Customer Reviews for East Side Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Side Storage

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Dan C. on

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benedict A. on

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The guy staff went to work an hour earlier to assist me. Who would do that? I deeply appreciate his effort. Top class! I would hire him in an instant. Cheerful and extremely helpful. Appreciated to the highest level

benedict A. on

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Best staff ever. This is another reservation i made. Kudos to her as she even waited for me after hours to help. Please let her know happy i was

FELICIA S. on

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Craig T. on

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Mandy M. on

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scott c. on

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Rhea O. on

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To get to the location was tricky otherwise was good

Timothy H. on

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rebecca j. on

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Rick T. on

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francine l. on

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Dennis A. on

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Very good experience will recommend U haul any time

paul k. on

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Your enclosed trailers do not include a crank to lift the trailer up and onto your hitch. I had to deadlift the trailer up and it destroyed my back and made my move almost impossible. It’s reduclous that the trailers come like this, I’m still in agony almost a week later and had to pay for people to move my belongings as I couldn’t lift anything!!!!! Not happy

Filip B. on

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The trailer was filthy, accumulated blocks of ice on the fenders covered safety lights. The tail lights were covered in dirt. I spent 45 minutes chipping ice off the trailer and cleaning it. This should have been done by the staff prior.

Robbie B. on

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Excellent friendly service.

Wayne M. on

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Everything was great

luke o. on

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howard g. on

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Thanks!

james w. on

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HUGH S. on

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the trailer exterior was caked with snow and hard pack. I spent sn hour washing it.

Don W. on

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Mark W. on

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I booked on the website. I went to the location I booked at and found they had Nothing for me. I went to where there was a trailer for me and they had the wrong trailer. I hooked up and found one trailer signal was not working. The attendant made every effort to figure out the problem with no success for me. His truck had everything working. I got the trailer to where I could work on the wiring and test things. I checked all of my connections and fittings - no problems. I took out the left signal lamp and found a loose connection which solved everything. I FOUND ALL PEOPLE VERY PLEASANT AND HELPFUL! I found the website just got things wrong...

Teresa S. on

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U-Haul Contract 97080013 we were charged for 2 extra days, when we only had the u-haul 1 extra day. we were called to advise that it would be $20 extra + tax, we were charged $40 + tax stating we had it for 2 extra days. We did not. Please refund the additional fee.

crystal r. on

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ALAIN R. on

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I’m a Big fan of this location, friendly staff willing to help, clean office and self storage facility, any questions were answered politely, they have tons of moving supplies, moving boxes, moving equitment. Out of all the other uhaul locations in Peace River this one is definatly my personal recomendation! Keep up the Great Work guys!

Charmaine B. on

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John W. on

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Marten B. on

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samantha D. on

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Worst experience ever!!!! Did not have a trailer for me after I drove 2.5 hours but received texts and emails the night before stating “my guaranteed pick up was ready” had to load my UBOX into my truck and a tiny trailer as that’s all they had plus had to leave things behind because they wouldn’t fit! Most unprofessional business ever I will never use U-Haul again! They made me 1.5 hours late for my moving people which I had to pay for that time and miss a delivery I had scheduled causing me to now again have to pay another delivery charge!!! All because they are unorganized and didn’t have the proper equipment for me to take my UBOX with me.... then after I get home I unwrap my tv and other belonging to find everything is damaged and my tv has been smashed! DO NOT USE THIS SERVICE!!!!!! I never will again

Carrie B. on

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very good service.

Rachel W. on

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These people had no Idea what they were doing. They were not trained properly to be a uhaul site. We were delayed an entire hour and a half because 4 people couldn't figure out how to use the computer. It was brutal.

Andrew E. on

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Albert R. on

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Elizabeth R. on

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Gary B. on

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The location could not be found on phone mapping app. Fortunately I found and got precise instructions. The office staff were excellent.

Dan C. on

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Becky M. on

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Everything was great. Service was good and on short notice

Mike H. on

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The trailer was dirty, the lights only worked interment & I had it booked for 4 pm they insisted I booked it for 10 am & told me at 2pm if I didnt pick it up they were giving it to someone else, that ended up costing me an extra day rental as I returned it at 3:30 the following day. Had I picked it up at 4pm as I had booked it for i would have only had it for 24 hours. The place is a total scam!!

Shaine H. on

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Christina K. on

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Very friendly staff...very clean equipment.... have always had excellent service:)

Leslee H. on

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Ian F. on

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Mandy S. on

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Equipment clean but had a broken back signal light. Girls were polite but didn’t really know anything able having it fixed and I was nervous driving 7 hours with a broken rear signal light. Location was fine. I was mad because I booked online and got a call the day before that we needed to pick half our order up from 2 hours away. So a four hour round trip the day before supposed to be moving. I have a small child too and we went out of our way arranging this. I don’t feel it was made up to me for picking up at this location at all.

James T. on

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DAN C. on

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Katie B. on

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Chris B. on

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ALAIN R. on

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Such a great experience with East Side Storage, super helpful and friendly staff, willing to go the extra mile to help us. The office is very modern and clean, tons of room to pull in. We were really impressed with the amount of moving supplies, furniture pads, utility dollies ect. they had in stock making it very convenient.. I recommend reserving your equipment with this dealer as you can trust them. The self storage facility is paved, secure and very reasonable price, you'll need your own lock. Also don't forget UHAUL uses 4 prong flat plugin if your towing you may need a 6 prong wiring adaptor, they stock them at East Side Storage. Also UHAUL has a universal hitch so it fits multiple hitch ball sizes. Again the service here was outstanding, They will help you hook up trailers, and connect to them properly.