When I arrived to return the trailer, the grocery store staff told me the U-Haul representative would not be in for over an hour. I should emphasize that the grocery store staff did an exceptional job covering for the absence of the U-Haul rep: the checkout clerk made a copy of my rental agreement, noted the time of the return, and said she'd give it to the U-Haul rep; the shelf stocking guy helped guide me as I backed the trailer into an available parking spot (which was challenging) and he helped disconnect the trailer from my hitch. It would have been a whole lot better if someone more familiar with the equipment had been available and if I could have left with a proper receipt proving I had dropped off the equipment when I did and in the same condition in which I had received it.
CASEY C
Customer Reviews for El Pueblo Food
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck that I rented was filthy. It had major exterior damage and it sounded like it was going to break down. You need to retire that truck.
TRACY M