Customer Reviews for El Monte Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of El Monte Storage

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Dorothy A.
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Customer did not leave a comment.

Andres M.
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Customer did not leave a comment.

Monica R.
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Thank you

Frankie Y.
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Pleasant and informed staff.

Travis B.
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Very helpful.

Estevan F.
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Very friendly and helpful to my needs.

Rhonda C.
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Although check out went faster, not every one has a cell phone that would allow one to go to the link provided to make sure the gas gage and the mileage going out is correct. I don't know what else the link has since I was unable to access.

ESTEBAN P.
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You can start by calling the customer if his "On Line Reservation" was not going to be Available at the Chosen location. I took an Uber to the Pico Rivera location only for them to tell me they didn't have 20' truck I reserved 4 days prior to pick up! I was then sent to an El Monte Uhaul. Very disappointed with the service!!

Selena K.
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I’m so grateful to the team for going above and beyond to ensure everything was set for our departure! I love when people go the extra step to be helpful! They really took great care of us and I definitely recommend this location. Thank you again!!

IKKEUN L.
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Customer did not leave a comment.

Jaime G.
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art G.
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leonard T.
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Was not able to access vehicle and needed to go to another location. Was not explained to check out VIA app, was charged a more for rental what was the original price and was charged a cleaning fee.

Miguel B.
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l do my application on line. l rent A 10 inch truck and. A little devil to loand. And when a went there tje girl tell me they dont have one there so why you guys put in available if you dont have one .and the girl has bad attitud .thanl you

FABRIZIO T.
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Customer did not leave a comment.

STACY S.
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This location has no clear signage of where to go once you are inside the store. You wait in one line after another in order to ask someone where to go to get your rental. They act like they have no idea what you are talking about. If you do go here, request an actual print out of your rental info. The gas gauge was considerably less than what the paperwork showed!! I was grossly over charged by almost $100.00!! It has taken several phone calls & hours of MY VALUABLE time & I'm still waiting for this to be resolved. Avoid this location at all costs!!

Nelson M.
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Customer did not leave a comment.

Gregory G.
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Employee helped me get everything quickly. I was in-out fast.

Robert K.
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Very poor MPG for this vehicle!!

Teresa P.
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Clean locations I was able to park truck with no problem.

juan G.
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Customer did not leave a comment.

Evan B.
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Quick and easy, attendants were welcoming and helpful.

Michael D.
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Customer service was outstanding! Couldn’t have been happier with the service and the truck was brand new! Very nice experience start to finish.

diane H.
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Customer did not leave a comment.

Chan S.
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Francisco R.
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Ramiro C.
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Francisco R.
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ANGEL D.
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Christian A.
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JOSE H.
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Mark P.
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Sam F.
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Chao D.
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LISA RENE S.
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Customer did not leave a comment.

christopher M.
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Customer did not leave a comment.

Horacio R.
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When providing a total amount for online bookings make sure the price is what is agreed too and there are no hidden charges like I encountered! Also a pick up location address and drop off would be nice to have! Over all horrible experience with customer service. Vehicles nice and clean

Jared B.
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You guys called me telling me that I needed to pick up my reservation at a close location. No problem. I go there, and they tell me that they didn't have my truck available, and that my reservation asked for a smaller truck, so they told me to go to another location. Not cool.

Khai C.
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Customer did not leave a comment.

Max M.
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Customer did not leave a comment.

JAZAYEAI M.
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I was sold insurance without my knowledge

Jeff R.
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Truck was in bad shape and not clean. Coke can and trash was inside. Check engine light was on. Truck doesn’t track right front wheels to rear. Air conditioner didn’t work right. Half the time wouldn’t cool and when it did it stunk. Had to drive with the window open because it also sucked in exhaust

Joseph V.
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Great service at the location. Got there and was in the truck driving away within 7 minutes. Truck was new and still had the new truck smell. Dropped if off and was out of there in less than 5 minutes. Would definitely recommend to friends

danny J.
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awesome, great service all the way. keep up the good job...

Constance W.
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The employee who assisted me was kind and had a great disposition.

KELVIN J.
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Customer did not leave a comment.

Daniel S.
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Rented a truck to pick up at 6am with an appliance dolly only to find out when we arrived to pick up the truck via the mobile app that there was no dolly and had to come back to the storage facility after it opened to get the dolly

Melody B.
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Everything! There was only one worker who had about 6 customers waiting behind me. She then proceeded to tell me to go get the truck myself from the back lot because she was busy. She handed me the keys and basically said have a good day. My gas was supposed to be 1/4 full it was completely empty. When I got to my location I opened up the back and the smell of marijuana was extremely strong. There was marijuana piece scattered throughout the back of the truck. I had to sweep it before I used it. The smell was so strong my mattress and blankets smell like marijuana, thank you El Monte Storage!

CHANH W.
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Customer did not leave a comment.

Hugo P.
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Joanna was really helpful, took her time to help me fix problem with my rental.

Darrian M.
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Customer did not leave a comment.

Martin V.
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Please clean up the truck thoroughly before renting the truck to the next customer. My truck was super sticky - almost felt like the rat glue traps were spread in the truck. It was very hard to walk back and forth in the truck.

PHU H.
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Customer did not leave a comment.

James B.
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The lady who inspected the truck during drop off was very rude.

Julia F.
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Customer did not leave a comment.

Estrella L.
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Glenn L.
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MICHAEL J.
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None

Maria V.
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Excelent

Angelica S.
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Customer did not leave a comment.

Loong V.
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The person who check me out did not know what she was doing. I decline insurance and she put insurance on and charge me for it. Very disappointed with the knowledge by that person.

Bruce J.
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Customer did not leave a comment.

michael L.
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Good service.

yousfef I.
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Customer did not leave a comment.

Andrew M.
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Lara M.
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Process was quick and the staff was friendly.

Chunhuan W.
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the price is high

ruben B.
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none

Philip W.
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Customer did not leave a comment.

bob W.
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santiago R.
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Max M.
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Richard D.
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counter clerk/manager miss was awesome. very helpful and easy in and out.

Stephen W.
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Customer did not leave a comment.

bob W.
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BOB W.
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Lisa V.
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They were very nice

Jeffery C.
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Carie N.
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Brandon T.
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Esther K.
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I paid online but they took so long to find my info and were going to double charge me. I also did not get dolly that I ordered.

GABRIEL R.
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The attendant Johanna was real helpful and kind thank you very much I will keep you guys in mind if I need another rental need....

uzak A.
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great stuff, fast service. convenient overnight drop off

Chantelle F.
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I was charged extra after my drop off for gas even though I filled it back up past the point in which it was at upon pick up.

JOHN W.
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Customer did not leave a comment.

RONALD F.
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Great customer service.

Kristine S.
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Customer did not leave a comment.

CINDY R.
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I had a very good experience with uhaul. Thanks, love you guys

Michael G.
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Customer did not leave a comment.

MAX M.
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Customer did not leave a comment.

Jimmy K.
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Customer did not leave a comment.

Jennifer M.
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N/a personnel is well trained. Thanks so much.

roberta L.
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I cannot give el monte storage high enough praise They have been absolutely wonderful through our whole moving process. Highest of recommendations

WENDELL W.
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After I was told to make my reservation early so that what I requested would be available, I did that only to be informed a day before I was suppose to travel that infact I had to pick it up at another location, much further away, with no compensation. After I complained, the El Monte area city manager (John) informed me that he would enter my complaint in my file. I guess that was also a lie.

ROBERT LEE III R.
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Customer did not leave a comment.

Carrie C.
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Allow after hour drop offs. Notify customers beforehand that you cannot drop off after hours.

Bendy C.
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Customer did not leave a comment.

Barton S.
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It was very slow; the guy who helped me (he was the only one there) didn't seem to be very engaged or focused on doing anything quickly.

Andrew A.
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Great service and fast. Was in and out quickly.

salvador G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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