Customer Reviews for East Bay Phillips 66

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Bay Phillips 66

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Douglas J. on

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At pickup, no one had any idea where to begin. After another employee was called to help us, we were able to tow away a 5X8 trailer after a nearly 2-hour wait. It gets better. Upon return, the Phillips 66 employee, Valerie, told us we could not leave the trailer there, because they "don't do that anymore." When we pointed out that we had committed to return the equipment to the same location, she insisted that we take it to the U-Haul location in Provo. We asked if she could call someone, maybe the same person who actually rented us the trailer, at which point she put her palms up and repeated several times that she did not even have a number to call. That, my friends, was not true. U-Haul should sever its relationship with this location immediately.

Dwight J. on

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Nefi M. on

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I did not get a final receipt, it seemed a little haphazard.

Darrin S. on

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John M. on

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Gavin S. on

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Lewis Y. on

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Keith E. on

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Todd M. on

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Dan M. on

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Shelly T. on

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This is the first time I rented a truck using the U-Haul Truck Share program. It was very easy, the rental went flawlessly, and I would happily use the program again for the next rental. I especially liked that I could turn in the truck on my schedule.

Brad N. on

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Pretty cramped site

Nicholas B. on

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The contract estimated gallons said 3/4 tank; however, the actual gas indication was slightly less than that; nevertheless the attendant said that's close enough / that's how we estimate, so I didn't worry...

Hunter P. on

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I don’t know what happened, but when I tried to drop off the truck, the website kept reloading so I couldn’t check the truck back in, it was really frustrating. Eventually I went inside and dropped the key off at the gas station according to the gas station attendant’s instructions.

Rebecca H. on

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Jon N. on

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Joseph C. on

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The pickup location was a gas station with a kid coming to meet me. He was late arriving and was not very well organized. This was not the location I had made the reservation through.

Maggie L K. on

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The man who helped us was amazing! (I wish I remembered his name!) The process was smooth, and we had no issues at all.

Timothy J. on

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Uhaul representative was 30 min late for the scheduled pickup. Worst place to pick up a Uhaul ever. Just use the real Uhaul dealership in Provo and skip out on this poorly run joint.

Bryce J. on

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Tryn M. on

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Timothy D. on

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My rental was not at the correct location. This was annoying.

Eric P. on

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I got the $14 insurance but was charged for the $28 insurance . We rented the truck for 24 hours , but we received a phone call asking us to bring it back sooner. They told us they would give us $20 off for bringing it back sooner but then charged more for the insurance. It was very annoying and unethical. I will not return to this location .

Terry H. on

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Levi S. on

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No one there to help Check out had to wait after they called someone.

ROLAND B. on

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The service was excellent>

jaime S. on

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I was told there was unlimited miles with my rental And at drop off I had to pay more because I went over my miles I returned the truck with more gas then I received the truck

Wyatt A. on

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Dean C. on

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The truck was dirty inside, cup holders and under the seats.

Ashley S. on

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TAMI B. on

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Very helpful location/people

Amanda T. on

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Mark S. on

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SUPER helpful personnel. The location isn't much, it's just a car wash, but it works!

Larry M. on

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Larry B. on

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MAXINE L. on

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STEVEN R. on

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CRAIG O. on

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Derek was very professional and helpful through the experience. Friendly staff, highly recommend!

Ted N. on

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I had used express checkout, then waited 10 minutes for some guy to show up only to find that the employee I first talked to could have just handed me the key since I was ready to go. Also I was told originally that I would be contacted the day before pickup but wasn't contacted until the day of and that's when I found that my pickup location was actually 20 minutes further away from my originally selected location.

brent A. on

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Hugh B. on

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DERRICK V. on

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Steve J. on

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Nice family owners. Easy to pickup, dolly was available and in good working condition. Easy dropoff with nice conversation with one of the family owners.

Kevin A. on

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Peter W. on

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HEIDI G. on

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Raymond C. on

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Elijah P. on

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The guy who checked out my vehicle failed to put the correct delivery location, which caused me a headache in trying to get it changed.

RANDALL S. on

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jeffery T. on

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Calon L. on

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The truck I received was fine, but the tow dolly was missing a key component that caused significant delays and took a long time to resolve.

susan M. on

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David V. on

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My location was changed without my permission, I was given less than 24 hours notice of the change and for the additional 6 miles out of my way, I was credited only 3 miles. I WILL NEVER USE UHAUL AGAIN.

Evelyn A. on

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A little strange to return a truck and drop keys in one bin and a receipt in another. We did not have a reciept to drop - so when we brought back the second truck - I wrote information on paper and dropped in box. We filled the gas to the appropriate mark and left them parked in stalls. Pretty easy.

Gregory A. on

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The worker at desk didn't seem sure about return procedures. I was uncomfortable that there wasn't an inspection to verify no damage to truck and that the gas tank was as full as needed to be. Had to guess where to park the truck.

Devin C. on

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RICHARD S. on

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John H. on

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Elizabeth B. on

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Elizabeth B. on

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Faster service

Stephen W. on

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The proprietor at this dealership is unprofessional. He showed up late for my "appointment", slap/dashed through the truck delivery without any instruction at all - (the Tow/Haul function does what exactly, etc.?). The truck cab was filthy, the windshield worse . . .

Holly U. on

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The person in charge of the equipment worked across the street...so you left your info with the gas station clerk.

Lance M. on

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Dustin B. on

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Astro was the best! He was willing to come in a bit earlier than pickup time to help me get a start on a busy day. Really appreciate his wonderful service!

karen B. on

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DO NOT guarantee your reservations!!

Tyler C. on

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Jerry P. on

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I set up a move that was on a critical time schedule involving a lot of people and no room for error. After I scheduled the truck on line, UHaul changed the place I was to pick up the truck, and said things that left me feeling insecure about whether this critical piece of equipment would be available when it was promised. I called UHaul and finally got a regional manager on the phone who knew what she was doing and seemed to have the authority and tools at her disposal to clarify and secure the situation. She was great, and she saved the day for me. In general the system of independent facilities with little authority to promise or confirm anything comes across as a bit flakey. Additionally their paperwork is time consuming and leaves the impression that they are anxious to protect UHaul and leave the customer vulnerable. The equipment when I finally got it was good and well maintained, and the lower bed of the truck made loading/unloading much easier than other equipment I have used.

irene P. on

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Did a very fine job.

Evan C. on

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When I dropped the truck off there wasn't a U-Haul rep to check everything in - or the workers there didn't understand what to do when someone returned a truck. Because of this, I was incorrectly charged the extra day/late fee when I actually turned the truck in on time.

Christian S. on

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Great service. Astro was very helpful, and I got my equipment on-time. No complaints.

NAOMI B. on

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Stephanie A. on

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Had good area to pull in since we had 26 ft truck with car trailor behind.

Micah K. on

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TROY J. on

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The trailer was awesome. And the location I picked up the trailer was great! But, I am not happy that I had to pay for a minimum of 2 day rental in a car hauler. I would have been fine paying for a one day rental. I only needed the trailer for a 2 hour drive and had to pay for 2 days! I emailed Uhaul and haven't heard one word back and it has been over a week! Not happy at all with Uhaul the company itself!!

Andrew W. on

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I was told online that my full package, with everything included would be around $500 but instead was charged $650 and had no receipt from the online order to prove that fact.

Kim J. on

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There was not any one thwre to help me unhitch my car so I could get it of the auto transport. I asked if I could get help and the woman said she would call some one but didn't know if he could come. Some guy showed up 10 min later and just started to un hitch everything. Dod not say a word to me and then left. Both people were very rude. I will never us that U-Haul place again.

Brady S. on

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William S. on

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Blair W. on

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Mark G. on

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Your representative wasn't on time, 10 minutes late, even after calling him on Thursday to do a pre pickup inspection as , to which he had no clue of your email suggesting to do so. Will not go back to that location again.

christian F. on

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Astro is such a nice guy, so accomodating, friendly, and prompt. He really made my day ??

Chase A. on

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Really? Drop off at a gas station and the attendant has no idea how to handle it. What a joke.

ERIC Y. on

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ASHLEY H. on

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They were fast friendly and great customer service

Matthew Z. on

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The drop off procedure was very confusing for the office staff to close the paperwork. After I hand wrote my name, address, etc. (no final receipt given), we left the trailer. I was called the next day asking when I was going to drop off the trailer. The staff was friendly, but the Phillips 66 staff did not know how to return the rental. The did call someone to ask how to check the equipment in, but it was still unsettling.

Kathleen R. on

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Ben H. on

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Lee Ann S. on

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Derrick V. on

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Great customer service!

Larry B. on

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Not customer friendly

Scott B. on

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jesus C. on

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Scott W. on

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I wouldn't change a thing astro was a great guy to work with very up beat friendly thanks for great service

Gregory S. on

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Customer service was amazing!

lacy S. on

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Open later than most locations. Attendant did a great job. Thank you

EZRA K. on

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Everything about the location, truck and service from the person who helped me was great. However I will be hesitant to ever rent again from UHAUL. This is the 2nd time in 6 months. I ordered a truck online for a location 5 min from my house, got the confirmation and even "checked in" and I get there and they said they have no truck and reservation for me. I wasted a whole hour waiting just to hear that. Then I get a call from the location in Provo saying they have a truck for me there. I have no idea why that happened or why the website didn't tell me that. If it was there originally I could have planned for it and drive down there but not once did I get an email letting me know that I actually needed to go to provo. I wasted another hour getting down there and back to my home. Experience was terrible and unreal on UHAULs part as a whole.

david C. on

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Best location I have EVER used! Love the personal touch, care, and attention you get with the owner/manager (Astro). He even gave me his mobile number so I could arrange drop off. Will definitely use this location over others in the future.

spencer B. on

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The woman behind the counter was VERY helpful. Due to the circumstance I was in, I couldn't bring the trailer back before 10 pm ( Which was the time they closed the Uhaul portion of their business), but the woman let me drop it off at 11:30 when I pulled in and was really nice about it.

TRAVIS H. on

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Customer did not leave a comment.