the information in online, there were quite a bit of extra screens offering me options for movers, storage, supplies. While I didn't need them and I felt like it was a lot, it did provide me with resources that I otherwise may have not known I needed.

aaron t 
Rating:
5.0

Great service, easy in pick up. Fantastic location.

Chase S 
Rating:
5.0

Very well maintained, very easy rental process

ELIZABETH S 
Rating:
5.0

Nothing, just keep up the good work

NEOMA S 
Rating:
5.0

*5/5 Stars!* "Excellent experience with U-Haul! The truck was clean, well-maintained, and easy to maneuver. Friendly staff, hassle-free pickup and drop-off. Highly recommend!" ^_^

BENNY H 
Rating:
5.0

Customer did not leave a comment.

FREDRICA J 
Rating:
3.0

Clearer signs for UHaul drop off

REYES R 
Rating:
3.0

Customer did not leave a comment.

FARHANG A 
Rating:
3.0

Poor communication, not very clear instructions.

Ayotunde K 
Rating:
5.0

Customer did not leave a comment.

CHYLANDER H 
Rating:
5.0

Doug and his team are excellent to work with.

Tamara G 
Rating:
5.0

Customer did not leave a comment.

Neil C 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
2.0

They were just not honest without telling me that the A/C didn't work. They knew I was going to drive over 300 miles, they should of tell me period. On my way home I called them to tell them about the issue wich they answered (OH, IT'S CAUSE THEY'RE OLD TRUCKS THAT HAPPENS ALL THE TIME!!) THAT WAS INNAPROPIATE, UNPROFESSIONAL AND DESHONEST. 👎🏼

susana b 
Rating:
3.0

Provide accurate gas usage

Charlie R 
Rating:
4.0

It was a great experience overall and I would recommend it to a friend for later use. The only issue I had was that I went to the store front then it was a separate lot for the truck pick up. It was just a little confusing at first so I would suggest letting that be know before hand.

Jesus G 
Rating:
5.0

Customer did not leave a comment.

Walter B 
Rating:
3.0

Tires was low sensor on back tire was not working van still had items from the previous user in it.

WALTER G 
Rating:
5.0

The gentleman that checked us in was very professional and very helpful

Thomas J 
Rating:
5.0

Cool location.

Demetrius H 
Rating:
1.0

The individuals are pleasant, and the service provided is subpar.

Eric B 
Rating:
5.0

Easy and quick!

Jacob A 
Rating:
5.0

Overall experience 10/10 Thank you for helping us with our transportation needs.

Tanzanite P 
Rating:
5.0

Customer did not leave a comment.

Jerrard J 
Rating:
5.0

Customer did not leave a comment.

Teresa V 
Rating:
5.0

The truck is extremely raggedy and needs to serviced. It drives very poorly like the alignment is bad. This truck is a danger and needs to be pulled immediately

Marqueta C 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
4.0

Customer did not leave a comment.

SAI S 
Rating:
5.0

Customer did not leave a comment.

Marc D 
Rating:
5.0

The gentleman that helped me on Saturday March 9th was really helpful!

Marvin C 
Rating:
1.0

Terrible customer service and overcharged me.

KAYLA A 
Rating:
5.0

Easy and accommodating. Nice people.

Jennifer R 
Rating:
4.0

Customer did not leave a comment.

Bob T 
Rating:
5.0

Customer did not leave a comment.

IEASHA R 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

lo recomiendo muy buen servicio los precios son excelente

walter c 
Rating:
5.0

Customer did not leave a comment.

Houston B 
Rating:
2.0

It was not a friendly experience and personal was not helped. It was only one employee and waiting was lengthy. I was given inaccurate pricing and didn't have the total amount in the end due to misleading information given to me from the employee. Was unable to drop off u-haul at the nearest location from my new/moving address hadnto drive 30 minutes to drop off from new address. Very very displeased!

Kimberly P 
Rating:
5.0

Customer did not leave a comment.

TARA R 
Rating:
5.0

Great company, great customer service right on Time.

cameron c 
Rating:
3.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

My UHaul was new and spotless, pickup and return was so easy!

Stella B 
Rating:
5.0

Customer did not leave a comment.

Ariane W 
Rating:
4.0

The truck was not cleaned out in the cab. There was glass on the dashboard as well as the floorboard. I had to wipe everything down to use the truck. I also had to clean the windows.

Crystal W 
Rating:
5.0

Dome light in truck would turn off

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Ren G 
Rating:
5.0

Customer did not leave a comment.

Krystle F 
Rating:
5.0

Customer did not leave a comment.

Fran C 
Rating:
5.0

Customer did not leave a comment.

BRIAN S 
Rating:
4.0

Location was clean. Service was prompt. Was in and out 20 mins.

Chris G 
Rating:
5.0

Customer did not leave a comment.

Uvaldo C 
Rating:
5.0

Customer did not leave a comment.

Adrian R 
Rating:
5.0

Nothing!!😊

Sandra F 
Rating:
2.0

I rented a moving truck for a couple of hours, I am being charged twice the amount. I don’t understand why. U haul please you need to make it right

Samuel N 
Rating:
2.0

Si much trouble trying to pick up and return the truck had to do it over the phone the app doesn’t work properly to me is really complicated it has so many things should of be more simple, before this app the process was simple and easy. The truck had a lock in the back waist a lot of time over the phone trying to fix it. My first bad experience renting a U-Haul

Victor L 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

The staff was excellent. The equipment was clean and you, as was the facility. Very impressive overall and I would definitely use again.

Daria L 
Rating:
5.0

Customer did not leave a comment.

Felicia R 
Rating:
5.0

Doug does a great job and is very customer service focused. Thank you!

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

nora t 
Rating:
5.0

Friendly customer service. Manager revised my reservation online when I called in advising I would be 2 hours late. Clean equipment and storefront.

Raffaele S 
Rating:
5.0

Customer did not leave a comment.

Dalvin B 
Rating:
5.0

Customer did not leave a comment.

Carmen G 
Rating:
5.0

Customer did not leave a comment.

Tania I 
Rating:
5.0

Customer did not leave a comment.

Luis S 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L 
Rating:
5.0

The pickup location had to be changed and there were no furniture blankets available and I had to go to a separate U-Haul for the blankets. That was a little inconvenient but the company was proactive in helping

Herman S 
Rating:
5.0

All went real smooth

Don S 
Rating:
3.0

Engine light was on in truck, no support

Kyle D 
Rating:
5.0

Customer did not leave a comment.

Roberto M 
Rating:
3.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Awesome service, guy in charge of the place is awesome and very helpful

Eduardo H 
Rating:
4.0

Trucks should be washed, cleaned after returned. I did sanitize the truck but in light of the deadly virus together is the way

Marvline S 
Rating:
2.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Awesome service

EDUARDO H 
Rating:
5.0

Doug is the best

Alejandrina M 
Rating:
5.0

Customer did not leave a comment.

CoreyDeran M 
Rating:
5.0

Customer did not leave a comment.

hope b 
Rating:
5.0

Customer did not leave a comment.

Christina N 
Rating:
2.0

The vehicle was in poor condition, side mirrors swung randomly making driving hazardous; and the leasing agent provided misleading info regarding mileage cost.

Susan R 
Rating:
4.0

I think the location is good. The guy that maintains the property was nice, but the truck ruined the entire experience. This truck should be out of service. It is a road hazard and can be dangerous for customers. The steering is not stable, breaks are stiff and every toothpick line in the road felt like the truck was gonna fall apart. If you hold the steering wheel straight the truck would veer right or left and at 60mph it gets worse. You’re constantly wiggling the steering wheel down the road to stay within the lanes. That is a hazard, accident waiting to happen. I felt like I was set-up with this truck.

James P 
Rating:
5.0

Just keep doing the great professional work that you do going. Thanks for the great experience. You'll be my first choice for moving. Thanks

Ruben T 
Rating:
5.0

Customer did not leave a comment.

GLENN O 
Rating:
5.0

Customer did not leave a comment.

Billy S 
Rating:
4.0

Customer did not leave a comment.

Mycah T 
Rating:
5.0

Keep the same management

ERIC W 
Rating:
5.0

Having moving accessories like dollies available

Jose G 
Rating:
5.0

N/A

Christopher H 
Rating:
5.0

Great customer service. 👌 Thank you!....

Jorge M 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
1.0

You guys suck

Robert M 
Rating:
3.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Great Location

Alvin M 
No reviews have been submitted for this location.
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