Customer Reviews for Eagle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eagle Storage

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randall K. on

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Seth Y. on

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This location needs to do a better job with equipment storage. I could tell that they don’t reposition their equipment after customers return it because they were blocking each other and stuck in the mud. It was not easy to pull up and connect to the dolly. I had to manually move both the one I rented and the their one.

Krista M. on

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MELISSA K. on

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David H. on

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20 miles outside of Winston Salem. Very inconvenient.

Hugh M. on

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Anthony S. on

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Very small lot for the equipment. The adjacent business's employees park in the way, blocking access. Both hooks on the safety chains were broken, one clearance light was out and tires needed air. BUT, I had no problems with the coupler, bearings or tires, so overall, quite pleased.

Shannon L. on

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Joseph P. on

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Joseph P. on

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Very friendly and knowledgeable

Robert F. on

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SUZANNE S. on

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Friendly staff. Easy and quick pick up process

Lisa W. on

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Excellent customer service and care.

Dennis L. on

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A first class facility!! Joanna was the best to work with!! Highly recommend!!

Rodney K. on

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Thank you!

James J. on

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henry M. on

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No inside fence storage at this time

Doris F. on

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Clifton W. on

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Molly M. on

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MOLLY M. on

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Scott E. on

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Staff was very nice and knowledgeable. The paperwork was very minimal and fast. Will repeat if I need a trailer again.

JOHN F. on

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Jeff G. on

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Craig S. on

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I can't think of any.

todd P. on

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Molly M. on

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The U-haul safe move insurance is a JOKE.... Do not waste your money on it. We got our U-Haul stuck in a ditch and U-haul would not pay for the wrecker. It cost me $280 for a wrecker....

Steven K. on

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Clayton M. on

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Russell K. on

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Julie did a great job. She was very friendly, knowledgeable and efficient. Fantastic service.

Brandy B. on

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Leina A. on

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MICHAEL D. on

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Brandon S. on

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micheal S. on

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Dropped off in and out.

Earl S. on

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Danny S. on

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I would suggest going to always picking up and returning trucks with a full tank of gas. Trying to refill to a partial tank level is very difficult, frustrating, and time consuming!

Danny S. on

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Lee B. on

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Daniel M. on

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Quite satisfied and pleased with overall service!

Elvira W. on

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Timothy C. on

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Great experience.

Danny S. on

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Apparently even though the gas gauge appeared to show a "full" tank, just after 15 miles of driving it showed 1/8 of a tank already consumed, so I feel like I was cheated out of 1/8 of a tank of gas since I did return to tank completely full.

Jean E. on

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david B. on

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Francis A. on

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DAVID B. on

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DAVID B. on

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William P. on

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Very good experience. Easy rental process. Rental check-in took took less than 5 minutes.

Brandon M. on

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kevin H. on

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Gudrun K. on

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Stephen B. on

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Truck hadn't been swept out or cleaned, seat was sticky and trash in the cabin. They want to charge people $25 for it not being clean. I should get the $25 you charged the last guy since you didn't clean it I did.

Bruce H. on

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Helpful-Knowledgeable-Worked with me-Professional!

Will S. on

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The in-store locations were great all around. The parent company U-Haul was terrible. U-Haul was a real pain to deal with. U-Haul changed my order the day prior to my move (added stress- thanks alot). Then they had the in store location they moved my truck to (in another town) call me to inform me of this move. I had left a credit card number to reserve my truck at U-Haul's request, but that does not matter to U-Haul it seems. Dollars matter and people don't. The only saving grace was the kind & nice in-store people I worked with. Even their help line hung up on me! (And I did nothing of the yelling or screaming sort to receive such treatment). Don't believe me, I have the email were the customer service agent admitted to "the system going down." If I ever move again, I'll call someone else.

terry R. on

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Marty N. on

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The trailer leaked in the back right corner. Not a huge deal but it did get some clothes wet and caused a cheap book shelf to delaminate.

Hallie H. on

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The Eagle Storage was a GREAT place. I did have a lot of trouble with the Uhaul company itself. I honestly probably will NEVER use Uhaul again because I had such a hassle getting truck and returning because of the company messing up.

RANDALL K. on

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Hadley D. on

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The 26' Truck I rented for a local move was dirty on the inside. It had pieces of wood and trash that I cleaned up. I was concerned about the damage on the Truck and asked the service agent to show me a record of the damaged being recorded and he refused me request. He said that I did not have to rent the Truck if I did not want to. He also refused to do a walk around to inspect the damage - telling me to let him know if any damage was not marked with an "X." The customer service I received was way below U-haul's standards and left me wondering how this location in Pilot Mountain, NC could be an agent for U-haul?!? The move however went well even in +90 degree heat - the saving grace was the AC in the Cab was great! Thank you U-haul - and as for your agent - what a Joke - I will never rent from Eagle Storeage again, period. Contract #87022248

SHARON D. on

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Serve lunch??? My experience was easy and fast and cost less than I expected

KENNETH P. on

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Rebecca D. on

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ALBERT M. on

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Had no problem turning in equipment...

Kenneth M. on

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GARY A. on

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Anne S. on

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Every one was Great and went out of their way to help!

Raymond W. on

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Dan B. on

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no changes

Lynn H. on

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Milton C. on

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Tia A. on

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DENNIS L. on

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A great place to rent a truck!!! Very nice and helpful people.

steven K. on

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Michael P. on

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Tommy F. on

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I was well please with alls services . Tommy Finney Pilot Mountain N.C.

LEE T. on

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Rented tow dolly. The ratchet mechanisms were rusted. I used a can of liquid wrench I had to free them up.

Wayne M. on

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Tammy H. on

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TRUCK CAB HAD TRASH IN IT AND CUP HOLDER WAS FULL OF DRINK/WATER. AFTER GETTING HOME DISCOVERED BACK OF TRUCK WAS FULL OF ROACHES. SPRAYED TO KILL THEM. BUT WHEN WE ARRIVED AT OUR DESTINATION, ALL OF OUR ITEMS WERE FULL OF ROACHES AS WELL. NOT HAPPY!!! SOMEONE NEEDS TO DO A MORE THOROUGH CHECK AS ROACHES WERE COMING OUT IN THE DAYTIME.

Tom S. on

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The Eagle Storage Inc. sets an outstanding example for U-Haul. They helped me when I had a problem with a break down and got me back on the road with the truck I needed.

Joel G. on

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rick G. on

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Christy L. on

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EDWARD L. on

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Nothing that i can think of.. everything turned out really good for us..thank you

Robert L. on

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DAVID C. on

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STEPHEN H. on

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Very friendly and expeditious experience.

CATHERINE M. on

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CORY J. on

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Laura N. on

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make the office location more noticeable

AVOLENE B. on

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Lore E. on

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Very friendly customer service.

DEBBIE S. on

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Explained everything. Everything was smooth.

DAVID J. on

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WALTER S. on

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ELVIRA W. on

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DENNIS L. on

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BRIAN F. on

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Elvira W. on

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It was wonderful not sure what to say about improvement.