Customer Reviews for El Jon Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of El Jon Motel

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kelly B. on

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Very helpful service. I was quickly and professionally taken care of!

Janet G. on

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johnson S. on

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ROY D. on

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Very easy to work with.

John W. on

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Everything was perfect

Virginia O. on

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Absolutely NO. Your provider failed to make me aware of the charges. All he told me was that it was $30 a day. I only had it for 3 hours and was charged $80.32. This is not acceptable and all he said to me was that I didn't ask him. How can I ask a question if I don't know what to ask? Never again.

jean P. on

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Very accommodating and helpful staff.....great job by all...highly recommend

hung T. on

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The owner was very accommodating and so helpful with our rental extensions.

Anwar D. on

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Thank you

cody Y. on

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Barbra E. on

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Catherine J. on

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This was a small location but the owner was friendly and helpful. I only needed the truck less than an hour. I will use again.

nancy P. on

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Yahia A. on

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Great service

brandi H. on

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I've emailed and called already. I want a full refund for the rental. We woke up to a flat tire, had to stop several times to put air in it. Eventually we had a tire blow out, no running or brake lights, so we had to drive with flashers on the whole trip. We waited almost an hour for tire repair. When we unloaded the trailer we realized there was a leak in the roof and my $900 mattress was wet. I would not recommend uhaul to anyone i know and definitely would check on that dealer location. He had me sign the inspection inside the location. Was then told to go hook it up and he would be out to check it. We waited 30 minutes, finally going back inside the location and he was no where to be found. He didnt verify the trailer was in good working condition. I'm not sure if that's how your typical rental takes place...horrible experience.

sharon O. on

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Very friendly. Got truck at last minute. Very helpful, will use him again if needed.

William M. on

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Mark P. on

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U-hall had NOT updated my info that was given to them and the location was not informed it was a after hour pick-up. I called and a area supervisor got involved and got the owner to get keys and info into your system. I was a mess and took a hour or so. just not what I have come to expect from u-Haul. It was not a location problem it was a U-Haul office mess up.

Lawunda B. on

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David N. on

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Alethea P. on

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frederick S. on

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warren C. on

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Chris was very pleasant and understanding when it came to my needs regarding travel/moving with the U-haul.

brenda R. on

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FARRELL D. on

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marquita K. on

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royce N. on

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Arthur W. on

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I didn't care at all for this guy. I rented a truck on another occasion from this place and it had an additional 50+ miles on it that I had to pay for because the mileage was misrepresented. I know to verify if renting from El Jon but wouldn't recommend it because others may not know to verify the fuel gauge and mileage.

Frank B. on

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Make sure blankets are clean.

CHARLIE S. on

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But the trailer leak water on everthing inside.

john D. on

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brett N. on

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Joe V. on

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Bernardo A. on

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richter K. on

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Surly, rude, poorly trained, unfriendly. Never asked about insurance. Did not go over the nicks or dings on the truck. Just pointed to the lot and said it’s the small one ! Was on the phone and sent wife to handle us. She had no clue as to what she was doing. Please take this franchise away from this inept man ! I’ve never been so poorly treated ! I used a man near Lake Alfred last year and he was a really sweet kind man !

Philip K. on

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fred D. on

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Hell NO.

carla F. on

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Donald H. on

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Took a week to rent trailer because online service was messed up, managers would not return calls or emails, worst online rental service I have ever had, the customer service was terrible and unknowledgeable

Stephanie M. on

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ravi P. on

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I have rented U-hauls many times and this was definitely the best experience I've had. I had a polite interaction and great overall service! I will be using this location again for sure!

Jomar R. on

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Lady did nothing when I returned the truck. Said that her husband will inspect it latwr.

yoram A. on

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No restrooms for custemer at location

dewell W. on

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Owner is always friendly and courteous when I rent here.

james S. on

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Representative was very pleasant to do business with will rent here again.

Rob B. on

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Jeffrey M. on

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The location we had RESERVED for pickup was El Jon Motel. We telephoned prior to reserving the trailer online and were told by the El Jon person that he DID HAVE a 12' cargo trailer in inventory. We discussed me completing the reservation online to "lock in" the trailer. We scheduled it for a 5:00 pm pickup. When my husband arrived, they did NOT HAVE THE TRAILER and he was sent to another location, the one listed above 1621 N. Florida Avenue in LAKELAND! Ridiculous! We are very, very disappointed in U-Haul and seriously doubt we will ever use your company again.

Ramon H. on

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Lady didn't know how to check in the equipment. Stated her husband did that stuff.

David C. on

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Nothing, very professional personnel, knowledgeable, willl return every time I need a truck. Ya'll got it right!

addison K. on

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Nice truck got the move done safety. Thank Yo u. U haul

Jesse M. on

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Surge brakes on the auto transport did not work.

durl E. on

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Eric H. on

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The "motel" where these were rented is one "those motels". The trailer itself squealed more than the $2 hookers that frequent this motel. I called the roadside assistance number to report the amount of noise coming from the axles (more than likely the wheel bearings) and was told if it's still rolling and I feel OK pulling it, keep on moving. So, being on a timetable, I kept moving.

jeff C. on

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It was a nasty hotel in Bartow fl. Lady didn't know how to sign me up even after I'd signed up online.. It took forever. She didn't have anyone to help me hook trailer up either. No light hook up for my truck.

Pamela L. on

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henrietta C. on

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Be kind as he was to me thank you very much

Brenda O. on

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asha S. on

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George Y. on

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gilbert S. on

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Marcia S. on

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Pat R. on

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Arthur W. on

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Dropping off the truck went pretty much without incident.

eddie O. on

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I think uhaul should be run from a uhaul facility only--not a seedy motel

STEVEN G. on

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Everything went well from the initial call to the final check in of the equipment that we returned. Nice People.

George R. on

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sanjaykumar S. on

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Victor R. on

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We had to sweep out the truck before we could use it.

yanet T. on

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STEPHANIE P. on

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David H. on

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Judy P. on

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Gas tank level slightly lower than stated. Convenient location.

jennifer S. on

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this man was rude and when we went back into the establishment to tell hi there was a problem with the truck he said its fine use it anyway. i ended up having to go back and change trucks because there was no oil pressure and he really didnt want to change it out also the tow dolly was all rusted up and the straps were hard to put on i was very unhappy with this rental.

STEPHANIE P. on

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David H. on

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Answer the phone at El Jon site. Manager was very nice but seemingly not well informed. Contract spells out exactly what terms are.

malay S. on

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Fantastic service and professional staff. This is a wonderful place and I would highly recommend this location.

SHALAMAR M. on

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dawn R. on

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Very nice people. Everything went off without a hitch. Thank you ??

WILBERTY N. on

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The staff at the location was professional and helpful. Will recommend to friends and family.

gerad H. on

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lorenzo W. on

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Terry C. on

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Truck dirty and smelled very bad.. I had to clean the cab off truck

Debra A. on

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Very personal friending person. Really have the personally for the job. God bless

MICHAEL S. on

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abel P. on

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antwone C. on

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CINNAMON B. on

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COLEMAN M. on

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Carmen C. on

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Personel was nice. The truck was a filthy mess in the cab and the back as well. Chunks of concrete and debris, I had to clean it before using it, plus it didnt have the amount of gas in it as quoted on paperwork. The locations computer was apparently down when I returned it so I had to call the 800 number to check out just to be on the safe side of not being charged for the extra day . The attendent assured me he would put in all the correct info when his computer was up which Im sure he did but who wants to take that chance? I like the the online access.

STEVEN B. on

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Telicia H. on

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WILLIE S. on

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Cornelia P. on

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We were not happy with Fisher Tires for not upholding our drop off location and having to go down the street to El Jon location. Very unprofessional people at Fisher Tires.

timothy G. on

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Atleast one egnlish speaking person on each location im sorry but i cant under stand our native Indian speaking. Brothers and sisters ... Can i get an amend atleast

Norma R. on

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This was the first time ever renting a truck. the size was great. i was a little disappointed when i did drive it. There was a lot of vibration. i thought it was going to break down. but it held up and we was able to move everything on one load.

Andrew H. on

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Open sign lit but note left on door "will return in 25 min". And don't expect any help with attaching the trailer

MARK R. on

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All staff from initial phone inquiry to face to face registration were very kind, very professional, and efficient!

Louis B. on

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We had requested a furniture dolly, and when we arrived they did not have one. A search with your national office showed none available anywhere in the immediate vicinity.

joyce S. on

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No comment

Marlene N. on

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We had to unload mattresses out of truck before taking it and it wasn't cleaned.