Full tank of gas Tire checks Clean
TIMOTHY M.
Customer Reviews for Eastside Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Getting the tow dolly sucked bad. I had made a reservation to pick it up a week in advance at pro repair in Lander wy. When I called to set up pick up I was told they didn't have one. I then had to drive 5 hours to get a dolly. That set me back a whole day.
ROGER DENNIS W.In and out very quickly, and the owner of the shop was friendly.
Dan M.Don't change the customer reservation to make it convenient to what uhual needs and not what the customer needed
bradley M.No idea
GUY STEVEN S.The rental location for uhaul is very messy unorganized cluttered in the back garage area, the vehicle had bugs and road dirt on the outside the inside had spilled beverage that the attendant went and got paper towels and spray cleaner to clean up before I left. He did not seem like he wanted to wait on me. I did not know about the insurance I needed to purchase so it took longer to pick up and he seemed frustrated by this. I was able to get the vehicle.
jamie S.This was the easiest and nicest drop off I've experienced. Thank you
Jorge S.Great service and flexibility I had to extend my rental because I underestimated how much I had to move and it was easy to return later
Anthony R.Trailer was dirty. Tire securing webbing was worn and unuseable. Used my personal tie ratchet. Two tires worn out. Had a flat tire and I luckily found a tire shop open to patch it. I paid for it myself. Improvement would be better maintenance.
William B.Just a small town, no big deal.
Rick C.Great people to work with.
BRYAN D.Very polite
tim F.Easy pickup and return, professional and courteous.
mark O.Friendly staff and great service
Brian M.Personnel was friendly and helpful
Troy L.We (customer) had to hook up our own trailer. In addition, the agent did not visibly look over the trailer. The agent is super friendly, however, and we would recommend this location.
Wade M.Get a truck at our requested location. We had to drive 100 miles to get a truck, your rep Mark Hoemke was the only positive in this experience and we thank him for helping us
Bruce G.Thy gave me an appliance dolly that was rusted and the strap lock did not work. When I went back to exchange it the person on duty was reluctant to exchange it and could not understand why I wanted to exchange it . He ony agreed to exchange it after I told him that I tried to move a bulky object and the strap woulf not lock into place. I had to go through cuatomer service to straighten out the problems with my rental. I had use the online reservation system to lease a 26 foot truck. I was informed that a representative would call me early Friday May 25 about my reservation, but no one called me. I happened to go by the location to inquire about my reservation and was told that I could nt pick up the 26 foot truck at the assigned time because they would be closed. The online reservation ystem never told me that.. Instead I had to take thw 15 foot truck that thy had. I was charged $0.89 per mile instead of the $0,69 per mile that the online system had quoted me. I also wanted to return my rental in Basin. However He had already printed my contract and told me I woud have to call customer service to make any changes. The pickup time was 12:09 pm and my dropoff time was 8am. I had wanted the vehicle for Pickup on Monday May 28 with a potential return od Wednesday May 30 with potentil extensions to Friday June 1. I recieved two communications from the revovery ubit, even though I hd extended my contract for the Thursday and Friday on two occasions. From what I could tell, there was no reasonable nor prompt communication between Customer Service, Customr service supervisors and the recovery section. Each time I extended my rental, I had requested that an email be sent to me confirming the change. At no time did this ever occur. We were on a tight deadline to be vacated from our previous residence in Worland. This uhaul experience was quite disappointing. I spent multiple times trying to contact customr service and my wait time on hold ranged from nearly 30 minutes to 45 minutes, all while the clock was ticking on my family's move. One time I spoke to a customer service representative who insisted that I was in default of my contract. I asked them if they read the extensive notes on my contract. They did not. I immediatly asked for a supervior. There was no continuity throughout my rental exprience. I was very disappointed with your cutomer service and will be reluctant to use Uhaul on my next move.
Stephen N.Nothing
Judy Y.Lights didn't work. Brake, tail, and turn signals worked accordingly.
Jordyn K.Quick and easy.
stephen N.We were not aware we needed to log onto the u haul site to return the keys and truck.
Robert M.This location did not ask me to evaluate the trailer for dents, scratches, etc. I had to remind them that I needed to do so, Additionally, I believe that they charged me more than I should have been charged!!
Wade M.I am frustrated by my overall U-Haul experience in that I had to drive 140 miles round trip to pick up a truck even though I made my reservation well in advance of my pickup date. For that reason, I would be hesitant to ever use U-Haul again. Will make other arrangements.
David P.This was a miserable experience. Two weeks prior to my move I asked to reserve a 14 ft. van. Fernando advised that the 17 foot van was the same price so I reserved it. I called the day before to confirm it was there and was advised he had no trucks. This created a huge amount of stress. He advised he'd call UHaul and see what he could do. He then called back and advised, as if it was my fault, that he had to go to Cody Wyoming to get the truck. I showed up the next day and the only truck on the property was the giant 26 footer. I had no desire for such a big truck as I was just moving a small amount of items for a temporary job in Missouri. He then laid the blame on me and said that he told me that he was going to Cody to get a large truck. He was very snide in his comments. I advised that I didn't want to drive such a huge truck across the country, use all the extra gas etc.. and he said there was nothing he could do. His whole attitude about the situation was infuriating. It was as if the UHaul part of his business was nothing more than a nuisance and the UHaul customer was a mosquito to be flicked. Moving is stressful enough. Fernando made it exponentially more so. Further, the truck was filthy. Full of dust inside the cab and in the back. I would not rent from UHaul again. Instead I will use Ryder or Penske and drive the extra miles to return the vehicle.
Dennis C.Training on customer service. And better communication all around.
Lourdes J.Nothing. Great agent
phyllis L.We had to drive 3 hours to pick up two trailers and one had a bad rim (flat when we got home) and one had light issues. Staff were challenged by the computer aspect and would not help me with turning the ball over on my hitch.
Bruce S.We rented 2 trailers: one had a bad rim and the other had light issues. Staff struggled with computer work.
tracy S.Do not use Dent's in Riverton Wy! I had a Trailer reserved two weeks in advance went to pick it up john dent stated he had rented it to someone else. I called Wyoming dispatcher she stated she had told john dent not to rent it to anyone except me, the previous day. She found me this other trailer about a hundred miles away in Worland Wy. She really saved the day! I wouldn't recommend Dents In Riverton Wy to anybody!
Robert B.I stopped by 2 hours before my appointment to see if truck and trailer were ready. At my scheduled appointment pick up time I still had to wait 30 minutes while the attendant fixed a flat tire, then helped me hook up.
BRUCE C.The man who did the paperwork barely spoke. He would just sit there and stare at the screen. At one point, he actually fell asleep.
TAMARA P.Help people hook up trailers to ensure safety of people lifting trailer tongue, also to ensure proper hook up.
PETE K.I rented a 10' truck in Riverton, WY. First, they tried to send me to Rock Springs, WY 150 miles away to get a 26' truck. Then I found a truck on my own in Worland, WY still 90 miles away. You guys need to upgrade your reservation system, so customers know what to expect more than 12 hours before they are to get a truck. This excuse of not knowing where trucks are until a few days ahead is inexcusable in 2015. We have the technology.
ROXANN G.They went over the tow dolly completely to make sure it was ready for the next person, and contacted the rental pick up location to verify that I called them to let them know as soon as I noticed all the stuff wrong with the tow dolly.
jason L.I had to hook up the trailer and check lights without dealer assistance
SCOTT F.They helped me even though they were not open, great customer service!
DAVID A.I was surprised by the charge for a credit card payment. Doesn't make sense to me! Other than that, no complaints. Thanks
Dora R.It's a good location, with coffee available on a cold day.
MATTHEW S.very disappointed that the U-Haul small truck was not at the local dealer. I was told the nearest truck was in Thermopolis, which is 33 miles away. I was not willing to drive there to get the truck and there was no offer by the dealer to get the truck to Worland where I live. This is the second straight time that I have used U-Haul that I have been unsatisfied with the service. In my previous move, I had to drive my car 65 miles, one way, to pick up the truck and car dolly. That cost me 4 hours of my time that I had to take from work. I was only compensated with a 10 percent discount on the truck. It is VERY UNLIKELY that I will ever use U-Haul again, unless U-Haul gives me compensation for my extra expenses from previous moves.
JOSEPH S.