Customer Reviews for Eastside Sinclair
(U-Haul Neighborhood Dealer)

268 reviews

1623 Big Horn Ave   Worland, WY 82401

(307) 347-4315

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 347-4315

1623 Big Horn Ave
Worland, WY 82401

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

GARY H 
Rating:
5.0

Customer did not leave a comment.

JULIE N 
Rating:
5.0

Nothing to improve. Fernando was excellent to deal with and very helpful.

GARD F 
Rating:
5.0

Customer did not leave a comment.

EDWARD K 
Rating:
3.0

Ok

Mark A 
Rating:
3.0

Customer did not leave a comment.

BRENT K 
Rating:
5.0

Customer did not leave a comment.

EDWARD K 
Rating:
5.0

Keep it up, you're doing great!

RICHARD T 
Rating:
3.0

The person who was running the business (owner I believe) very very rude, I don't know if he was having a bad day or maybe he doesn't like what he's doing but that's life choices and don't ever treat your customers bad, not good business. Rented a car trailer and trust me I looked elsewhere and if I didn't need it so bad I would have told him to "F' off. Will not be giving any more of my business to this location. F -

DARREN C 
Rating:
5.0

Customer did not leave a comment.

TINA J 
Rating:
4.0

Customer did not leave a comment.

CANDICE W 
Rating:
2.0

Reservation made for 10A the next day. Equipment not ready. Over thirty minutes of providing the same information to make the reservation, including asking me to estimate the mileage. ID photo tool did not work. Dolly label instructions require attaching temporary tail lights to towed vehicle, when such lights are built into the dolly. Rep argued with me about it, exposing me to liability should an accident occur. Rep also spent a meaningful amount of time interacting with someone who did not have an appointment.

BRYAN M 
Rating:
4.0

Everyone was very helpful and courteous!

MARI H 
Rating:
5.0

The staff was friendly and helpful!

ALLEN L 
Rating:
5.0

Customer did not leave a comment.

FELIX L 
Rating:
5.0

Customer did not leave a comment.

ANGELA J 
Rating:
5.0

Customer did not leave a comment.

GARY H 
Rating:
5.0

Customer did not leave a comment.

EDWARD K 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Ben W 
Rating:
5.0

Customer did not leave a comment.

JESSICA R 
Rating:
4.0

Customer did not leave a comment.

Rosalba D 
Rating:
3.0

Truck and windshield were bug splattered. Otherwise it was clean.

BRADLEY T 
Rating:
4.0

No jack on trailer

FRANK H 
Rating:
3.0

Get your internet system updated or whatever your system needs. It would not work for the uhaul agent and he had to call uhaul to have the rental completed on their end. Unnecessary delay and frustration for both of us.

Michael B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

APRIL N 
Rating:
5.0

Customer did not leave a comment.

Frank L 
Rating:
3.0

Customer did not leave a comment.

linda p 
Rating:
4.0

Customer did not leave a comment.

Marshall B 
Rating:
5.0

Very well organized to rent the unit, to check it out to use and to check it back in when done.

Ben W 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Keep up the good work!

Dennis a 
Rating:
5.0

We got great service and help from the gentleman that helped us. I was very pleased

CHRIS B 
Rating:
4.0

None

Jason W 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
2.0

Your customer service was abhorrent. The trailer was a rolling disaster.

louis p 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
4.0

Customer did not leave a comment.

Don G 
Rating:
5.0

Not a thing. The folks at this location were very helpful.

bo b 
Rating:
5.0

Customer did not leave a comment.

Cynthia C 
Rating:
5.0

Customer did not leave a comment.

Stacy K 
Rating:
5.0

Customer did not leave a comment.

Stacy K 
Rating:
3.0

The place was closed we had no interaction with anyone, just unhooked the trailer an left

Robin S 
Rating:
5.0

Customer did not leave a comment.

Stacy K 
Rating:
5.0

Customer did not leave a comment.

Gayle K 
Rating:
4.0

Ordered and paid for 24 moving blankets but only had 4 in the truck. Bummer.

Jeremy D 
Rating:
5.0

Mr Leyva was awesome

Rich H 
Rating:
5.0

good help ,thanks

Cameron B 
Rating:
2.0

The U-Haul was great but the man added the extra insurance AFTER I already opted out of it without asking my permission. So then I had to go back to have it refunded so that was a little bit of a hassle.

Sadie R 
Rating:
2.0

There was no one in the office to greet me, and when I could flag someone down-I was taken in the back of the garage where it was dusty and dirty. The man was nice and helped me with my order. If they could clean up the UHaul rental counter and have someone there to greet us-I would have given them 5-stars.

Freddie E 
Rating:
5.0

Customer did not leave a comment.

sam s 
Rating:
5.0

Customer did not leave a comment.

MARGE M 
Rating:
2.0

Customer did not leave a comment.

William C 
Rating:
4.0

Customer did not leave a comment.

Jonah B 
Rating:
5.0

Customer did not leave a comment.

Greg G 
Rating:
5.0

Customer did not leave a comment.

marie o 
Rating:
5.0

ABSOLUTELY NOTHING. THE MANAGER AT THE WORLAND, WYOMING SINCLAIR, I KNOW HIM AS NONDO, WAS AWESOME. HE WAS HELPFUL, FRIENDLY AND VERY KNOWLEDGEABLE. GREAT EXPERIENCE AND SERVICE.

Tony W 
Rating:
5.0

Customer did not leave a comment.

Kathy E 
Rating:
5.0

Customer did not leave a comment.

Jerry G 
Rating:
1.0

Fire the guy in Worland.

robert d 
Rating:
4.0

Customer did not leave a comment.

DONNA R 
Rating:
3.0

Full tank of gas Tire checks Clean

TIMOTHY M 
Rating:
4.0

Getting the tow dolly sucked bad. I had made a reservation to pick it up a week in advance at pro repair in Lander wy. When I called to set up pick up I was told they didn't have one. I then had to drive 5 hours to get a dolly. That set me back a whole day.

ROGER D 
Rating:
5.0

In and out very quickly, and the owner of the shop was friendly.

Dan M 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C 
Rating:
5.0

Customer did not leave a comment.

VICKI L 
Rating:
1.0

Don't change the customer reservation to make it convenient to what uhual needs and not what the customer needed

bradley M 
Rating:
5.0

No idea

GUY S 
Rating:
4.0

Customer did not leave a comment.

FAIRES A 
Rating:
5.0

Customer did not leave a comment.

SEAN M 
Rating:
2.0

The rental location for uhaul is very messy unorganized cluttered in the back garage area, the vehicle had bugs and road dirt on the outside the inside had spilled beverage that the attendant went and got paper towels and spray cleaner to clean up before I left. He did not seem like he wanted to wait on me. I did not know about the insurance I needed to purchase so it took longer to pick up and he seemed frustrated by this. I was able to get the vehicle.

jamie s 
Rating:
5.0

Customer did not leave a comment.

chetan p 
Rating:
5.0

This was the easiest and nicest drop off I've experienced. Thank you

Jorge S 
Rating:
5.0

Customer did not leave a comment.

Randy D 
Rating:
3.0

Customer did not leave a comment.

Angela A 
Rating:
3.0

Customer did not leave a comment.

Jared S 
Rating:
5.0

Great service and flexibility I had to extend my rental because I underestimated how much I had to move and it was easy to return later

Anthony R 
Rating:
3.0

Trailer was dirty. Tire securing webbing was worn and unuseable. Used my personal tie ratchet. Two tires worn out. Had a flat tire and I luckily found a tire shop open to patch it. I paid for it myself. Improvement would be better maintenance.

William B 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
3.0

Just a small town, no big deal.

Rick C 
Rating:
5.0

Great people to work with.

BRYAN D 
Rating:
5.0

Customer did not leave a comment.

Jon U 
Rating:
4.0

Customer did not leave a comment.

Jennifer W 
Rating:
3.0

Customer did not leave a comment.

Arnold S 
Rating:
5.0

Customer did not leave a comment.

Kimberely Y 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
4.0

Very polite

tim f 
Rating:
5.0

Easy pickup and return, professional and courteous.

mark o 
Rating:
5.0

Customer did not leave a comment.

Joe D 
Rating:
4.0

Friendly staff and great service

Brian M 
Rating:
3.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Personnel was friendly and helpful

Troy L 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Jason V 
Rating:
3.0

We (customer) had to hook up our own trailer. In addition, the agent did not visibly look over the trailer. The agent is super friendly, however, and we would recommend this location.

Wade M 
Rating:
4.0

Customer did not leave a comment.

omar k 
Rating:
3.0

Customer did not leave a comment.

Wade M 
Rating:
3.0

Get a truck at our requested location. We had to drive 100 miles to get a truck, your rep Mark Hoemke was the only positive in this experience and we thank him for helping us

Bruce G 
No reviews have been submitted for this location.
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