Customer Reviews for EADO Storage Center
(U-Haul Neighborhood Dealer)

81 reviews

1025 Sampson St   Houston, TX 77003

(713) 222-0473

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(713) 222-0473

1025 Sampson St
Houston, TX 77003

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: 1 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Craig was such a great help with the process!

Mary R. 
Rating:
5.0

Easy, fast and cheap.

David G. 
Rating:
3.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

I think I may have left my wallet inside of the van. I will call in the morning. Please contact me at 832-253-3394

shelby B. 
Rating:
5.0

Customer did not leave a comment.

Ernestina P. 
Rating:
5.0

Great customer service! The truck was nice an clean, too!

geronimo H. 
Rating:
5.0

Customer service was outstanding and very accomodating when we ran into a timing issue. Craig let us know what our options were, and explained everything very clearly and made sure we understood the procedure for turning in the truck when we were ready. We will definitely use this location again for all our truck rental needs when we are in Houston! Thanks!! Craig is an excellent team member and an asset to uHaul!!

Chris W. 
Rating:
5.0

Well done

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

Maryjane B. 
Rating:
5.0

Customer did not leave a comment.

Levy S. 
Rating:
5.0

Customer did not leave a comment.

Isaac G. 
Rating:
5.0

Customer did not leave a comment.

Jianni B. 
Rating:
3.0

The truck needs server maintenance. Engine was making a horrendous noise, brakes are terrible AC does not blow cold, and the alignment is extremely off.

Jesus R. 
Rating:
5.0

super easy contactless pick up and drop off

Jeanette M. 
Rating:
5.0

Customer did not leave a comment.

Evelin W. 
Rating:
1.0

Rude manager, rude people. Never using this location again

MICAH O. 
Rating:
5.0

Nothing. Superb customer experience

John S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
4.0

The team at this location was very friendly and professional. The truck itself drove pretty rough and was much louder than past U-Hauls I had driven. I'm by no means a mechanic, but something seemed to be grinding and having a hard time getting going.

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Kousum A. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
3.0

Website would not work that I couldn't drop off the equipment when wanted.

Denis M. 
Rating:
5.0

Customer did not leave a comment.

Julian B. 
Rating:
3.0

The store was closed when I arrived and it was difficult to find the parking lot where the truck needed to be parked. After finding the lot, the drop off was easy.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Nydia S. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
2.0

I reserved 2 dollies, when I arrived to the location they didn't have what i reserved. Kendra tried to help however was not able to find what I needed. She gave me a discount for their mistake. However when I returned the equipment, I waited for 20mins because no one was there and the doors were locked. We decided to put the equipment inside the gate because we couldn't wait no more. Not the best experience at all.

Tirrell T. 
Rating:
3.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Quick, friendly and courteous! I would rent again when I have the need.

Gregorio P. 
Rating:
5.0

Customer did not leave a comment.

Esequiel L. 
Rating:
3.0

Rep tried to charge me more. I paid online and declined insurance. I still don't think she overcharged me. I was told 191 with tax and paid that from my phone. I did add a fillet when I got there. Another 18?? Truck was filthy and had others peoples things in it. With COVID like it is, I expected way more.

nathan C. 
Rating:
5.0

Customer did not leave a comment.

Jeth R. 
Rating:
5.0

I like the email/text communications especially when checking out/evaluating the condition of the truck. Everything was easy and straight forward. The front desk clerk was also friendly and knowledgeable.

Jeffrey F. 
Rating:
5.0

Great location, friendly staff and easy transaction in general.

Marco M. 
Rating:
5.0

Easy service!

Amber H. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
3.0

I ended up leaving my keys in the uhaul which was frustrating itself but they were already 4 hours away before I even noticed. They wouldn't ship them to me even though I was clearly going to pay for it. Guess I'll just have to replace the keys.

Brittany P. 
Rating:
5.0

Customer did not leave a comment.

Syed H. 
Rating:
5.0

Great experience. Very safe and clean.

Ivon W. 
Rating:
5.0

Customer did not leave a comment.

Kye C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Excellent service! Quick and very supportive.

Yosein S. 
Rating:
5.0

very easy pick up & drop off. equipment was everything it was suppose to be.

kyle L. 
Rating:
5.0

N\A

Rochelle B. 
Rating:
5.0

The mobil app check wasn't working. Had to go into the facility and they had to redo the reservation. This put me behind schedule. Luckily the facility was open and able to help me.

Jeffrey S. 
Rating:
5.0

The gentleman working the counter was so nice and efficient I felt very comfortable especially compared to past experiences at other locations.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Rashad I. 
Rating:
4.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

kyle L. 
Rating:
5.0

Cardell (sp?) was very helpful and professional throughout the process from initial contact to assisting in return. Great service rep

Matthew M. 
Rating:
2.0

Dark after hours vehicle staging in a bad neighborhood. Need more lighting

James C. 
Rating:
1.0

Terrible customer service from manager

Chris S. 
Rating:
5.0

Asst. Manager was outstanding.

Luis L. 
Rating:
5.0

My complaint was not with this particular location. I reserved a truck for a pick up at 7 AM at another location. I arrived at the location at 6:50 AM. I was unable to retrieve my truck using my online reservation. I had to call U-Haul and was informed that the location did not prep the truck for me to pick up in advance. So they had to send me to another location 7 miles away from that location.That added an additional 14 miles to my commute. In all it's an additional 45 minutes for me to retrieve my truck. That included the 20 minutes I had to wait on hold to speak to somebody plus the time that it took for me to get from one location to the next.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

The young lady that helped me check our truck in was very helpful and pleasant. Definitely an asset for your company.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Briana F. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Thank you Craig!

Charles W. 
Rating:
5.0

Craig checked me in so fast I didn't even have to worry about a thing! Awesome service!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DARWIN M. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Nothing, I received the best service here. Thanks

Vivian F. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE C. 
Rating:
3.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

Dmitry M. 
Rating:
5.0

AC, radio worked great. Clean and full of gas to start...no peoblems!!

Judith R. 
Rating:
5.0

Yo recomiendo que si está en sus manos contratar a una persona bilingüe sería mejor la persona que me atendió es excelente ella busco la forma de cómo entendernos la felicito

Orlando S. 
Rating:
5.0

I was VERY disappointed with my U-Haul experience. We were set up for an early morning pick up at another location through their 24/7 service. Resv was done over the phone one week in advance and U-HAUL rep called day before to confirm, but when we showed up the place was locked and gated and we could not pick up vehicle! Called U-Haul and after being on hold for 15 mins they sent us to other location which took us in opposite direction and added almost an hour to our trip! Very unhappy with 24/7 experience!

BETH J. 
Rating:
5.0

Customer did not leave a comment.

Theodore G. 
Rating:
5.0

Nothing, just keep doing what they're doing.

Judith R. 
Rating:
4.0

I would recommend that more effort be made to have vehicles with more gas. The truck I rented was nearly empty.

Santiago F. 
No reviews have been submitted for this location.

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