Customer Reviews for East Texas Backyard

I had a great experience until drop off at a small lot that was not attended at the time. I was given a number to call when I arrived in town. Even though I had the drop off location listed on my agreement, the person wanted me to drop off at a larger location 10-15 miles away. I could not do that because of my work schedule. It initially left me with some mildly negative feelings about the experience. However, the U-Haul customer service did, indeed, okay the drop off location. I am over all very pleased with both the equipment and service in spite of the misunderstanding about the drop-off location. I will probably use U-Haul again!

No one present at location even though the sign said they were open from 10-2. Had issues getting the truck through the app, asked for verification through different people. Gave them mine, my wife, and her mother's numbers. They called me first, that one went through, they called my wife, she picked up and they didn't say anything then hung up, sent my mother in law a message saying they were going to call, then proceeded to call me again. The request for the truck go rejected although we scheduled this 2 or 3 weeks ago. We had to get in person verification and this location where we were picking up the truck was closed (was supposed to be open from 10-2). Sat on the phone for 30+ minutes trying to speak to a representative. Missed our movers coming because of it.

Nice location. No one was there and not accessible by phone. Left 2 messages no reply.

Everything has always gone smoothly at this location. Emily is fantastic and is always very personable as well as extremely professional. I have used this location twice and will use it again should the need arise. Fantastic experience!

The employee was extremely friendly and helpful. I would definitely go out of my way to visit this location again.

This was the best Uhaul experience I have had and I highly recommend taking a trailer on your next vacation!

Everything was perfect. The lady at their office was so accommodating. She help make the arrangements, and made it so easy! Would definitely use them again! Very satisfied.

The only problem I had was the trailer did not have a jack attached to it. A 6X12 trailer is extremely heavy and could not be picked up. When I was at my location, in order to use my truck freely, I needed to detach from the trailer. Luckily, I own a floor jack and was able to do this. However, when returning the trailer, it was at night. I did not have a floor jack with me and had to call on a friend to bring me one. This is very inconvenient. All trailers should always be equipment with devices to be able to hook and unhook with ease.

My only issue was I reserved an appliance dolly and 20 furniture covers and they weren't in the truck when I picked it up.

Emily was wonderful and knew her stuff. Trailer and appliance dolly were solid and strong.

when the uhaul 24/7 site wasn't working correctly, this location owner came to the lot - well after business hours - and handled our transaction. much appreciated and deserving of recognition!

Emily was great! she was great to work with

Emily was extremely helpful and pleasant to deal with and made the entire transaction effortless. Greatly recommend!

Reservations system through u-haul automatically canceled my first reservation. Location found me another truck at a different location but when I arrived they said it was unavailable and transferred me to a 3rd location. No one was there to give me the keys and I could not get the app to work to open the box for a key. Thankfully East Texas Brickyard got in another truck and I rented that one after trying spending over 2 hpurs to pick one up. The billing is confusing and the add ons were more than the actual rental, which does not seem right.

I informed the agent of the head light issue already noted.

Thank you for welcoming us to Hallsville!

Emily was very helpful and her place was very clean. She was very professional and gave me her full undivided attention from start to finish.

I was disappointed to find the size I needed was not there and the next smaller size was the same price. the person at the location was helpful. The issue was with U Haul pricing and corp inventory.

Rent them for free, just kidding.

Charged me twice for my trailer and U-Haul won't answer the phone

Not a thing. The owners were professional and friendly, and the transaction went smoothly.

When I dropped of the uhaul, I was greeted by a wonderful couple. They where super nice and made sure I was all set to drop the truck off. They asked me how my trip was and seemed concentrated on good customer service. This is a wonderful Uhaul center, very clean and organized, I would recommend this place to everybody.