Customer Reviews for Eastown Auto Repair
(U-Haul Neighborhood Dealer)

323 reviews

14964 Cleveland St   Spring Lake, MI 49456

(616) 604-4780

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 604-4780

14964 Cleveland St
Spring Lake, MI 49456

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
1.0

The uhaul was not connected properly. Should have been switched so to sit higher. When loaded we dragged and scraped bottom on the hitch. Had to go to another uhaul location to correct the problem. Not good. Was told it was dangerous and illegal the way we were at up.

Mary P. 
Rating:
5.0

None at this time.

Karen S. 
Rating:
4.0

we decided to end our trip early due to rain. we checked the website and saw that the office was open til 5. we arrived at 4:15 and the office was closed. we used the drop box for the key, but the vehicle was marked as returned on Monday instead of Sunday. not sure how much we might have saved, but it was disappointing.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Leo L. 
Rating:
5.0

Very quick and professional Buisiness. Got me what I need, answered all my questions and got me safely on the road.

henry V. 
Rating:
5.0

Fantastic and friendly. Quick, easy. Great people!!!

Keel V. 
Rating:
5.0

Everything was very smooth and the people were very helpful

GRANT W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Lana J. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
5.0

Friendly, smiling staff

Jenna D. 
Rating:
2.0

Decommissioning that truck would be good.

FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

I was charged double what I was told I would be.

Perry W. 
Rating:
5.0

Customer did not leave a comment.

jason F. 
Rating:
2.0

I was send to the wrong location, trailer got A hole in the corner and runninlights on the passenger side were not light up

rene A. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Appreciated all their help. A+ uhaul

Paul L. 
Rating:
5.0

please remove the extra blankets and dolly from truck. I had already rented what I needed they got in the way.

James R. 
Rating:
5.0

The online checkout process was long and frustrating

Jacob D. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I was able to rent a cargo van same day and It was a quick and seamless process. Thank you for the great service!

michelle J. 
Rating:
2.0

Store was not open even though it indicated it was open on Saturday's. Uhaul communication was terrible. Took over an hour for a couple of customer service staff to assist me in securing truck. Definitely need email prompts at 24 hours before and again at 1 hour before rental - clear, step by step process for getting key if store is not open. Very frustrating. More frustrated at Uhaul than I am at Eastown. I think Eastown has a good business (but please take down sign that says open on Saturday's)

Terry J. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Answer people fast service !!!

orlando B. 
Rating:
3.0

Customer did not leave a comment.

Stanley C. 
Rating:
5.0

Nothing you took care of the equipment it was maintained well you were assured that the brakes and tail lights operated your service was excellent

bennett S. 
Rating:
5.0

Did an after hours drop off, plenty of backing space obvious location where to drop.

Erik P. 
Rating:
5.0

Customer did not leave a comment.

adam B. 
Rating:
3.0

I had requested furniture dolly's for moving some office furniture. I assumed they would have them and they did not. That was very unfortunate when I was relying on them to move heavy furniture. Please make sure your dealers have whats needed and if not do not offer it as a option.

Mykah S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Very helpful and friendly staff.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Very nice and very helpful

Robert H. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY F. 
Rating:
5.0

Great customer service and very helpful. Made my move a lot easier.

James T. 
Rating:
3.0

Staff were condescending in explanations of why and how to use the Uhaul. I appreciated his expertise, however, a polite response would have gone a lot further in the customer service area.

pam S. 
Rating:
4.0

Customer did not leave a comment.

rudolf O. 
Rating:
5.0

Small crumbs and dirt in the can but overall good experience

Jirdan V. 
Rating:
5.0

I had a good experience. Thank you.

James F. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Stacy W. 
Rating:
4.0

Customer did not leave a comment.

NITERRIA DSHAE P. 
Rating:
3.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Very friendly interaction. Good customer service.

Steven K. 
Rating:
5.0

fast and friendly service....

Michael M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR VITO C. 
Rating:
4.0

Customer did not leave a comment.

PETER V. 
Rating:
4.0

Customer did not leave a comment.

KEVIN EDWIN J. 
Rating:
5.0

Customer did not leave a comment.

KATHY ANN A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS MYRON R. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
4.0

Customer did not leave a comment.

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

great location right on the main road.

Ramsey S. 
Rating:
4.0

Customer did not leave a comment.

JOHN JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great customer service!

LISA RENEE R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Learn to use the computer ,at least know how to do a transaction by hand!,have a map up and know where other drop off and pickup locations!not scratch your head and expect others to do the job for you!

RICHARD STANLEY B. 
Rating:
5.0

Just to double check that equipment is in the truck. I'm not sure if that was user error or not but overall really great! Very helpful

Madelyn L. 
Rating:
5.0

Customer did not leave a comment.

Mason W. 
Rating:
4.0

Helpful and efficient Good value for the cost

DAVID K. 
Rating:
1.0

I was sent here to get a trailer after my CONFIRMED reservation at the Alpine location evaporated. The evidence is overwhelming the your company is in trouble

PATRICK JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Registered online and the pick was quick and professional. Location was local and accessible.

DOUGLAS MARK S. 
Rating:
3.0

The truck was great. Clean, and worked very well, but it only had 3/4 tank of gas when I got in. I mentioned this after filling the tank upon return, but it was brushed off. That probably cost me about $20. I also ordered a dolly online ($7) which was not in the truck when I got to my destination. This was VERY inconvenient as the filing cabinets I needed to move were heavy and difficult to move. I mentioned this upon return as well, which was also brushed off and I was told it could be refunded online.

JAMES ANTHONY W. 
Rating:
4.0

Customer did not leave a comment.

George A. 
Rating:
1.0

This was the 3rd uhaul place I had to go to. You guys are joke.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

Randall J. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE ANN B. 
Rating:
5.0

One of the easier dropoffs I ever had

JOSEPH HENRY M. 
Rating:
5.0

Truck only had 12000 miles but had a very noisy exhaust leak. Would also be desirable to have cruise control on the truck (it was only the small 15' truck, not much larger than a full size 4 door pickup).

Thomas V. 
Rating:
5.0

Wonderful, personal service Always appreciate their service

RONALD JAY K. 
Rating:
3.0

The process took a while: paperwork. Overcharged at the end. We were not told of an after hours fee. We told Adam we would be dropping it off after they closed. He should have told us there was a fee for that.

Joseph M. 
Rating:
5.0

Always treated efficiently and very friendly

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Fabulous customer service

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Bobbi M. 
Rating:
5.0

Customer did not leave a comment.

ALICIA KAY A. 
Rating:
5.0

Customer did not leave a comment.

RONDA LEE D. 
Rating:
5.0

Customer did not leave a comment.

ROY J S. 
Rating:
2.0

There was no one there on returning the trailer. Mt husband waited for half an hour and no showed up. Some pInters helped him remove it from the truck. Never using them again.then he charged us 80 some dollars extra. No way

Terry V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JAME W. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
1.0

They overcharged for mileage and no communication has been made to resolve the issue.

Immanuel A. 
Rating:
5.0

I had trouble with the mobile check in on the app not working but they were very helpful inside and we figured it out. One of the better moving experiences I've had.

Courtney J. 
No reviews have been submitted for this location.

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