Having a trailer dolly to help with hook up would be helpful and save possible back injuries on staff and customers.Jennifer A.
Customer Reviews for East Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staffVince M.
Customer did not leave a comment.Dale C.
Very professional. Very knowledgeable and helpful. Both locations are highly recommended. Thanks. 😃Keith Y.
do a more thorell inspection of the power trainBERNIE D.
Customer did not leave a comment.Cheryl C.
Customer did not leave a comment.GORDON D.
Customer did not leave a comment.Simi S.
Customer did not leave a comment.Wyatt H.
Customer did not leave a comment.Melissa K.
Would definitely recommend this facility, my experience was totally positive!Marj B. | Overall Experience
Customer did not leave a comment.Kevin H. | Overall Experience
Customer did not leave a comment.Douglas W.
The gas. Why can't vehicles start out with a full tank? So much easier to top up the tank instead of trying to exact on let's say the 5/8 of a tank you started out with.John N.
The staff at East Side Storage made the arrangements for the truck and explained that UHaul couldn't guarantee that it would be in Peace River for us. We were thrilled to find we didn't need to fetch it because the move was from property 90 minutes north of Peace River. Everything went smoothly. I appreciated a call from UHAUL 36 hours before we were to get the truck, confirming that it would be in Peace River when we needed it. Stress-reliever! The truck was perfect for the job. The men appreciated the ramp & all the tie straps. Good job, everyone.Janice D.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Brett C. | Overall Experience
Customer did not leave a comment.Arleyne E.
This place is excellent all the way around !!Tony P. | Overall Experience
Worker was very slow and on his phone the whole time he was helping me.Gillian W.
Over all the problem is not the locations about dealers . THE PROBLEM LIES WITH BOOKING , ROUTING AND ANYTHING CONNECTED TO U HAUL . Wouldn't recommend their use to anyone . WPRST cpmpany I've ever had the misfortune to deal with .Don't bothe rbooking as they do not honor their commitment. Give you a loust $50. to cover themselves when things go wrongCharles W.
Customer did not leave a comment.Kelly M.
Triple check the hook-up.Terry D.
Very happy with servicejp t. | Overall Experience
U-haul representative was very professional and helpful. I highly recommend this location. It is far from city but the service you receive is worthwhile.Gurkirpal S.
My original reservation was for a 15 foot truck. Shortly after making the reservation I was contacted by a representative from U-Haul to say that this size vehicle would not be available but they could supply a 10 foot truck at the same location. When I arrived at the North End Reddi Mart as per my reservation I was told they had no truck for me. I was then told to go to the East Side Storage location which is much further out of town. They too did not have a truck for me as per my reservation. They did however let me use a larger truck for the few hours that I needed it. I would say that the location helped me out but the overall service from U-Haul was terrible.Mark F.
Customer did not leave a comment.Maurce H.
The only improvement would be to open earlier.Ricky F.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Glenn L.
Customer did not leave a comment.genalyn U.
Customer did not leave a comment.Joan S.
Great front counter staff, helpful and friendlyCourtney B.
Easy access, great service!Bonnie C. | Overall Experience
Customer did not leave a comment.Douglas L.
Terrible, except for 1 guy I spoke to on the phone. He was understanding and made this experience a bit betterNiama A.
Customer did not leave a comment.JACK S.
Great secure storage facility, paved drive up units was a bonus.Dominique B. | Overall Experience
Customer did not leave a comment.Stefan S.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Marilyn D. | Overall Experience
Change nothing at this location. LET THE PEOPLE WORKING HERE KNOW THEY WERE AWESOMEJohan N.
Customer did not leave a comment.Glen G. | Overall Experience
Customer did not leave a comment.Tammy K.
Had a marker light and the rear door latch broken upon pickup. Made latching the door hard but still doable. Friendly and very helpful staff on site which made the pickup process a breeze!!Trenton G.
Customer did not leave a comment.David N.
After not being able to pick up at another location due to them being closed for the holidays, the gentleman at East Side Storage came in on his day off to accommodate me. Highly recommend.Nikolaus M.
Customer did not leave a comment.Sean P.
Customer did not leave a comment.JACK S.
Customer did not leave a comment.Samantha P.
Customer did not leave a comment.Trae M.
Call me to knowRaphael M.
Customer did not leave a comment.Gordon E.
Nice helpful staff. Easy drop offWes T.
Everyone I spoke with from your staff have been most helpful and understanding. I highly recommend this facility. Thank you.Georgia H. | Overall Experience
Second time I used this storage, I will use it again. Thanks !!Randy D. | Overall Experience
Customer did not leave a comment.Jocelyn S.
No improvements needed. Every thing was very satisfactory.Con W.
Employees were very pleasant and helpful. Location was easy to find.Jonathan D.
Connor did an awesome job hooking up the tow dolly and safely securing my car. Really appreciate it!Ashley K.
Customer did not leave a comment.Trenton G.
Customer did not leave a comment.Peter U.
Friendly knowledgeable staff!Dakota O.
Customer did not leave a comment.Arlene T. | Overall Experience
Customer did not leave a comment.Johannes L.
Customer did not leave a comment.Daniel C.
They even hooked everything up for me. In the past I always did it myself but not with East Side Storage in Peace River! They were just wonderful. They had great service and were extremely polite. Thanks for the great service! Will definitely go back again.Katherine P.
Customer did not leave a comment.TEDD W.
Customer did not leave a comment.Carolyn C.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.Peace River M. | Overall Experience
Customer did not leave a comment.David N.
Customer did not leave a comment.Mitchell K. | Overall Experience
Customer did not leave a comment.Gwen M.
Customer did not leave a comment.Ao M. | Overall Experience
Customer did not leave a comment.Richard C.
Thanks so much for accommodating us when we needed it and making the payment process seamless. Would definitely recommend to others as the unit was clean, easy to secure and accessible to the main highway. It also helped tremendously that the UHaul drop off was at the same location.Rodney S. | Overall Experience
Customer did not leave a comment.Katie C.
It was really good, I went and talked to the lady, she told me what was going on, I asked where to park the trailer and she had everything completed when I walked back in.Kelly M.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Jesse O. | Overall Experience
It was great and the staff were awesome! The only part that could use an improvement I'd say would be the u-haul computer system, as it was very slow and took forever to register. I don't know if it was maybe due to a poor internet connection or not!Darcy G.
All was very well, 👍Yvan P. | Overall Experience
Customer did not leave a comment.Thomas C. | Overall Experience
Terrible service and constantly guaranteed shipping times they knew nothing about and had no control over.Price L.
Update google maps so that woods road is on the map â€¦ could not find the road , had to get a local person to tell me where it wasMichael D.
Customer did not leave a comment.Susan Jane P. | Overall Experience
Customer did not leave a comment.Jacob F.
To expensiveGeorge S.
Drop off went well, unlike the experience picking up the trailer.Daniel G.
Told them about the wiper issue and they just dismissed it.ryan F.
Customer did not leave a comment.Patrick L.
Great service and staffPearleen K. | Overall Experience
Customer did not leave a comment.Arthur D.
Maybe train your staff betterWAYNE J.
Very nice staff to help park and unhook the trailer and no problems with checking the trailer inMacKenzie H.
The rental rate breakdown should be more clear.Hombre A.
Customer did not leave a comment.Micheal W. | Overall Experience
Customer did not leave a comment.Tarron H.
Customer did not leave a comment.Barbara A.
Customer did not leave a comment.Burl H. | Overall Experience
Always very clean and well maintained. There was one time recently when the gate wouldn't open, and the office was closed- there was still someone available to run over and help us out explaining they were having issues with the gate, which got fixed shortly after. Always very friendly and professional. Highly recommended.TROY R. | Overall Experience
Customer did not leave a comment.dave s. | Overall Experience
Customer did not leave a comment.Chris P. | Overall Experience
Customer did not leave a comment.Dan C.
Great storage facility very helpful and friendly staff highly recommend!LINDA P. | Overall Experience
U-Haul at a zero not the location but you haul as a company. I ordered my U-Haul well in advance of picking it up. When I went to check on it a couple days in advance I was told that I would have to go elsewhere to pick it up. So when you're booking be aware that they feel you can drive 300 km in any direction. It might be miles. And if you order blankets and a dolly they do not supply it to the vendor that you're picking it up from. They may or may not have it everything is like playing Craps in Vegas. The Location itself I would give it a 10.The girls working Had no control over the crappy situation you were in charge of. Thousands of miles away somebody else. Strings they need to get with it or you all will go under like greyhound did. If you're going to run a company from the USA In Canada make sure Canada has the product you're selling.Angela S.
The girl was very friendly and helpful 👍🏻Timothy C.
I went to pick up the trailer and at no time in the process did I see the size of ball required for it. I came with 2 9/16 which is standard and this trailer took 2" so I had to drive 37km home to get another hitch. Then the manager had plowed the snow in the lot but made a berm in front of all the trailers so i had to dig it out of there. Then the trailers have no jack system, even though the trailer is fairly well balanced a person with any back trouble would never get it connected alone. You are only rental out there so forced to do business with you. How sad is thatDale W.
I rented a storage unit for just under two years, fair price, very secure facility and very helpful staff. Definitely recommend this Buisness!Robert N. | Overall Experience
Can't believe I rent a u-haul supposedly for $19.95 a day for 3 days. Which to me is close $60. And end up paying 305. That is a fucking joke. I'll be letting people know not to rent all a fucking joke. I'll never be back.Jason C.
Very good service .FRANZ W.
Have trailers that are functional and ready to goJoseph H.
Customer did not leave a comment.Antonio D.
Customer did not leave a comment.Coleen T.
This whole experience was TERRIBLE. From advising us less than 24 hrs ahead that our pick up location was changed to a location 45 minutes away, to the lack of communication, confusion around when the trailer was actually available. I STILL haven't heard back from Michelle and her managers how to be recompensed for an additional 2 hr travel time, 3 hr delay, gas, vehicle wear, not to mention personal injury of my back!!! So very disappointed and frustrated with the whole thing.Philippe R.
Customer did not leave a comment.Tammara R.
There certainly is a large demand for the vehicle transport trailer, so much U Haul should make all efforts to provide more of these units to this location.Kenneth B.
Customer did not leave a comment.David W.
Trailer was just very dirty outside. Not a big deal. Some dustiness inside that got our items a bit dirty (but was in plastic so not a crisis) I have rented a bigger, self-propelled unit In the past that was in overall cleaner condition so the bar was set high. The staff at the location were extremely helpful making sure I was hooked up properly and good to go. I will go back to this location if I need to rent again!Gregory B.
Excellent customer service!Emmanuela N.
I received excellent service from Lethbridge manager Felix! He is good.Emmanuela N.
Nothing. Keep up the good work!Kyle M.
Customer did not leave a comment.Courtney L.
Seriously need to put a jackstand on the trailers...very heavy to lift if by oneself. A real pain.WSP C.
The lady that booked my rental told me I get reimbursed for unused kilometres however I didn't so I paid extra kilometres for nothing other than that I'd recommend it.Justin K.
Customer did not leave a comment.David W.
You friendly staff. Made return easy. Best U-haul location in the area.Douglas L.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
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