Customer Reviews for Eastown Auto Repair
(U-Haul Neighborhood Dealer)

481 reviews

301 S Beechtree St   Grand Haven, MI 49417

(616) 604-4781

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed

Services at this Location:

Contact Us

(616) 604-4781

301 S Beechtree St
Grand Haven, MI 49417

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–5 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: Closed
  • 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
1.0

I rented a dolly and I never got it. Even when I went into the store. They Tried to cancel my whole reservation. The uhaul was beaten up. Bald tires even. Got stuck in my backyard because of the tires and had to call Dicks towing to get us out because Uhaul still wanted to charge me $350 even though I had the insurance on it. Hated my whole experience today. I've been using uhaul forever even my parents have their whole life. This 1 experience ruined it

William W. 
Rating:
5.0

Customer did not leave a comment.

KELLEY S. 
Rating:
5.0

Customer did not leave a comment.

Randall V. 
Rating:
4.0

The request one dozen furniture pads were not placed in the truck (either in the back or the cab).

David L. 
Rating:
5.0

It was all good

GARY WARD L. 
Rating:
4.0

Customer did not leave a comment.

Peter H. 
Rating:
1.0

Customer did not leave a comment.

Steve M. 
Rating:
2.0

Truck was dirty inside. Pictures for damage and scratches not updated to show fade and peeling and dents. They just said they were closed for drop off to put keep in drop box. App wanted them in different box.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

Couldn't provide me with an immediate receipt. Would not accept hand written (from real pick-up) notes on my receipt. Charged me for additional gas and mileage. Unfriendly staff. (I never complain but was VERY disappointed in my U-Haul experience)

John M. 
Rating:
5.0

Yes, the van I rented was clean but, it was immediately obvious that this van had been smoked in. The smell of cigarettes stayed in this rental even with the AC running and the windows down. I would recommend that the upholstery in the driver and passenger seats be cleaned.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

The gentleman that I worked with was very helpful and went out of his way to help me. Great experience, I would recommend this location to anyone.

JACQUELYN P. 
Rating:
5.0

Staff were friendly and cooperative in explaining procedure for using and returning truck. Thanks.

kim F. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

This location was great. Alex was so nice to give me some tips on driving with a trailer.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Peggy W. 
Rating:
5.0

Excellent service. Super easy rental process.

Kristen R. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Fantastic service from start to finish. Thanks for the great experience!!

David B. 
Rating:
3.0

Customer did not leave a comment.

Mathew V. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

I did an after-hours drop off.

Diana S. 
Rating:
5.0

Great service and equipment. Honest management. No complaints.

Justin S. 
Rating:
5.0

Great rental experience! Easy pickup and drop off .

Tracy R. 
Rating:
5.0

Friendly and very helpful. We had a smooth pick up and an easy drop off.

Mary F. 
Rating:
4.0

Customer did not leave a comment.

mary F. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

The confirmation we received told us to drop it off by 2pm. when we went there the place was closed. :(. Overall the people online are not communicating with the people in the actual businesses. Not impressed

Shelli S. 
Rating:
5.0

Had to park next to the building because parking spots were available. That's the only knock on the location is make sure parking is available.

Caleb N. 
Rating:
5.0

Customer did not leave a comment.

Liyah G. 
Rating:
4.0

Great people to work with.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

The arrangements for the trailer were made on-line. Picking up the trailer went smoothly and the attendant was very helphful.

Michael E. 
Rating:
2.0

Was not ready for me to pick up, had to call the 1-800 number for them to fix their mistake

Timothy L. 
Rating:
5.0

Everything was great. Thanks

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHRISTIA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY L. 
Rating:
3.0

Website was down during the return process and it was after hours; therefore, I was left guessing on the proper way to return with photos, etc. I tried calling U-Haul and was on hold for a long time before hanging up. I would suggest allowing a phone option for U-Haul to call the customer back when an agent is available, and giving notification that the website is down.

Jeff B. 
Rating:
5.0

I rented a 6x12 trailer. The tongue weight is awful heavy for one person. These trailers need tongue Jack's. It would be impossible to disconnect a full trailer if you wanted to unload it and use the vehicle.

Terry B. 
Rating:
5.0

Perfect!! All I can say

TAMMY LYNN W. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

The location and truck were clean. I checked NO to get your attention! WHY are the trucks not full when they are checked out? My truck had 5/8of a tank. When I was returning I was filling and it was stuck under 1/2 a tank(turning key off and on th see fuel level. All of a sudden the gage indicates almost full. I added $60 dollars, 18 gallons for a little less than 100 miles of driving! I should have been in the neighborhood of $33.00 at 10 miles a gallon. I'm extremely disappointed with uhaul ! I would love to attach my photo of mileage used and full tank of gas.

KIRK ALAN K. 
Rating:
5.0

Again, nothing. The service was quick and efficient.

JEFFREY DONALD V. 
Rating:
1.0

The staff was not friendly, helpful, or knowledgeable. I would not recommend this location.

Kim G. 
Rating:
3.0

My reservation was for after-hours pickup. There was no key in the lockbox so I wasn't able to pick up the truck until the next day, causing me to drive an extra 30 miles two ways to pick up the truck. Agent at the counter said - sorry, my manager was supposed to put this in the lock box.

Arnie S. 
Rating:
4.0

No one went through the contract with me. And I still have not received a final bill. What was my total?

MARILYN RAYE K. 
Rating:
5.0

Fast service good communication

EMMELINE CLODINE S. 
Rating:
3.0

But get the truck when the tire store is open not on a Sunday when they are closed we were on the phone one hour and fifteen minutes before everything was complete and we got the combination to the box with the key in it

Andrew P. 
Rating:
5.0

ON THE OTHER HAND THE WEBSITE EXPERIENCE WAS TERRIBLE. 1. 45 MINUTES of IT /computer issues at the store. 2. The computer tried to cut 2 hours off of my reservation just because the store was closing or charge more. 3. Store defended the customer. Machines defend corporate. Good thing there are people somewhere.

STEVEN LYNN M. 
Rating:
5.0

Don was very pleasant and helpful.

Jill S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD CRAIG C. 
Rating:
5.0

Great service

WAYNE EDWARD H. 
Rating:
5.0

All went easily and well

jerry R. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALOYIUS L. 
Rating:
5.0

Customer did not leave a comment.

LARRY ALLEN B. 
Rating:
5.0

Always treated exceptionally well Thank you for the always great service

RONALD JAY K. 
Rating:
5.0

Customer did not leave a comment.

RONALD JAY K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CHRISTOPH K. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

BROOKS K. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

I did the self check in on line and had to go through it all again once I got there.

Brian K. 
Rating:
3.0

I reserved the moving truck on line, a week in advance. I reserved a 10 ft truck and scheduled a 8:30 am pick up. I received a call from them the day before I was to pick up the truck. They did not have a 10 ft. Someone was bringing in a 15 ft at 11:00 am. Not only was I not getting the size truck I reserved, I had to wait 2 1/2 hours to pick it up. Need to get a lot more organized and give someone more than a days notice.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

PETER M V. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
3.0

This location pairs with a tire/auto repair service. That portion of the business was quite busy when I arrived to pick up the rental. I had to wait a bit to get the keys even though I had already checked in online to streamline my check-in.

Annette A. 
Rating:
5.0

Nicest place ever!!

DEREK VAUGHN O. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
3.0

Customer did not leave a comment.

dennis D. 
Rating:
5.0

Customer did not leave a comment.

Atnia A. 
Rating:
5.0

The people were very friendly, helpful, and took the time to make sure my reservation was right (because drop-off was showing somewhere else!)

BLAIR ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL RYAN O. 
Rating:
1.0

I was assigned wrong truck when I went to pick it up. I didn't get the dolly I was charged for either. Made the work alot harder.

kathy M. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Bobbi M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

RONALD H W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Let customers know there is NO pull out ramp on the 10' truck! Wish I had known that. Other than that—great service.

MARY MELISSA B. 
Rating:
1.0

Customer did not leave a comment.

Brooks H. 
Rating:
4.0

Friendly In person pick up, return time accurate!

CAROL ANN C. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Shanda V. 
No reviews have been submitted for this location.

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