Customer Reviews for East Conway Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Conway Self Storage

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Neal C. on

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Nothing

Rosemary L. on

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check-in time seemed to take a little to long

Bill H. on

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Customer did not leave a comment.

Heather N. on

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I had a reservation for 8am. No one was in the office at 8am like the door said they opened. After calling the number 3 times I got a person and they said someone would be right down.(810am) They didn't show up until 830am and tried blaiming their phone for not waking them up, even though they said their phone was snoozed at 6am. The guy Zack was stumbling around and seemed hung over from the night before. He fumbled around and handed me keys and didn't even know where the truck was parked. I will never use that location ever again for any uhaul services.

Samuel H. on

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Mirrors weren't adjustable. East Conway Road site not properly marked on GPS. REAL PROBLEM WAS AMOUNT OF MILEAGE COVERED: 66 MILES IS BARELY ENOUGH TO GO BETWEEN THE 2 SITES!

Bob S. on

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Customer did not leave a comment.

Bob H. on

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Thank you to Bridget! Hi

Erin K. on

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Customer did not leave a comment.

Jane H. on

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Great drop off and storage..!

Brian G. on

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Very friendly and pleasant people.

Joseph G. on

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Very pleasant, courteous employees. Well maintained office and outside area. Clean and neat facility and equipment.

John M. on

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Bridgette is always very helpful and very efficient....

Michel G. on

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Staff was very helpful

Joseph M. on

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Customer did not leave a comment.

SARAH M. on

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Offer equipment that is available, dolly's, to be more specific. If you're offering someone a furniture dolly make sure you have one. Also, when you walk someone out with equipment, automatically load it for them, rather than waiting to be asked. A full tank upon pick up is also preferable. It's not easy to guess how much gas you need to refill in the tank.

Cheri S. on

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They are always friendly, quick, and helpful!!

cathy R. on

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Customer did not leave a comment.

PAUL M. on

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Checking truck for issues. Door on drivers side did not stay shut unless it was locked.

Robert W. on

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Always curtious.

catherine S. on

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Change the after hours drop off. It was raining and late - and the last thing I wanted to do was go to the UHaul site and create a user name and password. So I called and waited more than 5 minutes to speak to a representative...only to be told I could simply drop the key into the box. Really? Why didn't the box have that simple instruction.

Noreen H. on

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Great site, with friendly and helpful resources.

Mark A. on

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Outstanding service,,,, keep the manager there

Robert W. on

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Customer did not leave a comment.

Cindy U. on

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Marie R. on

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HOLLY C. on

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Everything was great! Equipment clean and in good working order. The staff were kind, professional and helpful. I have rented from this location in the past and would again in the future. Thank you!

Jennifer K. on

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Storage unit was clean and easy to get to. However, the handle was frozen to the ground and it took us 25 mins to chip away at the ice to get it free to open it the first time.

Elizabeth M. on

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Friendly, helpful and very efficient.. and we were off quickly.. I would go back there again and certainly recommend to everyone I know Elizabeth

LEEDS N. on

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Rented small indoor climate-controlled unit. Facility was very clean and modern. 24h access was important and never a problem. Bridget was kind and professional and gladly received packages for me.

JENNIFER G. on

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Convenient location, easily accessible

Peter G. on

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Customer did not leave a comment.

Jesse B. on

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Very quick and friendly drop off

john S. on

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get off the phone quicker

gretchen R. on

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Received NO HELP hitching trailer up. Had to lift and attach by myself.

KENNETH H. on

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I was very happy with the employees the convenience of getting in and out. The only thing I was not happy about was the mice that got in the unit. As I had mouse droppings everywhere.

Gregory S. on

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Customer did not leave a comment.

NATASHA R. on

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Wonderful

SUSAN B. on

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Very helpful and pleaseant.

MARY B. on

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Reserved climate controlled drive up, but none available. Given a second floor unit far from freight elevator and I have stair issues. If unit not available, shouldn`t able reserve.

SHANNON J. on

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Clean and easily accessible.