Customer Reviews for Easy Stop Storage - Liberty Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Easy Stop Storage - Liberty Hill

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Ron C.
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suggested use app not a person

David P.
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Customer did not leave a comment.

David M.
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Tires on trailer were bald. I had a 500 miles trip and it made me nervous. No help hooking up trailer to my truck.

David B.
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kelvin the on site manager was very well knowledged and got me in and out very efficiently

William F.
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The gentleman that is charge of this facility is probably one of the nicest managers that I've met. He was very helpful and extremely knowledgeable, and a great help to his guests.

Mark P.
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Kelvin was a huge help, the total experience was great.

Donald L.
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The individual that checked me in was very courteous and efficient. I was in and out of there within 15 mins. I would use this location again.

Caren B.
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Great experience! Thank you!!!

ROBERT JOSEPH M.
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It's all good

LACEY S.
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Customer did not leave a comment.

Joseph J.
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Very polite and professional employee.

TRAVIS STANLEY P.
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Customer did not leave a comment.

Earl G.
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Customer did not leave a comment.

EMILY KATHRYN L.
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Customer did not leave a comment.

Joshua F.
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The uhaul app was not working so we had to go inside to register our account. the owner kept trying to recharge our card. I spoke to uhaul 4 times AFTER returning the truck due to issues

Joel A.
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Confusing online check in.

PHILLIP F.
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The truck share program really seemed to be an issue. The other issues were likely due to COVID, so I won't blame the location too much.

DSean H.
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Customer did not leave a comment.

allen D.
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Customer did not leave a comment.

Wade W.
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Fast friendly service

Damian G.
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No online check in available but staff is very helpful and friendly. Online checkout available for after hours drop off is convenient.

john K.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

JOHN P.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

JOHN J.
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lower the price per mile for the rental vehicles.

Ryan F.
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Customer did not leave a comment.

Paul R.
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Showed closing at 6:00 on line. Got there at 5:30. Store manager pulling away at that time. I told him I was obviously there to drop off trailer. He said his closing hr was 5:30 and that he had to go somewhere else so he couldn't help me. I said what about the trailer.? He said you can just park it somewhere and drove off. In summary: Bad day with U-haul management personnel from start to finish. Not a pleasant experience....

Ed R.
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Do what your doing now. Not broke don't fix it. Excellent service.

Michael B.
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Customer did not leave a comment.

richard S.
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Very friendly and professional.

anna R.
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Customer did not leave a comment.

Blaine B.
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It took an hour for us to complete the rental process that should have taken no longer than 20 minutes. The representative there had a difficult time completing the transaction needing to call someone else several time including the UHaul help desk that did not answer. She brought her child to work with her that was laying on the sofa which was the only seating in the store so I stood for the entire hour that I was there. Unfortunately due to the lack of knowledge that she exhibited I will not use this location again and will not refer anyone I know here either.

Mary Ann N.
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Manager of the location is very helpful and courteous. I have rented UHaul trailers, trucks and vans over 10 years, locally and while traveling across country for my job. This location has the best service and is an easy location to and pickup and drop-off rentals. Thanks. - Mary Ann

STACY C.
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Customer did not leave a comment.

George S.
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Customer did not leave a comment.

Kerry R.
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I brought the trailer back 1 day early. But there was no way to check it back in. I tried on line, but that didn't work. I tried by phone but the operator transfered me to another operator who didn't answer and I got hung up on. I wrote a note on the contract and put it in the over night box. I parked the trailer where I got it from. So I returned the trailer early. Thank you for your service. Great trailer. The liberty hill location closes early on Saturday and is closed on Sundays, there is no way to check equipment back in.

Monte F.
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Customer did not leave a comment.

Karen D.
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Bobby is an excellent manager with great people skills. Everything was handled efficiently and professionally.

Michael B.
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Great location! Great customer service!

BRUCE B.
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Customer did not leave a comment.

Cody R.
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First the store didn't open until 9:30 am. Half the morning is gone by then. When we got there it took 30 minutes for the guy working to do our paperwork and take our payment. We were the only customers there. There was no need to take 30 minutes. He obviously had no clue what he was doing. He blamed the credit card machine, so I offered him a check. He said no to the check and that he would get it figured out.

Robert B.
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The gentleman that checked me out was great. Waited for me to arrive, went over the trucks condition, how to safely operat the truck, the cost for rental, and exactly how to return it. The truck also had an exceptionally clean interior. Overall great customer experience and great customer facing employee.

Justin H.
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Customer did not leave a comment.

Frederick L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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