Customer care is not where is should be. Education over policy and and every day procedure needs to be consistent across the board. When I had issues I was given the run around and no one, local or over the phone could help me or give me accurate information. My issues were never resolved and to top things off, I was billed for things I tried to address. I'm just unhappy with this buisness transaction and this was my first and only time using uhaul.
ashley l
Customer Reviews for Easy Stop Storage Abilene
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed upon drop-off.
JEREMY TThe U-Haul Dealer in Abilene TX. was outstanding on the return of the rental!
FRANK MAfter hours drop off. Easy, very well lite, favorite place so far..
MICHAEL CVery friendly people and helpful people.
DAVE RVery convenient location on south side of Abilene TX.
MARK CAfter doing the online pick up, the drop off felt a little easier cause I knew what I was doing. The parking lot isn’t very big and no marked spots. A sign that says to park here to drop off a uhaul would be nice. But it went ok I tried to put n/a for if the personnel were helpful because I didn’t interact with anyone….
Mallory DBetty is a wonderful representative , and was extremely helpful , will absolutely utilize this facility for any future needs
Jeff WBetty Jo Daniels has been warm and friendly and professional during our times of dropping off Uhaul trucks after moving from out of State. She processed us quickly and efficiently. Thanks Betty JO
Gregory LSecond time I have dropped equipment off here and once again, excellent location!
William GVery please with service at this location.
Jimmy S