I think it was wrong to charge us for a 6x12 trailer when we reserved a 5x8. You had 2 on the lot but the lights weren’t working. We should have been offered the 5x8 price, it wasnt our fault the lights weren’t working, or we would have gone to a different location. But by the time we picked up the trailer we had no choice but to take the 6x12, because of time constraints. Feel like it was a bait and switch
RICHARD W
Customer Reviews for East Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who waited on us was friendly and helpful. He made the pick-up a pleasant experience.
Cheryl MStaff were friendly and helpful. The online process was as expected (UHaul tried to sell me lots of stuff I didn't need), but the local guys were great. I will definitely use this site again.
LISA RThe gentleman that helped us with the contract way very friendly and helpful.
Pamela HWe will definitely use this location again
TIMOTHY DGreat people, went above and beyond. I highly recommend. They need a Thirsty Goose.
DANIEL JVery good!!
Karlo RThe men who took care of our rental check-in were pleasant and helpful.
Cheryl MI will use these guys again
SCOTT KEverything went well and the equipment was very helpful for my needs. Thank you.
JACKIE DVery organized process! I received excellent customer service! Would definitely go back and highly recommend to others.
REBEKAH SVery good customer service, went to the most extreme to help us with the issue and followed up to make sure we were happy
GORDON JThe team there is very good
ROGER OGreat customer service, will definately use again!
DANIEL PU-Haul made my move stress-free from start to finish! I was able to easily call and set up my reservation, and Ryan and Corey at the location were absolutely fantastic. They were friendly, professional, and made the whole process smooth and efficient. The truck was clean, well-maintained, and ready on time. Pricing was reasonable, and the flexibility of drop-off locations was a huge bonus. Ryan and Corey truly went above and beyond—I’ll definitely be using U-Haul again and highly recommend their services!"
MATTHEW PI don't see a need for improvement, my experience was great. Very friendly people, great prices, and I was in a truck in less than 15 minutes. Would definitely recommend the east court street location to anyone
LISA PAll good.
BILLY GPlease update hours on website.
ALEXANDRA CEverything went great…very helpful staff at East Side Storage.
Kirk LYall were tops with Uhaul compared to the other locations!
DAVID SGuy looked like he was asleep in the truck and didn’t want to be bothered
DEBORAH BI can't think of anything bad to say because those young men were very helpful and kind. Very nice to work with.
SANDRA MLocation could be open a little later than 3:00pm, but other than that they were great.
Larry BNo problems with the location. In fact, the app failed to let me check in because it couldn't process one of the photo scans and the two "Help" people in the app only told me to restart the app (which failed to solve any problems and, in fact, forced me to go through the entire process twice without success--they still told me to restart the app to solve the problem). After wasting 45 min trying to check in on the app, the worker at this location arrived 15 min early for work and got me checked in quickly and on my way. I totally recommend this location and not the app.
Zachary REnsure a check off sheet is used. Found out after I left the the trailer lights did not work. I was able to get to my destination, but it wasn't a pleasant drive. I know this item was overlooked during checkout.
Miles RFirst reservation i made for a truck + tow dolly on jully 6 order number 88279445 i had to drive about 2.5 hours to pick it up but it turned out they had no trucks and they told me my pickup location was changed to east side storage in marion nc but that location was closed. So about 5 hours of that day plus the gas used as well as a day of work. Also at that east side storage pickup location when i was finally able to pick up my 2nd try at a truck they told me ibhad till the end of the day of my second day to drop it off but the tennessee mobile home place called me and said i had to drop it off by 1pm. So they charged me another day of usage. I will never use u-haul again.
scott eThe first time we ever pulled behind, it was perfect size perfect trailer
GLENDA DProvide a public restroom please..
christa tTook an hour and a half to check up because no one was there and there was no signal to complete the check-in.
Renan HNon-u-haul person in the office was super helpful.
Timothy FNothing keep up the great work..
Robert TEverything was fine
tommy bSelf Checkout--no problems. Smooth transaction.
RICHARD WRental man very nice and polite and quick, to the point. Truck was mostly clean. The inside windshield could have been cleaned. I had droplets to look at, until I wiped them away. The wiper blades were noisy, but did the job..
Teresa BThank you David Marlowe!!
SHELLY BEverthing was great, was easy to make the reservation and all instructions wee giving when we pick it up. Great service.
Lorina EDavid Marlow provided excellent, fast service. I highly recommend this location - 5 stars.
Richard BScheduled pickup for 9:30 and I was out, hooked up by 9:40. They hitched up trailer and checked lights before leaving.
John SDrop off location was beyond excellent
Leonard MOwner is awesome and friendly.
Kevin GFriendly guys at East Side, clean equipment, will continue to be my prefered UHAUL location. They also have wood buildings and metal carports/garages for sale there, as well as self storage units!
Daniel PCorey was incredibly helpful and accommodating. I would have had a difficult time unhooking the auto transport without his help.
Anthony WWhen checking in online the app will go black and shut down. I was told it happens all if the time.
Kevin DThe equipment was great. The app to get the equipment was terrible. I had to call the help line at pick up and drop off for assistance even after calling the day before to ensure that I had everything that I needed and I watched the video as advised. I am an app user and typically able to get things moving quickly. It took us nearly 45 minutes to complete the pick up.
Martha HThis is a comment for U-Haul as a corporation, and not the pickup or drop off locations themselves. When I reserved a truck, I gave my start and end point, and U-Haul told me which locations I had to pick up and drop off at. The round trip was calculated by U-Haul as 133 miles, although the actual trip (pickup location, to starting address, to new address, to drop off location) with zero extra travel or stops was 145 miles, and I was billed for 12 miles overage. Very silly and dishonest of you to make the allowable mileage a number smaller than the absolute minimum mileage physically possible knowing these four points on the route.
Brandon NI am in real estate and needed to move furniture to a house and we needed a trailer. The guys came out when we dropped it off and moved it for us. The were friendly and helpful. I highly recommend them as well as they have a huge selection of sheds and buildings that we are looking at also.
Kevin GMy drop off location was changed mid trip and I didn't realize it until reaching my destination. No info about the drop off site was given such as hours of operation, etc. I dropped the trailer off around 3:00 pm last Saturday only to find the place closed at noon. I couldn't follow your self return info, because that location had no internet signal. So instead of dragging this trailer all over the NC mountains until Monday morning, I just unhooked and left it there. I called the regional Uhaul folks that day and was told what I did was no big deal, BUT a little more info on the drop off location would have been more helpful and much less stressful.
Steven PFast and friendly service. No problems at all.
Curtis SPlease add what type gas goes in the tank to the paperwork. I had to call to find out. Just putting no 85 on the truck was no help. I almost put 90 gasoline only in it.
Carla B