Customer Reviews for East Bay Self Storage
(U-Haul Neighborhood Dealer)

237 reviews

3346 Pawtucket Ave   Riverside, RI 02915

(401) 228-9668

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(401) 228-9668

3346 Pawtucket Ave
Riverside, RI 02915

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great! The customer service was wonderful.

CYRILVILLAROSA U. 
Rating:
5.0

Pat was excellent.! So helpful to this newbie.

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

Zach K. 
Rating:
5.0

Excellent customer service, thank you !

Abbey O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Both guys there that helped were very nice and helpful.

Bradford D. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

The return process is a hassle

Bala K. 
Rating:
5.0

nothing everything was perfect

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Pat, the service agent, was excellent in explaining the various options available, cost of rental, explanation & answers to any of my questions. She was friendly, polite & professional. The equipment was in perfect working order & clean. I will always use this location when renting from UHaul. Great job, Pat & thank you.

richard W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Very friendly

Bruce S. 
Rating:
1.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

The manager Pat is always very helpful and pleasant to work with. I would highly recommend this facility.

Gerald R. 
Rating:
5.0

Staff is very friendly and undersstandable about the needs of someone that will need a uHaul vehicle

Guianeya M. 
Rating:
5.0

Always helpful and friendly at this location!

Layne S. 
Rating:
5.0

Customer did not leave a comment.

bill D. 
Rating:
5.0

Your doing well, don't change. Maybe lower prices?

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Great location. Extremely helpful in making all arrangements and getting the right equipment.

Paul H. 
Rating:
5.0

Pat, the manager went out of her way to let me get the vehicle early and was extremely helpful by giving me her cell if I had any problems and answered my calls immediately with helpful information. She is a gem!! The young woman at the desk was great, too.

Lynne C. 
Rating:
5.0

Customer did not leave a comment.

Cortney M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

No improvement possible. Excellent customer service and quick/easy procedure.

mike R. 
Rating:
5.0

Fantastic experience & agent was kind, courteous, and exceeded my expectations! Great Job!

Andrew L. 
Rating:
5.0

Very nice, kind and friendly lady was there and very considerate, highly recommended to you!

Weibo Z. 
Rating:
5.0

You dont have to do anything to improve yourself because you're the best and most definitely I would use your establishment again when it's time.

keren C. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Terraence C. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Pat at East Bay Self Storage is the best for assisting and arranging the rental and return of the truck! Would highly recommend this location for U-Haul rentals AND storage units!

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Great customer service

chris V. 
Rating:
5.0

Customer did not leave a comment.

bill D. 
Rating:
4.0

Very satisfied with location . Easy to get to

sandra W. 
Rating:
5.0

Nothing! Pay was amazing!!!!

Zachary P. 
Rating:
5.0

Very friendly and efficient staff member, which made the process very easy.

Judith D. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

This was the Best rental experience I have ever had !

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

the woman met me on a cold winter sunday morning just so I could get the rental with a smile .very good

Peter C. 
Rating:
5.0

Very convenient, service was great. People are very friendly. Ashley and Pat were both wonderful

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Amin Z. 
Rating:
5.0

Very good experience!

Michael M. 
Rating:
5.0

Renee was very helpful

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Maurice R. 
Rating:
3.0

Sell check in/out not the easiest. Would prefer to deal with an employee but not availible at the time and location I needed.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Hsin Mei S. 
Rating:
5.0

Yes, I would recommend this site but the trailer I received had light problems. The only thing that worked was the left blinker as I found out from an Ohio state trooper at 2 AM.

Delbert N. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

They are the best, we were very happy

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

lucy W. 
Rating:
4.0

Customer did not leave a comment.

Kristen P. 
Rating:
3.0

Well, I picked a different location to drop of the truck but u haul last minute wrote me an email Indicating a different drop off location that turned out to be closed... we couldn't access the lot, luckily the manager of the location drove by and let us in through the gate. U haul again failed with its professionalism and costumer service.

jovana G. 
Rating:
5.0

Very good service

Louis G. 
Rating:
5.0

Customer did not leave a comment.

lucy W. 
Rating:
4.0

Customer did not leave a comment.

Laurie A. 
Rating:
5.0

No improvements needed, excellent service. Pat (mgr) is knowledgable and helpful with both the truck rental and also providing short-term storage space for us.

David L. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Wonderful customers service. Pat the manager was helpful and friendly. Would use this place again.

Joseph C. 
Rating:
5.0

Nothing to improve; this location has excellent staff, a good selection of vehicles, and the vehicles are always clean and in good repair. (2nd time customer)

BRUCE C. 
Rating:
5.0

Open a little earlier say 9am instead of 10.

Jehu R. 
Rating:
5.0

Absolutely nothing!!! your staff at that location who helped me was amazing & very helpful. . Hiring more like her would greatly improve your business. .

Michael D. 
Rating:
5.0

Not much for this facility...great service, friendly and very courteous.

mark B. 
Rating:
5.0

No improvements! Everything went splendidly and I loved working with the front assistant! She was so sweet!

Larry A. 
Rating:
5.0

Friendly and helpful front desk staff.

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

Casey L. 
Rating:
5.0

Patty was a very nice helpful lady. Very pleasent to talk to.

JOANNA' Z. 
Rating:
5.0

The women at the customer desk was awesome! So helpful and friendly!!!

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Gentleman I spoke to on phone was very helpful

janette D. 
Rating:
5.0

Very courteous operator.

Jason A. 
Rating:
5.0

The woman who took my order and processed me was the best!

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

Van had a HUGE pile of moving pads in it which was annoying to have to remove all of them and find a place to store them while using the van. Also the van had a bad vibration in the steering wheel. A little nervous driving it because of that.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

very friendly

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Friendly and competent sales rep. Easy return after hours.

Steve V. 
Rating:
4.0

Customer did not leave a comment.

Erik H. 
Rating:
5.0

The customer assistance we received was fantastic and we would definitely rent from them again

Alexandra S. 
Rating:
5.0

Pat, the office manager, at East Bay is always a pleasure to work with. I recommend East Bay Self Storage to anyone with storage needs!

Aaron G. 
Rating:
5.0

Nothing! Everything was perfect and EASY.

Gail J. 
Rating:
5.0

Customer did not leave a comment.

claudia W. 
Rating:
5.0

Its perfect

Amir M. 
Rating:
5.0

Customer did not leave a comment.

Colby L. 
Rating:
5.0

No improvements possible!!!!! PATTY IS FABULOUS.

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
No reviews have been submitted for this location.

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