Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative was professional, helpful and provided great customer service.
Richard P
Rating:
5.0
Excellent services.
JESUS R
Rating:
5.0
As always the best experience in renting a Uhaul
JOAQUIN B
Rating:
5.0
Very easy to do business with this location. It’s been quite a while since I rented a U-Haul truck. They explained everything. And we’re very accommodating when I had to reschedule my reservation a week latter.
KENNETH G
Rating:
5.0
everything when perfect. I even added on a hand truck after the reservation. It was in the truck when I got there. smooth. the truck inside was not clean, but it was okay. turning in, the lady told me a different route to get to her, to same extra miles.
VERY PLEASE.
Pastor Lonnie
LONNIE W
Rating:
5.0
Amazing customer service 👏 👌
FRANCISCO C
Rating:
5.0
Customer did not leave a comment.
KELLY C
Rating:
5.0
The office manager was very helpful and considerate of my needs and worked extremely well with me!!!!!
RICHARD M
Rating:
4.0
Customer did not leave a comment.
Lori H
Rating:
5.0
Customer did not leave a comment.
KATHRYN C
Rating:
1.0
Customer did not leave a comment.
Lisa T
Rating:
5.0
Excellent
JAMES P
Rating:
5.0
Customer did not leave a comment.
DONALD M
Rating:
5.0
Customer did not leave a comment.
HELEN B
Rating:
5.0
Customer did not leave a comment.
THOMAS P
Rating:
3.0
Customer did not leave a comment.
Mark P
Rating:
5.0
Customer did not leave a comment.
KELLY H
Rating:
5.0
Customer did not leave a comment.
CALVIN H
Rating:
5.0
Great customer service!!
FRANCISCO C
Rating:
5.0
Customer did not leave a comment.
Henry L
Rating:
4.0
Customer did not leave a comment.
kelly b
Rating:
5.0
Customer did not leave a comment.
FALLYEN F
Rating:
5.0
Customer did not leave a comment.
ARIEL L
Rating:
5.0
Customer did not leave a comment.
MARK L
Rating:
5.0
The customer service was excellent! We will use them again when the need arises.
VINCENT S
Rating:
5.0
The lady there is outstanding and knowledgable. Very pleased. Thank you
JAMES P
Rating:
3.0
Customer did not leave a comment.
Beverly M
Rating:
5.0
Customer did not leave a comment.
DOUGLAS F
Rating:
3.0
Customer did not leave a comment.
ANDREW F
Rating:
5.0
Excellent service
CONNIE M
Rating:
5.0
Everyone was very polite and courteous treated you like family thank you everyone
RUTH F
Rating:
5.0
Customer did not leave a comment.
DANIEL G
Rating:
4.0
Customer did not leave a comment.
RICHARD S
Rating:
1.0
Location was closed the day before the drop off day and the drop off day, was charged for an additional day of the trailer rental.
This is not right if facility is closed there should be not charge for additional days,
Edwin H
Rating:
5.0
Customer did not leave a comment.
GARY Z
Rating:
5.0
Nothing, best service ever.
MARCO C
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
Customer did not leave a comment.
Gaetan L
Rating:
5.0
all is good...
robert l
Rating:
5.0
Customer did not leave a comment.
JOHN F
Rating:
5.0
Customer did not leave a comment.
BRIAN W
Rating:
4.0
Customer did not leave a comment.
THOMAS T
Rating:
5.0
The woman that helped me at the arcadia uhaul on Brevard Ave was very friendly, extremely helpful and she got me in and out of there in mere mins. The truck was clean and well functioning. Thank u all for making my move go without any issues.
STEPHANI B
Rating:
5.0
Customer did not leave a comment.
PATRICIA B
Rating:
5.0
I don’t know of any improvements I could suggest. The person we dealt with was very nice, polite, friendly and very helpful.
PATRICIA C
Rating:
5.0
Customer did not leave a comment.
ADAM W
Rating:
5.0
Customer did not leave a comment.
Deke L
Rating:
5.0
Customer did not leave a comment.
AMIE H
Rating:
5.0
Customer did not leave a comment.
ZONDRA W
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
3.0
Had to wait outside for customer service. Did not know where to park tow dolly. Put in there lot and left.
ROBIN J
Rating:
5.0
Both seats were full of dog hair. The van was dirty as well. The signal light at the back did not work.
The lady at the office was very nice and friendly!
CECILIA V
Rating:
5.0
No improvement needed
Philip P
Rating:
5.0
Customer did not leave a comment.
STEVEN M
Rating:
5.0
N/A
REBECCA W
Rating:
5.0
Customer did not leave a comment.
ALLEN R
Rating:
5.0
Would have liked cruise control
DANIEL N
Rating:
4.0
Customer did not leave a comment.
Debbie C
Rating:
4.0
This was NOT supposed to be the pick up location....BUT I had NO choice but to go here,because the Uhaul truck was not delivered to the original pick up site on the date ir was reserved for.This issue needs to be fixed.This caused me to waiste and hr to go, then another to come back, then to have to load tge truck, which made me late on returning the truck , AFTER HOURS. THIS NEEDS TO BE FIXED.
CHRISTINA S
Rating:
5.0
Customer did not leave a comment.
J R
Rating:
4.0
Customer did not leave a comment.
Julie M
Rating:
5.0
Customer did not leave a comment.
PATTI P
Rating:
5.0
Customer did not leave a comment.
ALLEN R
Rating:
5.0
Nothing everything was excellent
KENNETH L
Rating:
5.0
We had some extenuating circumstances that we had to work around and our contact was very helpful in meeting our needs.
Glenwood M
Rating:
5.0
Nothing to improve.
Everything good
GARY O
Rating:
5.0
We drove 1300 miles no problem with the trailer we drove 4 days
WERNER D
Rating:
5.0
Best service
Claude O
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer service was top notch!
DAWN K
Rating:
4.0
All good
IZEL T
Rating:
5.0
Customer did not leave a comment.
ANDREA J
Rating:
5.0
Customer did not leave a comment.
ALFRED K
Rating:
4.0
The agent in Arcadia went above and beyond to accommodate us. We were very upset that our location got changed 24 hours before pickup to a location one hour away. The agent arranged for us to pick up the truck the same night which was such a big help because our move was early the next day.
Thomas B
Rating:
5.0
Customer did not leave a comment.
VINCENT C
Rating:
3.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
Customer did not leave a comment.
DALTON E
Rating:
5.0
The lady was very pleasant and extremely helpful. Would definitely recommend this location.
PAUL S
Rating:
5.0
Customer did not leave a comment.
JACKQUELYN D
Rating:
5.0
Was very good
JORGE V
Rating:
5.0
Customer did not leave a comment.
LINDA H
Rating:
5.0
Customer did not leave a comment.
Robert T
Rating:
5.0
Customer did not leave a comment.
DANIEL N
Rating:
5.0
Customer did not leave a comment.
CINDY W
Rating:
5.0
customer support offered considerate and informative service.
deborah p
Rating:
5.0
Customer did not leave a comment.
GREGORY E
Rating:
3.0
The truck was not clean. It contained dirt, grass, remnants of plastic containers, and other items from previous renters. We had to discard the plastic items and sweep the truck before loading.
LIZEDNY T
Rating:
5.0
Customer did not leave a comment.
STEPHEN N
Rating:
5.0
Thanks for all your help
MARGARET K
Rating:
5.0
You all have been fantastic and if need will rent again. Thanks for everything.
BARBARA W
Rating:
5.0
Customer did not leave a comment.
Ed L
Rating:
5.0
U-Haul has been my go to travel partner for decades. For personal or business, U-Haul has cracked the code on being there to get you moved.
Excellent customer service and just the right size for any situation.
Superi R
Rating:
4.0
Customer did not leave a comment.
ANGELA J
Rating:
5.0
Customer did not leave a comment.
JOEL D
Rating:
3.0
Staff person was very friendly and courteous. Quick in and out and on my way.
