The person who was running the business (owner I believe) very very rude, I don't know if he was having a bad day or maybe he doesn't like what he's doing but that's life choices and don't ever treat your customers bad, not good business. Rented a car trailer and trust me I looked elsewhere and if I didn't need it so bad I would have told him to "F' off. Will not be giving any more of my business to this location. F -
DARREN C
Customer Reviews for Eastside Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation made for 10A the next day. Equipment not ready. Over thirty minutes of providing the same information to make the reservation, including asking me to estimate the mileage. ID photo tool did not work. Dolly label instructions require attaching temporary tail lights to towed vehicle, when such lights are built into the dolly. Rep argued with me about it, exposing me to liability should an accident occur. Rep also spent a meaningful amount of time interacting with someone who did not have an appointment.
BRYAN MEveryone was very helpful and courteous!
MARI HThe staff was friendly and helpful!
ALLEN LTruck and windshield were bug splattered. Otherwise it was clean.
BRADLEY TNo jack on trailer
FRANK HGet your internet system updated or whatever your system needs. It would not work for the uhaul agent and he had to call uhaul to have the rental completed on their end. Unnecessary delay and frustration for both of us.
Michael BVery well organized to rent the unit, to check it out to use and to check it back in when done.
Ben WKeep up the good work!
Dennis aWe got great service and help from the gentleman that helped us. I was very pleased
CHRIS BNone
Jason WYour customer service was abhorrent. The trailer was a rolling disaster.
louis pNot a thing. The folks at this location were very helpful.
bo bThe place was closed we had no interaction with anyone, just unhooked the trailer an left
Robin SOrdered and paid for 24 moving blankets but only had 4 in the truck. Bummer.
Jeremy DMr Leyva was awesome
Rich Hgood help ,thanks
Cameron BThe U-Haul was great but the man added the extra insurance AFTER I already opted out of it without asking my permission. So then I had to go back to have it refunded so that was a little bit of a hassle.
Sadie RThere was no one in the office to greet me, and when I could flag someone down-I was taken in the back of the garage where it was dusty and dirty. The man was nice and helped me with my order. If they could clean up the UHaul rental counter and have someone there to greet us-I would have given them 5-stars.
Freddie EABSOLUTELY NOTHING. THE MANAGER AT THE WORLAND, WYOMING SINCLAIR, I KNOW HIM AS NONDO, WAS AWESOME. HE WAS HELPFUL, FRIENDLY AND VERY KNOWLEDGEABLE. GREAT EXPERIENCE AND SERVICE.
Tony WFire the guy in Worland.
robert dFull tank of gas Tire checks Clean
TIMOTHY MGetting the tow dolly sucked bad. I had made a reservation to pick it up a week in advance at pro repair in Lander wy. When I called to set up pick up I was told they didn't have one. I then had to drive 5 hours to get a dolly. That set me back a whole day.
ROGER DIn and out very quickly, and the owner of the shop was friendly.
Dan MDon't change the customer reservation to make it convenient to what uhual needs and not what the customer needed
bradley MNo idea
GUY SThe rental location for uhaul is very messy unorganized cluttered in the back garage area, the vehicle had bugs and road dirt on the outside the inside had spilled beverage that the attendant went and got paper towels and spray cleaner to clean up before I left. He did not seem like he wanted to wait on me. I did not know about the insurance I needed to purchase so it took longer to pick up and he seemed frustrated by this. I was able to get the vehicle.
jamie sThis was the easiest and nicest drop off I've experienced. Thank you
Jorge SGreat service and flexibility I had to extend my rental because I underestimated how much I had to move and it was easy to return later
Anthony RTrailer was dirty. Tire securing webbing was worn and unuseable. Used my personal tie ratchet. Two tires worn out. Had a flat tire and I luckily found a tire shop open to patch it. I paid for it myself. Improvement would be better maintenance.
William BJust a small town, no big deal.
Rick CGreat people to work with.
BRYAN DVery polite
tim fEasy pickup and return, professional and courteous.
mark oFriendly staff and great service
Brian MPersonnel was friendly and helpful
Troy LWe (customer) had to hook up our own trailer. In addition, the agent did not visibly look over the trailer. The agent is super friendly, however, and we would recommend this location.
Wade MGet a truck at our requested location. We had to drive 100 miles to get a truck, your rep Mark Hoemke was the only positive in this experience and we thank him for helping us
Bruce GThy gave me an appliance dolly that was rusted and the strap lock did not work. When I went back to exchange it the person on duty was reluctant to exchange it and could not understand why I wanted to exchange it . He ony agreed to exchange it after I told him that I tried to move a bulky object and the strap woulf not lock into place. I had to go through cuatomer service to straighten out the problems with my rental. I had use the online reservation system to lease a 26 foot truck. I was informed that a representative would call me early Friday May 25 about my reservation, but no one called me. I happened to go by the location to inquire about my reservation and was told that I could nt pick up the 26 foot truck at the assigned time because they would be closed. The online reservation ystem never told me that.. Instead I had to take thw 15 foot truck that thy had. I was charged $0.89 per mile instead of the $0,69 per mile that the online system had quoted me. I also wanted to return my rental in Basin. However He had already printed my contract and told me I woud have to call customer service to make any changes. The pickup time was 12:09 pm and my dropoff time was 8am. I had wanted the vehicle for Pickup on Monday May 28 with a potential return od Wednesday May 30 with potentil extensions to Friday June 1. I recieved two communications from the revovery ubit, even though I hd extended my contract for the Thursday and Friday on two occasions. From what I could tell, there was no reasonable nor prompt communication between Customer Service, Customr service supervisors and the recovery section. Each time I extended my rental, I had requested that an email be sent to me confirming the change. At no time did this ever occur. We were on a tight deadline to be vacated from our previous residence in Worland. This uhaul experience was quite disappointing. I spent multiple times trying to contact customr service and my wait time on hold ranged from nearly 30 minutes to 45 minutes, all while the clock was ticking on my family's move. One time I spoke to a customer service representative who insisted that I was in default of my contract. I asked them if they read the extensive notes on my contract. They did not. I immediatly asked for a supervior. There was no continuity throughout my rental exprience. I was very disappointed with your cutomer service and will be reluctant to use Uhaul on my next move.
Stephen NNothing
Judy YLights didn't work. Brake, tail, and turn signals worked accordingly.
Jordyn K