Customer Reviews for East County Rentals
(U-Haul Neighborhood Dealer)

390 reviews

74 Schouweiler Rd   Elma, WA 98541

(360) 482-3424

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 482-3424

74 Schouweiler Rd
Elma, WA 98541

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Vehicle was clean and people were very nice.

Suzan M. 
Rating:
3.0

Truck cab smelled like cigarette smoke and there was a half empty old bottle of coke left in the truck from prior rental. We were told the gas level was at 7/16ths of a tank, but it was closer to 5/16ths.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL STEPHEN F. 
Rating:
4.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Again Uhaul contacted me and said they were changing the drop off location which meant I had to change my plans so they added miles which was nice. So at one point they added 30 miles because they changed my pick up location then they added another 20 because they changed drop off location twice. So that would be 50 miles added to the 170 that brings it to 220 from what I could see with the mileage when started and ended it was exactly 220 yet I was still charged 13 dollars for being over so I was definitely confused.. The truck its self was in great shape and clean.

KETURAH T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
4.0

Customer did not leave a comment.

TINA D. 
Rating:
1.0

Guy was rude, truck was dirty, mileage was wrong..

SHANTELLE W. 
Rating:
5.0

Excellent service and no hassles. I would recommend this location to anyone.

Debbra T. 
Rating:
3.0

Customer did not leave a comment.

Lori E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

WINSTON TROY A. 
Rating:
4.0

I'm just glad they spoke English the last uhaul place had a language barrier, these guys were great and professional I was all hooked an unhooked in no time flat w/these guys.

LEO H. 
Rating:
5.0

Great service, nice people!!

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK F. 
Rating:
3.0

Get someone to build you a computer program that does what it is supposed to do. When I make a reservation It should be solid. Yours are ... well maybe we might have one either there or maybe somewhere else within fifty or so miles of there maybe... I reserved a 5x8 cargo trailer and, after I had made other arrangements, I went on line to pre-check-in and the site said there was a car hauler waiting for me. I need that later but I really don't think this was prescience. I also tried on line to change my phone number but the page wouldn't let me. We cut our land line and the old number is useless now. I got it changed through the renter. Remember I ordered an 5 X 8 cargo. I eventually settled for a motorcycle trailer from a different renter. Fortunately it was a rare sunny day here in the Northwest and the bike trailer was just big enough to cram on what we needed to move. In short Both of the the rental sites are ok. The Your reservation system and computer program is atrocious. I hope none of the hotel chains start using your computer program. Needless to say I am very frustrated.

William D. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Nothing. Excellent, prompt service. Thank You

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

SPENCER LEE M. 
Rating:
5.0

Service was above and beyond

LOREN N. 
Rating:
4.0

Customer did not leave a comment.

Jeri R. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

inside of the cab was dirty. mud/dirt all over the floor, crusty items in the cup holders, lots of dust and dirt all over the dash, steering wheel. This truck was not cleaned on the inside prior to my rental

AUSTIN D. 
Rating:
4.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

ROGER D. 
Rating:
3.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
3.0

Customer did not leave a comment.

Ginette T. 
Rating:
3.0

Customer did not leave a comment.

GINETTE T. 
Rating:
5.0

Customer did not leave a comment.

Ellen O. 
Rating:
5.0

Equipment rental in the past from different dealers meant I had to drive 30 or 40 miles one way just to get my rental. East County had the equipment I needed. Great job!

Kent M. 
Rating:
5.0

Customer did not leave a comment.

De A. 
Rating:
5.0

Customer did not leave a comment.

TROY C. 
Rating:
4.0

The experience was great and Eastside rentals made it a happy experience. Wii be renting from them again.

Shellie D. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
3.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

TYRONE P. 
Rating:
5.0

Customer did not leave a comment.

wes G. 
Rating:
5.0

Fast and friendly

David S. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Tammera J. 
Rating:
5.0

Great staff! They are very helpful and know their products!!!

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Easy to work with. Great staff. Thank you.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
4.0

Guys was real quick and efficient didn't get any hassle with getting my deposit returned.

James D. 
Rating:
5.0

Quick service and very helpful

randy M. 
Rating:
5.0

Best place in grays harbor to go to.

GERARD R. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

RENATA K. 
Rating:
5.0

I was very disappointed that I ordered a 26ft truck in Aberdeen and Uhaul could not provide me with a truck between 3 locations in Aberdeen. I had to go out of town. I have dealt with East County Rentals several times and they were always excellent.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Alton J. 
Rating:
5.0

John (the owner) was very kind and helpful. Enjoyed the chance to do business with him. Highly recommend East County Rentals (Elma..

Randy C. 
Rating:
5.0

Sean is really cute!

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Alec P. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

alex S. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
1.0

Customer did not leave a comment.

Thaddeus D. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
3.0

Have the equipment promised. Improve the computer system so it actually works.

RONALD I. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

Customer did not leave a comment.

tammy W. 
Rating:
4.0

We can think of nothing.

Jerry D. 
Rating:
4.0

They were having issues with the credit card reader, so we had to use cash for items we bought in store.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Orville Caldwell A. 
Rating:
2.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Fast and friendly service. Would definitely go there again.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Sean is really cute!

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Kyusik K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Clean the trucks' passenger department. Stock more box sizes.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Monty W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

The first time I went to the Uhaul place to reserve a truck the guy said, that I didn't need a reservation and that they had plenty of trucks in the size I wanted. HE didn't want to do his job inputting it into the computer. The second time I came back to pick up a Uhaul, I was told they didn't have the size I needed for the days I needed it. This time it was the owner I was talking to. He was blunt and not very personable. I told him about the guy that said I didn't need a reservation and then magically he found me a truck the right size and for the right days. I would NOT return to use this site again. Upon arriving the second time, I found no one in the office so I walked over to the open bay doors to ask for help. The Owner was screaming at one of his employees, who immediately dropped a heavy item from the forklift and more yelling ensued. This place is not professional at all. It was not a pleasant experience. Also, the ramp on the truck I got was constantly stuck. I had to use a huge hammer to set it free a few times and after that we just loaded without the ramp. It was a total pain in the *ss. I am sure I was overcharged and have yet to see the final bill as I dropped off on a Sunday and deposited the key. Today, I am heading over to get my final bill and am dreading it. The attitude and unprofessionalism of the place makes me cringe.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

Gene R. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
3.0

Customer did not leave a comment.

Jerry B. 
Rating:
1.0

Customer did not leave a comment.

Timothy Y. 
Rating:
5.0

This location in Elma WA was quick and easy. People were friendly and respectful. Truck was clean and ready to go and no problems during the trip. Nice job!

GARY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
No reviews have been submitted for this location.

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