Customer Reviews for Easy Stop Storage - Liberty Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Easy Stop Storage - Liberty Hill

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Paul R. on

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Showed closing at 6:00 on line. Got there at 5:30. Store manager pulling away at that time. I told him I was obviously there to drop off trailer. He said his closing hr was 5:30 and that he had to go somewhere else so he couldn't help me. I said what about the trailer.? He said you can just park it somewhere and drove off. In summary: Bad day with U-haul management personnel from start to finish. Not a pleasant experience....

Ed R. on

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Do what your doing now. Not broke don't fix it. Excellent service.

Michael B. on

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Customer did not leave a comment.

richard S. on

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Very friendly and professional.

anna R. on

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Customer did not leave a comment.

Blaine B. on

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It took an hour for us to complete the rental process that should have taken no longer than 20 minutes. The representative there had a difficult time completing the transaction needing to call someone else several time including the UHaul help desk that did not answer. She brought her child to work with her that was laying on the sofa which was the only seating in the store so I stood for the entire hour that I was there. Unfortunately due to the lack of knowledge that she exhibited I will not use this location again and will not refer anyone I know here either.

Mary Ann N. on

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Manager of the location is very helpful and courteous. I have rented UHaul trailers, trucks and vans over 10 years, locally and while traveling across country for my job. This location has the best service and is an easy location to and pickup and drop-off rentals. Thanks. - Mary Ann

STACY C. on

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George S. on

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Kerry R. on

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I brought the trailer back 1 day early. But there was no way to check it back in. I tried on line, but that didn't work. I tried by phone but the operator transfered me to another operator who didn't answer and I got hung up on. I wrote a note on the contract and put it in the over night box. I parked the trailer where I got it from. So I returned the trailer early. Thank you for your service. Great trailer. The liberty hill location closes early on Saturday and is closed on Sundays, there is no way to check equipment back in.

Monte F. on

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Customer did not leave a comment.

Karen D. on

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Bobby is an excellent manager with great people skills. Everything was handled efficiently and professionally.

Michael B. on

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Great location! Great customer service!

BRUCE B. on

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Customer did not leave a comment.

Cody R. on

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First the store didn't open until 9:30 am. Half the morning is gone by then. When we got there it took 30 minutes for the guy working to do our paperwork and take our payment. We were the only customers there. There was no need to take 30 minutes. He obviously had no clue what he was doing. He blamed the credit card machine, so I offered him a check. He said no to the check and that he would get it figured out.

Robert B. on

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The gentleman that checked me out was great. Waited for me to arrive, went over the trucks condition, how to safely operat the truck, the cost for rental, and exactly how to return it. The truck also had an exceptionally clean interior. Overall great customer experience and great customer facing employee.

Justin H. on

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Frederick L. on

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