The receptionist is friendly and well-organized. Great service. Highly recommend.
HYUN J
Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The actual check-in process was more cumbersome than expected and took a lot longer than expected. One of the annoyances is providing a separate person to contact. Customers should know this requirement in advance as a courtesy since they are told the person will be called. Also, there were issues with photos being accepted.
Paul SYou charged me for a furniture dolly and it wasn’t in the truck
HARRISON LNothing that I can think of.
LYDELL BCargo lock into. Key works but cylinder does not close
KARAN TWas dropped off and waited 20+ minutes because the door was locked and the sign said they’d be back in 10 minutes. Called the local number with no answer. Finally called U-Haul and they were very helpful in dispatching the truck themselves.
Thomas CThe application has a lot of bugs, it constantly crashes. Application needs improvement
Oleksii DMan behind the counter was extremely rude. Truck was dirty and fuel level was not correct with what the app showed but location was closed when we picked up. When we mentioned the fact that the gas was off with photo proof we were told by the man behind the counter what it “wasn’t his problem”.
Victoria MEverything about my experience was excellent. I would rent from this location and U-Haul again.
Elaine DEverything went smoothly Thank you!
JENNY HI've been renting a truck from Denise and Colleen for the past 7+ years for moving plant material (once a year) Always been able to get my truck or van at the same location
THOMAS FVery easy, very convenient
Scott MCustomer service was wonderful truck ran great my experience was excellent cost was sufficient I have no complaints Thank You Sincerely Shawn Battee
Shawn BGood costumer service
Denise EThe wait to speak with a CS rep was ridiculously long both on the regular line and 24/7. I spent 1 1/2 hours trying to get the keys to the rental van because the mobile access was unavailable. After waiting and Appel to the first rep he said my van was already dispatched yet I was sitting in the lot looking at the van. He then transferred me to 24/7 as it was now past the pickup time. Tara on the 24/7 reset my time to the actual time I was leaving the lot and gave me instructions as to how to retrieve the key. The vehicle worked very well. ALLS WELL THAT ENDS WELL! GRATEFUL FOR TARA.
Jacqueline PWas very easy to pick up
Natasha DExplain you need pictures before the keys are returned
ALAN RHave staff members at the location
Kelly WDenise was very helpful in helping us change our pick up location which was closer to our route. Thank you.
DIANE BA great overall experience. I enjoy renting vehicles from Uhaul!
DANIEL CThe nice lady who works there was very helpful.
Thomas ODenise was THE BEST. SO accommodating.
melissa sNot happy that after a week reservation find out we have to drive out of our way to pickup the truck after driving 3 1/2 hours to pick it up. Not very convenient to customer.
MARGARET JThey were great. After having to change locations from our original, which was closed when we arrived at our scheduled time, East Penn Self Storage took care of us. Professionally, courteously and quickly.
Jordan UAlways great experience from this location !
Megan HWe dropped off after hours and did not go in the office or interact with the staff. Excellent rating is based on our experience at the pick up location
ARIEL RHelpful staff made sure to get me the right van for the job. The whole experience was great.
Ed KNot much, it went very smoothly
SCOTT MThe staff members that I dealt with were friendly, courteous and helpful.
John JThis location was by far the best I have ever been to in Pennsylvania Customer service was by far the best truck was super clean as was the facility. Will be using only them in this location from now on !
MEGAN HFix exhaust pipe rattling
ALAN RThe trunk we rented was not cleaned out before it was given to us to use. Other than that, I didn't havent any issues. The lady who helped us (I forget her name) was very nice and helpful.
Danielle MDanese is fantastic. The facility is convenient and the equipment is new. Can’t ask for more. Great job guys.
Eric DI did not have hand truck and it took me twice as long to move in addition the blankets to cover furniture were also forgotten causing issue while moving. I was also charged for both the cart and the blankets and feel this was a bad overall experience!
Jason LPick up site was very pleasant and helpful. However, UHAUL CHANGED THE LOCATION ON ME ON SUNDAY, WHEN THE NEW PICK UP LOCATION CLOSED. I HAD TO WALK 6 MILES TO THE NEW LOCATION. Pick up site was helpful, U-Haul central planning was POOR!!
Kenneth Kfor the good price of the miles and the ease of finding the place
Angel OThe outside of the truck was really dirty, otherwise the truck was in good condition and customer service was good.
Ebony BLove that you can do pickup in early morning
Ho-Choong CProfessional courteous staff
Marc SUsed my card. They told me that they wouldnt take the money out till i returned the truck. The momey went off my card as soon as he swiped it. Here it is 4 days later and the money still isnt back on my card.
Melinda BFaster response time for the mobile pickup. Took up a 1/2 hour from the time we got there until the time we got to leave with the truck.
Anthony SThe staff, equipment and clean facility was EXCELLENT!
Lauretta KDenise was great. Got me in and out in no time... the truck was ready to go when I got there.
Ross RKeep up the present superb level of service.
Frank KVery friendly, attentive and professional!
Jennifer W